Immediate opening for Service deak-SR Analyst @ Quess Magna

Job Description

Hi Everyone

Hope you are doing good. Kindly check with the below requirement and share me your updated CV along with contact details
Exp: 2-6yrs
Location : PuneRotational shiftsDesgination : Service desk-SR AnalystBudget:5.5LPA   Interested Candidates can send their Resume to bi********i@ma**a.in or call us on 8501993***
Description:- Description:
Global Service Desk (GSD) Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services.

The following should be in focus of GSD support engineer:
Validate Incidents and Requests according to Operations questionnaires
Keeping customers informed on incidents/request status and progress till closure
Monitoring and Improvement of quality of service
Act as a team member that contributes to solutions and customer satisfaction.
Monitoring of documentation of services on being up-to-date
Pick up incoming Incidents and Requests by ticket system, phone, email and fax according to SLA
responding within agreed time limits to call-outs;
Track & monitor Incidents inside SLA according to SLA and OLA
Notification / alerting after defined SLA parameters
Perform hierarchical escalation according to SLA   Top 3 Skills Required   Remedy hands on experience
Communication skills
Flexibility to work in 24 by 7 model in rotational shifts  

Employement Category:

Employement Type: Contract
Industry: Telecom / ISP
Role Category: Telecom Network Design / Management
Functional Area: Not Applicable
Role/Responsibilies: Immediate opening for Service deak-SR Analyst

Contact Details:

Company Name: Quess Magna
Location(s): Pune

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