Trainer - Kolkata - Sabse Sasta Dukaan - 3 to
- Sabse Sasta Dukaan
- 3 - 5 years
- Kolkata
- 5 years ago
- Email to a friend
- Report this job
Job Description
- Training tele calling team- Inbound & outbound
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales s, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Good interpersonal skills and communication with all levels of management
- Organized and able to create multiple timelines, budgets, and schedules
- Able to multitask, prioritize, and manage time efficiently
- Excellent leadership, team building, and management skills
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
Job Classification
Industry: Internet, EcommerceFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Sabse Sasta DukaanLocation(s): Kolkata
Keyskills: Order management Training Outbound Interpersonal skills Sales Conflict management Customer service Troubleshooting MS Office Team building
Sabse Sasta Dukaan
Sabse Sasta Dukaan is an online & tele commerce primarily selling medicines & health needs. It also deals in flights tickets, hotel bookings, cosmetics, electronics, fashion & furniture.Launched in 2017, we have more than 50 franchises who have gained trust of thousands of customers by p...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in