Customer Care Manager - Indore - GeeCom India @ GeeCom India Services

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Customer Care Manager - Indore - GeeCom India

GeeCom India Services
2 - 5 years
Indore
5 years ago
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Job Description

Responsible for handling day to day operations activities.

Deciding KPIs/ KRAs of team members.

Managing Customer Service teams.

Driving Customer satisfaction by Identifying customer impacting issues, implementing solutions and process improvements to increase customer satisfaction rate and Voice of Customer survey scores.

Driving Employee Satisfaction metric by Conducting Performance reviews, Identifying Training needs and Career progression.

Manage the regulatory and compliance environment within the teams and ensuring periodic reviews are conducted.

Managing relationships with support functions to ensure smooth day to day business operations.

Inventory management.

Drive process improvements to enhance the operational efficiency of the site.

Good Team Handling experience.

Good experience in International Process

Job Classification

Industry: Media, Entertainment, Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: GeeCom India Services
Location(s): Indore

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

GeeCom India Services

We are a Win-Win E-commerce platform that will uplift, empower and transform millions of lives of Indian Farmers and people in Rural India.

Customer Care Manager - Indore - GeeCom India @ GeeCom India Services

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