Candidate with good client-facing and communication skills with Proficiency in English on both Calls and Emails , as it is a Semi Voice Process for Inbound and Outbound Calls.
Work with vendors and internal contacts to resolve issues in a timely manner.
Resolve invoicing, vendor statement reconciliations and payment issues with internal and external constituents via telephone and email.
Utilize the centralized ticketing system for all requests and resolution and documentation of issues within ticketing system
Effectively interact with other departments to provide solutions.
Promote and demonstrate a commitment to quality and timely processing of assigned tasks.
Abides by department policies and procedures, including SOX controls.
Contributes to ERP and operational system enhancements, upgrades, or migrations, including user testing, as requested by management.
Escalates any highly important internal or external communication to Department Supervisor/Manager, including critical system or supplier issues.
Provide accurate and effective documentation preparation.
Assists in training new personnel.
Job Classification
Industry: Construction, Engineering, Cement, MetalsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Back Office/Web/Transaction ProcessingRole: Back Office/Web/Transaction ProcessingEmployement Type: Full time
Education
Under Graduation: B.Com in CommercePost Graduation: M.Com in Commerce, MBA/PGDM in MarketingDoctorate: Doctorate Not Required