Dp- Urgent hiring for Soft Skill trainer WFH
- Hinduja Global
- 2 to 7 Yrs
- Multi-City, India
- 5 years ago
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Job Description
Job Description
SOFT SKILL ASSESSOR_HRO Model
Introduction :
With an on-goining thrust on improving the quality of the agents with our vendor partners, Flipkart has outsourced part of its hiring process and soft skill training to temporary staff who will not be on Flipkart payrolls. The recruitment specifications and guidelines will be provided by the core AQ team and the staff will be governed by core AQ team at Flipkart.
Objective
The said position is responsible for interviewing applicants for consultant positions throughout the company, identify training needs among the existing consultants from Soft Skills perspective. This document aims at screening individuals who have good communication skills and the ability to understand and select the right resource for the right job to enhance customer experience.
Competencies Required
- Customer Centrality
- Communication
- Compassion - Empathy and Apology
- Composure
- Critical Evaluation
Work Environment
This job operates in a professional shift base office environment. This role routinely uses standard office equipment such as computers, phones, and headphones.
Core Responsibilities
- Implement overall recruiting strategy.
- Develop and update job descriptions and job specifications
- Perform job and task analysis to document job requirements and objectives
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
- Assess applicants relevant knowledge, skills, soft skills, experience and aptitudes
- Provide analytical and well documented recruiting reports to the rest of the team
- Act as a point of contact and build influential candidate relationships during the selection process
Minimum Requirements
This screening will be done by core AQ team and HR team and only candidates meeting all the criteria will be selected.
- Proven work experience ( 2 years of telephonic hiring experience)
- Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
- Hands on experience with various selection processes (phone interviewing, Personal interview and various behavior assessments)
- Familiarity with Candidate Management System.
- Hands-on experience with recruiting software.
- Excellent communication skills and interpersonal skills
- Strong decision-making skills
- Preference - Multi lingual: Hindi & English(Mandatory),Kannada,Tamil,Telugu Malayalam (Not compulsory)
- Ability to frame questions / scenarios to assess behaviors and communication proficiency
- Ability to monitor and coach agents on language - sentence construction, grammar, rate of speech, clarity of speech, pronunciation and call control
- Ability to give constructive and direct feedback to agents concerning communication and soft skills Ability to identify basic call handling issues and introduce effective means for improvement
- Understands principles of building rapport with the customer by using transition statements, verbal nods, small talk, tone, courtesy and empathy
- Work with internal partners to identify agents with coaching opportunities
- Ability to create content if required
- Well versed with MS Office Tools and working knowledge of applicable customer contact systems
Recruitment Process
- The candidates shortlisted by HR team will go through 3 rounds of interview.
- Each round will have 2 panelist.
- The panelists can be from Training, Comm Team and PM.
- The interviews will be conducted in English and Hindi with the interviewer switching between both languages along with the preferred regional language (Not Compulsory)
- Each round will have a weight age and be an elimination round.
- Candidates not meeting the required criteria will not go through further rounds.
- Rejected candidates cannot apply for the next 6 months.
Position Type & Expected Hours of Work
- This is a full-time position; days and hours of work are Six days and 9 hrs
- 20 % of travel required for this position, depending on the business urgencies
- Willingness to work in Shifts - 9:00 am - 10:00 pm
Note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change with prior notice.
- Exp 2 yrs. as soft skill trainer
- Duration of the Project 3 Months
- Sal 35 K /Month
- Age Limit 35 yrs
- its Work FROM HOME Profile
If Interested call on 7987121*** or
Mail your update resume on de********e@gm**l.com
Employement Category:
Employement Type: ContractIndustry: Internet / E-Commerce
Role Category: Professional / Soft Skills Training
Functional Area: Not Applicable
Role/Responsibilies: Dp- Urgent hiring for Soft Skill trainer WFH
Contact Details:
Company: Hinduja GlobalLocation(s): Multi-City, India
Hinduja Global
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining t...
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