Job Description
We have Immediate Requirement of freshers 2019 graduates with one of our MNC Client Interested candidates Forward your resume on WhatsApp 9346938***
JD:
Key Responsibilities
Process customer requests (orders, provisioning, Post activations, billing)
Provision and management of Consumer and Small Business- NBN Orders
Validates & Verify customers details provided by Sales from various legacy systems
Booking of NBN and Telstra appointments for customers
Remediate the fall out as per the Order remediation guide and Panviva work Instructions
Escalating the dependencies to the relevant teams for any assistance
Ensure compliance adherence and timely completion of milestone
Effective communication on order status to Customers/Stakeholders
Effective communication with other business units to obtain the required information to successfully manage the Customers order
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
Take Ownership of and always keep customer commitments
Seek support and guidance if required
Demonstrates resilience and flexibility to change
Sales Order Quality - get things right at First Time up front in order to reduce rework
We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
Answer customer enquiries to appropriate area when necessary.
Meet prescribed customer service standards and performance objectives
Candidate should posses very good verbal and written communication skills
Salary: -As per company Norms
Shift: Australian Shift. (Flexible to work on shift)
2 way cabs will be provided.
Role Fresher
Industry Type BPO, Call Centre, ITeS
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time, Permanent
Role Category Other
Education
UG :Any Graduate in Any Specialization
Employement Category:
Employement Type: Freshers
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Job Openings For Freshers 2019 Pass out
Contact Details:
Company: Nanu India Recruitment
Location(s): Delhi, NCR
Keyskills:
B Tech Fresher
sales order
Freshers
customer service
Effective Communication
Mba Fresher
graduate fresher
b.com freshers
BPO Executive
Customer Suppor
Customer Support Executive
Customer Care Executive
Customer Care