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Quality Analyst - Closing Disclosure (CD) @ Visionet Systems

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 Quality Analyst - Closing Disclosure (CD)

Job Description

Key Responsibilities:

  • Enhance overall customer experience
  • Quality assurance monitoring and provide coaching basis feedback analysis and maintain dashboards representing the same
  • Ensure compliance to laid down policies, procedures and guidelines
  • Taking up focused improvement projects for Quality, Productivity & Customer Delight
  • Taking up automation projects
  • Support the teams to bridge the gaps identified in operations/training
  • Ensure adherence to quality norms as per client specification
  • Support the Business 24/7 & Flexible to operate in the night shift.
  • Analyze team data and provide dashboards and formal reporting mechanisms for the same
  • To remain abreast with the latest updates / developments and ensure that the updates are shared with each team member
  • Continual improvement of service quality
  • Spread quality culture and drive strategic initiatives as directed by the management

Key Attributes of the Incumbent:

  • Process expertise in US Closing Disclosure process.
  • Ability to build Closing Disclosures, Closing Statements and/or HUD-1 Settlement Statements.
  • Prepares the initial CD (clock starting) once the file has been approved, locked and lock expiration covers estimated closing date, has a satisfactory appraisal approved by underwriting, receives a mock CD or buyer and seller ALTA settlement statement and have all information on the closing agent and realtor in system.
  • Responsible for all subsequent CD's prior to the file being assigned to a Closer/Funder.
  • Responsible for all Post Consummation CD's, after the loan has funded.
  • Prepares and tracks borrower's receipt of Closing Disclosure per TRID regulations.
  • Analytical - Analyze problems effectively and evaluate alternate solutions.
  • Time Management - Should be able to meet the set timelines / deadlines
  • MS Office proficiency: Should have basic knowledge of MS Word, Excel, PPT
  • Should possesses effective communication skills (Oral & Written) in order to provide good analysis and review Standard Operating Procedures
  • Candidate with Six Sigma Green Belt would be an added advantage
  • Candidate with experience of implementing automation projects will be preferable

Eligibility Criteria:

  •  At least 2-3 years of overall experience in US Mortgage processes. 

Interested candidates kindly drop your CV on the mail id : Na********y@vi************s.com.

For any other queries

Contact : Natasha Roy 

Contact on : 9739141***


Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Visionet Systems Private Limited.
Location(s): Bengaluru

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Keyskills:   quality analysis US Mortgage

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Visionet Systems

Visionet Systems Inc. has been developing and deploying high-value, productivity enhancing technology solutions for medium-sized and enterprise-level organizations for over twenty years. Founded in 1995 in Cranbury, New Jersey, Visionet offers its clients a comprehensive range of technology-related ...