Urgent Hiring with PCM ||cloud Success
- PCM Technologies
- 3 - 5 years
- Delhi, NCR
- 5 years ago
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Job Description
As a Cloud Success Associate, you will play a key role in assisting our Insight Cloud Care Clients. You will be involved in various activities to ensure our portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. The primary activities will be assisting with introducing our Clients to their Cloud Management Platform, Office 365 Admin Portal, and the features and benefits they receive as being part of our program. You will also assist with researching requests for best practices and whitepapers from customers.What you'll do at Insight:
- Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
- Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client's technology experience.
- Analyze consumption and usage data to assist clients with understanding their cloud spend.
- Develop and provide actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
- Perform research for clients, providing links to best practices and white papers from approved sources on requested topics.
- Understand Insight's offerings, policies, and procedures.
- Help improve the Cloud Success Management Team processes and capabilities.
- Proven history of excellent customer service and accountability
- Attention to detail
- Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
- Excellent communication skills with the ability to explain complex technical concepts to non technical people
- Ability to learn quickly and adapt to the constant change of the cloud platforms and multiple work streams
- Strong organizational skills with an understanding of IT operations
- Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
- The ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
Benefits : Both Side CabShift Time : US ShiftRecognized as : Best place to work!Evening Snacks & fun activities as we believes in Work ,Learn ,Grow & Fun!
Perks and Benefits
Hike on current package!Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Other,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: B.B.A / B.M.S in Management, B.Tech/B.E. in Any Specialization, Computers, BCA in ComputersPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: PCM TECHNOLOGY (DIVISION OF INSIGHT TECHNOLOGY)Location(s): Delhi, NCR
Website: http://www.insight.com
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Keyskills: Administration public cloud Customer Support technical support Cloud Management Office 365 Microsoft teams
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PCM Technologies
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transform...
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