Hiring For Croma Retail Store(csd,warehouse)
- Lead Leap Retail
- 0 to 5 Yrs
- Kolkata
- 5 years ago
- Email to a friend
- Report this job
Job Description
Key Responsibilities
Customer Service
Follow10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff
Follow Lean time equals Learn Time principle at all times
Complaint Management :
Resolve customer complaint & queries as per defined process. Ensure SLA adherence
Where required, escalate to SM and provide on priority resolution
Facilitation :
Installation : Manage end-to-end installation process for calls created at store
Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
RPA : Assist customer on product returns, follow inward RF process
Follow up with head cashier on account sale closures
Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls
Service assurance
Proactive out calling to customers on high value purchase as per SOP
Continuous update during installation & repair on in-store facilitation to customers GAN/ID
Reporting
Daily :Checklist update on share point. SM & CSM to review daily report
Weekly : In-store meeting with SM & CSM to review service performance
Hygiene standards(Daily):
Keep CSD table FREE of clutter
Checks availability of drinking water & disposable glasses
Maintain personal grooming as per company standards
Adhere to assigned shifts
Attend daily store briefing
Back Dock Controller
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Reports to
Administrative: Store Manager and Functional: Logistics
Direct Reports
None (basis location)
Salary Package
Qualification, Experience
1-2 yrs experience of warehouse or store support operations,
MS-Excel knowledge, SAP knowledge preferred
Competencies
Process oriented, Analytical and Collaborative work approach, Quick Learner
Number of Vacancies
Key Responsibilities
Back Dock
- Responsible for the back dock and safety & security of inventory
- Timely GRN for merchandise and non-merchandise articles
- Timely Customer delivery for storedeliveries (Including OOPs)
- Repacking and checking product content before despatch to ensure there is no customer dissonance
- Timely Returns and RPA handling for shipping to DC/ Brand
- Immediate movement of the stocks to floor post receipt
- Completely responsible for forPID process (Compliance to schedule, conduct, accuracy of the PID and reporting to the SM
- Take corrective actions based on health check report
- On time pick up& reconciliation of trade-ins against sales
Safety:
- Responsible for safety and following SOPs for storage and product handling
Employement Category:
Employement Type: Full timeIndustry: Retail
Role Category: Front Office / Receptionist
Functional Area: Not Applicable
Role/Responsibilies: Hiring For Croma Retail Store(csd,warehouse)
Contact Details:
Company: Lead Leap RetailLocation(s): Kolkata
Lead Leap Retail
Lead and Leap vision is to provide right candidate to companies by carefully screening the candidate. We value talent and bring talent and company together through our professional approach. We work as team with our client and help in closing all vacant positions timely.Our BrandsIt is a rec...
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