Sales Manager-Household
- Capital First
- 2 to 5 Yrs
- Other Punjab
- 5 years ago
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Job Description
Basic Information Role/Job Title Branch Sales Manager Place of work - Geographic Coverage - Business Retail Banking Function/ Department - Organizational Relationships Supervisor Title & Grade Branch Head Scope & Size Direct Reports Sales Officer In Direct Reports - Stake Holder Network Internal Stakeholders Product Team, Sales Team, Operations, Finance External Stakeholders Key Dealers, Strategic Partners, Customers Peers within functions Branch Relationship Manager, Branch Sales Relationship Manager Peers in other functions Nature of contribution Direct Scope of contribution Revenue, No. of cases(units) Job Purpose(Describe the contribution of the Job to the Organization & Functional unit in max 2 or 4 lines)
The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables - Drive below the line activities in the assigned catchment to acquire new customers
- Ensure Sales process adherence & desired productivity of Sales Officers
- Manage, mentor and motivate the Sales Officers team
- Monitor & ensure sourcing of quality savings accounts in terms of product mix and value driven customer -segments
- Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Manage and improve the customer experience to establish a strong brand for the bank
- Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
- Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
- Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
Managerial & Leadership Responsibilities - (if applicable) - Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
- Create environment for team to focus on customer centricity and fulfilling customer s needs holistically
- Attract & retain best-in class talent to meet Bank's rapid growth targets
Key Success Metrics No. of cases (units), Revenue, Basic Information Role/Job Title Branch Sales Manager Place of work - Geographic Coverage - Business Retail Banking Function/ Department - Organizational Relationships Supervisor Title & Grade Branch Head Scope & Size Direct Reports Sales Officer In Direct Reports - Stake Holder Network Internal Stakeholders Product Team, Sales Team, Operations, Finance External Stakeholders Key Dealers, Strategic Partners, Customers Peers within functions Branch Relationship Manager, Branch Sales Relationship Manager Peers in other functions Nature of contribution Direct Scope of contribution Revenue, No. of cases(units) Job Purpose
(Describe the contribution of the Job to the Organization & Functional unit in max 2 or 4 lines)
The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables - Drive below the line activities in the assigned catchment to acquire new customers
- Ensure Sales process adherence & desired productivity of Sales Officers
- Manage, mentor and motivate the Sales Officers team
- Monitor & ensure sourcing of quality savings accounts in terms of product mix and value driven customer -segments
- Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Manage and improve the customer experience to establish a strong brand for the bank
- Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
- Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
- Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
Managerial & Leadership Responsibilities - (if applicable) - Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
- Create environment for team to focus on customer centricity and fulfilling customer s needs holistically
- Attract & retain best-in class talent to meet Bank's rapid growth targets
Key Success Metrics No. of cases (units), Revenue
Employement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Sales Manager-Household
Contact Details:
Company: Capital FirstLocation(s): Other Punjab
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