Field network Engineer
- Atria Convergence
- 1 to 6 Yrs
- Chennai
- 4 years ago
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Job Description
Dear Candidate,
Greetings!
JOB TITLE: Network Engineer Deployment
Reporting to : Team Leader Service Delivery
Function Name : Deployment
Purpose of the Role:
Responsible for 100% customer Service and maintenance of network element on field in the designated area
Language preferred English and Tamil
Reporting Area Office: North Chennai (Anna Nagar, Perambur and Royapuram)
Central Chennai (T Nagar, Myalpore and Valsarvakkam)
Role Description:x
Key Responsibilities:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that the switches in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through relevant application and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. 100% compliance on safety and cardinal rules
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level
Key Result Areas:
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization
Recruitment Specifications:
Education
1. Graduate/Diploma/ITI holder in any discipline
2. Hardware & Networking, MCSE and CCNA preferred
Work Experience
1. 1 to 5 years of work experience
2. Hands on experience in Trouble shooting of Networking and Hardware
Immediate joiner Max 15 days notice period are preferred.
Mandate:
1. Candidates Must have at least 1yr relevant exp in Fiber Optics / Broadband
2. Must be flexible with timings and rotational weekoffs
3. Candidate Must have the following documents, without which will not be considered
1. 10th marksheet
2. 12th marksheet or
3. Diploma / ITI / Graduation marksheet
4. Pan Card
5. Aadhar card (Front & Back)
6. Driving Licence
7. Last 3 months payslip / 6 Months Bank Statement
8. Last company offer / Increment Letter
9. Relieving Letter (Applicable only if youre relieved / Unemployed)
NOTE: Documents submitted should be true and factual, any fake documents/details found in the information provided will lead to termination from services with immediate effect. All the information provided by you will go through companys background verification process
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Field network Engineer
Contact Details:
Company: Atria ConvergenceLocation(s): Chennai
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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