Cloud Support Engineer - Pune - Platform9 @ Platform9 Systems

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Cloud Support Engineer - Pune - Platform9

Platform9 Systems
2 - 5 years
Pune
5 years ago
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Job Description

Responsibilities:

Understand, troubleshoot and resolve all customer use cases and requirements
Monitor customer deployments and proactively detect and report problems
Reproduce customer environments in a local lab while detecting and submitting bugs
Address customer support questions and respond with solutions in a timely manner while meeting SLA s
Represent the voice of our customers internally to the Platform9 product development team and help influence product roadmap
Work closely with engineering teams to discuss customer issues, feature enhancements, bug fixes and involve engineering to participate in webex troubleshooting sessions as needed
Build tools and services that enable measurement of our customer support process and improve Customer Success
Contribute to documentation (KB's, SOPs, runbooks) around troubleshooting and feature details
Communicate best practices, reference architectures and other training material to customers

As a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise open source clouds across the globe. Apart from providing support to customers, the role involves creating and maintaining automation systems which help reduce human involvement in resolving incidents.

Requirement Summary:

Minimum Requirements

Excellent verbal and written communication skills
Experience with customer escalations by responding via portal, webex or phone to resolve customer casesescalations as needed
Administration experience in Linux and knowledge of storage, networking subsystems
Good understanding of virtualization and container technologies in one of the following: VMware, KVM, libvirt, Xen, Docker
Basic networking knowledge - DNS, DHCP, ICMP, IP Addressing
Programming proficiency in any one language: python, javascript, CC++, java, ruby, golang, C#

Added Advantage

Understanding and having basic knowledge of Kubernetes
Understanding control flow of OpenStack how to troubleshoot OpenStack components
Good knowledge of what calls are made when user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
Experience in OpenStack components communication channels using basic python or bash scripts
Knowledge of OpenStack satellite technologies (mysql, ovs, rabbitmq, network namespaces, hypervisors, mongodb, etc)
Subject matter expert (SME) on one or more Infrastructure vertical: virtualization-KVM, virtualization-ESX, networking-neutron, storage-cinder, storage-ceph, etc.
Working knowledge of distributed storage solutions (iSCSl, ceph, swift)
Overall working experience with databases and message brokers (mysql, rabbitmq)
Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)

Benefits

As a growing startup, Platform9 offers the following benefits:

Competitive salary and equity

Mediclaim coverage for you and your family

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Platform9 Systems
Location(s): Pune

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Keyskills: VMware C++ Linux Configuration management MySQL Javascript DNS Troubleshooting Open source Python

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Platform9 Systems

Platform9 (platform9.com) enables freedom in cloud computing for enterprises that need the ability to run private, edge or hybrid clouds. Our SaaS-managed cloud platform makes it easy to operate and scale clouds based on open-source standards such as Kubernetes and OpenStack; while supporting any i...

Cloud Support Engineer - Pune - Platform9 @ Platform9 Systems

Home > Programming & Design