Latest jobs / Operations
https://indigojobs.in/
IndigoJobs29-03-2024<h4>Job Description</h4><ul><li><strong>Looking a candidate with overall Minimum 7-10 years of experience in those as an Assistant Manager for lnbound Process should be at least 1 year on papers.</strong></li><li><strong>International Voice Experience is Mandate.</strong></li><li>Should know <strong>KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.</strong></li><li>Should have T<strong>eam handling</strong> experience.</li><li><strong>Graduation - Mandate</strong></li></ul><br><p><strong>Inbound</strong></p><ul><li>Should have prior experience of handling <strong>International voice process.</strong></li><li>Responsible for meeting the SLA targets.</li><li>Excellent real time management skills.</li><li>Ensure schedule adherence and create an encouraging team environment.</li></ul><br><p><strong>Interested candidates can share their CV with Pavatharanip1@hexaware.com, 7305044617</strong></p><br><p><strong>Regards,</strong></p><p><strong>TAG</strong></p><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Assistant Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hexaware Technologies</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/647843/openings-for-assistant-manager_international-at-hexaware-technologies/">Apply</a><br />
https://indigojobs.in/job/647843/openings-for-assistant-manager_international-at-hexaware-technologies/
[Full Time] Openings For Assistant Manager_International at Hexaware TechnologiesThu, 28 Mar 2024 07:28:37 +0530<h4>Job Description</h4><p> <strong><u>Surgery - Medical Coder</u></strong><u>JOB DESCRIPTION</u><br></p><ul><li>Perform a variety of activities involving the coding of medical records by ascribing accurate diagnosis and CPT codes as per ICD-10 and CPT-4 systems of coding</li><li>Perform Coding for records pertaining to surgeries performed with 100% accuracy and as per turnaround time requirements</li><li>Exceeds the productivity standards for Medical Coding for Surgery - as per the productivity norms for ASC, inpatient and/or specialty specific outpatient coding standards</li><li>Maintains high degree of professional and ethical standards</li><li>Focuses on continuous improvement by working on projects that enables customers to arrest revenue leakage while being in compliance with the standards</li><li>Focuses on updating coding skills, knowledge, and accuracy by participating in coding team meetings and educational conferences</li></ul><p> <br><u>JOB REQUIREMENTS</u><br></p><ul><li>To be considered for this position, applicants need to meet the following qualification criteria:</li><li>Graduates in life sciences with minimum 2 years of experience in Medical Coding for Surgery speciality</li><li>Experience in Spinal and Orthopedic Surgery coding candidates will get high preference. </li><li>Exposure to CPT-4, ICD-10, and HCPCS coding</li><li>CPC /CIC/COC certification from AAPC </li><li>Good knowledge in medical terminology, Human Anatomy and Physiology is mandatory.</li><li>Current Coding certification with valid proof of certifications</li><li>Good knowledge of medical coding and billing systems, regulatory requirements, auditing concepts, and principles</li></ul><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Advantum Health</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/648707/-certified-surgery-coders-hyderabad-at-advantum-health/">Apply</a><br />
https://indigojobs.in/job/648707/-certified-surgery-coders-hyderabad-at-advantum-health/
[Full Time] . Certified Surgery Coders - Hyderabad at Advantum HealthFri, 29 Mar 2024 03:16:40 +0530<h4>Job Description</h4><p> <strong>*Greetings From You & I Consulting !</strong></p><p><strong>You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.</strong></p><p><strong>*Hurry Do Not Miss This Opportunity To Work For</strong> <strong>Global Giant MNC In Kolkata.</strong></p><br><p><strong>We are hiring for :- </strong></p><p>Hiring in Bulk For International Process Associate For US Health care Department.<br><strong>Job title: Process Associate/ Management Trainee</strong></p><p><br>Candidates have to resolve queries and issues of Doctors and hospitals regarding medical Billing and Insurances.<br>Must have Excellent Communication in English.<br>Must be OK with Night Shift.<br>Minimum Qualification: Higher Secondary.<br>Working Days : 5 days of working (Saturday and Sunday fixed off).<br>-Work From Office<br>-Voice Process<br><br>Gross Salary: 15k to 19k<br>In hand :13,800 to 17500<br>Attendance Bonus (1000) + Statutory Bonus (15000) + CAB Facilities.<br>Location: Salt Lake Sector <br><br>Immediate Joiners Share Your CV in the below mentioned number (whtsapp)<br><strong>HR rony : 9732008214</strong><br><br>Walk in Interview Going on From Mon to Friday Timing: 12pm to 2:30 pm<br></p><p><strong>*Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the below format: -</strong></p><br><p>Name-</p><p>Mobile number -</p><p>Mail -</p><p>Qualification -</p><p>Total work experience -</p><p>Current Organization-</p><p>Location -</p><p>Last CTC</p><p>Expected CTC:-</p><br><br><p>*Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist:- <strong>@ HR rony : 9732008214 (call or whts app)</strong></p><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>YOU & I Consulting</br><b>Location(s): </b>Kolkata</br><b><br /><br /><a href="https://indigojobs.in/job/647996/international-process-associate-for-us-at-you-i-consulting/">Apply</a><br />
https://indigojobs.in/job/647996/international-process-associate-for-us-at-you-i-consulting/
[Full Time] International Process Associate For US at YOU & I ConsultingThu, 28 Mar 2024 13:40:34 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><ul><li>Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis. </li><li>Key management: includes opening & closing of shift in presence.</li><li>Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.</li><li>Monitors and controls, on an on-going basis: </li></ul><p>a) Quality levels of product and service </p><p>b) Customer satisfaction </p><p>c) Merchandising and marketing </p><p>d) Operating costs </p><p>e) Sanitation, cleanliness and hygiene of the entire area under his purview. </p><p>f) Ensure optimum performance in specific jobs assigned in the above areas.</p><ul><li>Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same. </li><li>Check for staff grooming/ discipline.</li><li>To introduce new ways and means to minimize transaction time at box office and at the concessions. </li><li>Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. </li><li>Conducts under the guidance of the Cinema Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity. </li><li>Establishes and maintains the record systems to include but not limited to: </li></ul><p>a) Spot Check file </p><p>b) LAM files </p><p>c) Activities file </p><p>d) File on customer comments form </p><p>e) Ticket register </p><p>f) Lost and found register </p><p>g) Complimentary ticket register </p><ul><li>Also includes all legal registers</li><li>Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming & Marketing for compliances. </li><li>Ensures compliance with all legal requirements in connection with Cinemas. </li><li>Maintains minimum stock levels of all items and participates in inventories on weekly basis. </li><li>To ensure smooth operations at all times. </li><li>Must be willing to Work in a team environment - with total hands on approach. </li><li>Make rosters on a weekly basis for box office, Floors, concession staff and strictly control manpower costs. </li><li>Manage Food and Beverage merchandising using various mediums and curatives to stimulate customers to impulse buying and boost sales. </li><li>Have strictest controls on cash handling and ensure that here is no pilferage of moneys and safe procedures of money handling are adhered to. </li><li>Conduct Print check every Thursday night. It includes ensuring Display & Commercial compliance.</li><li>Must work towards making the PVR a successful brand and in all ways to <br> act honestly, diligently, justly and truthfully</li></ul><br><p><strong>Candidate should be HM graduate</strong>.</p><br><h4>Job Classification</h4><b>Industry: </b>Film / Music / Entertainment</br><b>Functional Area: </b>Film / Music / Entertainment</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>PVR Cinemas</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/646680/duty-manager-gurugram-gurgaon-pvr-at-pvr-cinemas/">Apply</a><br />
https://indigojobs.in/job/646680/duty-manager-gurugram-gurgaon-pvr-at-pvr-cinemas/
[Full Time] Duty Manager - Gurugram - Gurgaon - PVR at PVR CinemasWed, 27 Mar 2024 23:11:29 +0530<h4>Job Description</h4><p> </p><p><strong>CONTENT AND PARTNER OPERATIONS COORDINATOR</strong></p><br><p>The Employee will have the opportunity to operationally own the Rewards+ content management systems that support our client programmes, helping to define best practices that support content and product roadmaps and drive success. </p><p>An excellent track record of content management operations is a must, as the employee will be required to ensure the on-going maintenance and management of thousands of existing and new offers that are used within our client(s) programmes. The employee will also be responsible for the day-to-day interaction with the Capillary finance team supporting the reporting and billing of directly sourced offers and work directly with key content partners. </p><p>This role is crucial to the success of our Rewards+ clients, allowing us to support automated as well as manual content integrations. Accurate operational work will help to achieve revenue goals for the monetization of content in the business model. </p><p>The candidate will work within the central Content and Partnerships Team and is expected to work with internal colleagues including Finance, Legal, Product, Customer Success, Marketing and Customer Care across multiple time zones. </p><p><strong>What this person will be doing</strong> </p><ul><li> Developing expertise in the content management system(s) for Rewards+ </li><li> Owning the operational delivery and loading of all content into the portal, including display materials, terms and conditions, to make sure we are meeting all partner guidelines and contractual requirements. Responsible for the removal of content as required. </li><li> Coordination of and responsibility for partner and merchant approval of all campaign collateral on time and to agreed schedule. This includes ad-hoc work on merchant logos and product images to optimize them for presentation within Rewards+ and email communications </li><li> Delivering the QA of all content loaded to ensure a best-in-class customer content experience </li><li> Responsible for managing the purchase order & invoicing process for purchased content as well as commission and tenancy payments collected from merchants </li><li> Acting as the point person between Content, Finance and Customer Care </li><li> Reporting on the metrics of content engagement and usage to inform decisions around content types and for the negotiation of more favorable rates from content providers </li><li> Providing support for planning and managing the client content calendar </li><li> Help support future integrations with direct or third-party content providers </li><li> Act as the primary point of contact for day-to-day content partner enquiries (operational, finance, marketing) </li></ul><p><strong>How this person will do this</strong> </p><ul><li> Proven success working with and managing multiple content sources with the ability to carefully manage expectations and build excellent working relationships </li><li> Experienced in coordinating complex, multi-channel and data driven content </li><li> Excellent communication and time management skills with the ability to multi-task and prioritize conflicting deadlines </li><li> Ability to work alone using initiative to coordinate marketing campaigns through to final implementation </li><li> Flexibility to work as part of a global team across multiple time zones, with meetings occasionally occurring outside of standard work hours </li><li> Excellent attention to detail and appreciation of need to follow process </li><li> Proficiency in Google Workspace and Adobe Magento </li><li> Proficiency in Microsoft Office a plus</li><li> A strong sense of personal responsibility & accountability </li><li> High level of self-motivation and self-direction </li><li> Focus on continuous improvement, making our products and processes better </li><li> Excellent verbal and written communication skills </li><li> Natural operational acumen and attention to detail </li><li> Understanding that working as part of the team will require the ability to adapt and identify new ways of working to deliver results in the most effective & efficient manner </li></ul><p><strong>The Content and Partner Operations Coordinator role requires skills in these areas:</strong> </p><ul><li> Experience in content management operations essential within a loyalty company, affiliate network, publisher or advertiser highly desirable </li><li> Experience of working within a small, agile organization and able to work effectively with a global team </li><li> Educated to a degree level or demonstrable results in a similar role </li><li> Highly self-motivated, collaborative, keen attention to detail, ability to effectively prioritize and execute tasks in a high-pressure environment. </li></ul><br><br><h4>Job Classification</h4><b>Industry: </b>Software Product</br><b>Functional Area: </b>Software Product</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Capillary Technologies</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/648595/operations-executive-content-management-at-capillary-technologies/">Apply</a><br />
https://indigojobs.in/job/648595/operations-executive-content-management-at-capillary-technologies/
[Full Time] Operations Executive (Content Management &) at Capillary TechnologiesWed, 27 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p>Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.</p><br><p><strong>Roles and Responsibilities.</strong></p><br><p>We are looking for<strong> "Sindhi"</strong> language experts.</p><br><br><p><strong>Qualification: Graduate/Postgraduate</strong></p><p><strong>Experience: Minimum 2 years in the same language </strong></p><p><strong>Job Type: Freelancer (work from home)</strong></p><p><strong>Job Type: Full Time/Part Time</strong></p><p><strong>6 days working </strong></p><p><strong>Payment calculation: hourly basis</strong></p><p><strong>Payment type: Monthly </strong></p><br><br><br><p><strong>Regards</strong></p><p><strong>Team HR</strong></p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Part time</br><h4>Contact Details:</h4><b>Company: </b>Cogito</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/648530/sindhi-language-expert-part-time-at-cogito/">Apply</a><br />
https://indigojobs.in/job/648530/sindhi-language-expert-part-time-at-cogito/
[Part Time] Sindhi Language Expert - Part Time at CogitoTue, 26 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><br><ul><li><strong> Responsible for Voucher Entry</strong></li><li><strong> Experience in BRS Reconciliation, CBS entry</strong></li><li><strong> Monitor and report on account status and performance.</strong></li><li><strong> Ability to build and maintain relationships with clients.</strong></li><li><strong> Proven experience as an Account Executive.</strong></li><li><strong> Knowledge about TDS deposit</strong></li><li><strong>Billing generation system.</strong></li><li><strong>System payment collection</strong></li><li><strong>Followup in the system and mail for the bill.</strong></li><li><strong>POD Review</strong></li><li><strong>Report generation.</strong></li><li><strong>Data Management.</strong></li><li><strong>Coordination with all branches of the region.</strong></li></ul><br><br><p><strong>Preferred candidate profile</strong> </p><br><ul><li><strong>Any Graduate with Logistics or Billing Executive experience.</strong></li></ul><br><br><p><strong>Perks and benefits</strong> </p><p>PF, ESIC, Government holidays, mediclaim, employee engagement activity</p><br><h4>Job Classification</h4><b>Industry: </b>Courier / Logistics (Logistics Tech)</br><b>Functional Area: </b>Courier / Logistics (Logistics Tech)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Inland World Logistics</br><b>Location(s): </b>Nagpur,Maharashtra</br><b><br /><br /><a href="https://indigojobs.in/job/647975/billing-executive-nagpur-inland-world-at-inland-world-logistics/">Apply</a><br />
https://indigojobs.in/job/647975/billing-executive-nagpur-inland-world-at-inland-world-logistics/
[Full Time] Billing Executive - Nagpur - Inland World at Inland World LogisticsTue, 26 Mar 2024 12:00:00 +0530<h4>Job Description</h4><ul><li>We are hiring BPO Team leaders for international Process </li><li>Location -Kolkata</li><li>Experience- Min 2 Years experience of Team Leader on Papers</li><li>Graduation Mandatory</li><li>Immediate joiners preferred</li></ul><br><p>Role and Key Responsibilities:</p><p> Responsible for the day-to-day supervision of a group of call center associates including<br>work and attendance monitoring in accordance with organization policy and applicable<br>legal requirements<br> Regularly impart effective coaching to team members, enabling consistent high<br>performance delivery<br> Identify performance related issues, develop an action plan for improvement and<br> implement corrective action<br> Ensure service delivered to our customers meets contractual Key Performance Indicator<br>(KPIs) and financial expectations<br> Communicate expectations to employees and provide timely updates<br> Provide subject matter expertise in handling escalated customer calls as needed<br> Conduct Team Meetings to ensure expedient communication of relevant information and<br>as an open forum for input. Schedule and organize team activities<br> Stay current on internal work processes, policies and procedures. Attend required<br>manager development training<br>Promote CNX values- walk the talk and lead by example</p><p>Key skills & knowledge:</p><p> Associate's degree in related field with two to four years of relevant experience<br>preferred<br> Highly motivated individual with skills to develop and coach team members to achieve<br>performance expectations<br> Work well under pressure and follow through on items to completion<br> Strong communication skills, both written and verbal<br> Ability to lead team members multi-tasking, prioritization and meeting timelines of<br>deliverables<br> Ability to mentor, coach and provide direction to team members<br> Willingness to work in a flexible schedule</p><p>Educational Qualification : Graduate</p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Airful Consulting</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/647940/team-lead-punekolkata-airful-consulting-at-airful-consulting/">Apply</a><br />
https://indigojobs.in/job/647940/team-lead-punekolkata-airful-consulting-at-airful-consulting/
[Full Time] Team Lead - Pune,Kolkata - Airful Consulting at Airful ConsultingTue, 26 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong><u>Roles & Responsibilities:</u></strong></p><p><strong>Core Objective:</strong></p><ul><li>To handle operations of the center seamlessly</li><li>Drives the center revenue and achieves target</li><li>Contributes directly to top line revenue</li></ul><p><strong>Core Skills:</strong></p><ul><li>Good oral and written communication skills in Regional Language, English</li><li>Good people skills, be a Team player - Networking & Relationship Building</li><li>Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment</li><li>Maintain complete discretion and confidentiality</li><li>Planning, Organizing, Prioritizing & Time Management skills</li><li>Personal Grooming, Good Etiquette</li><li>Ability to handle stress, crisis management & extended working hours.</li></ul><p><strong>Job description</strong></p><ul><li>Ensure smooth functioning of all healthcare operations in the assigned hospital.</li><li>Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.</li><li>Handling the revenue of the hospital.</li><li>Ensure smooth functioning of the assigned branch.</li><li>Tracking branch performance.</li><li>Focus on patient satisfaction and quality.</li><li>Credit billing status to be monitored. Pending ALs to submission of bills.</li><li>Checking of Counsellors reports daily for Advise Vs Converted / Counselled.</li><li>Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.</li><li>Report to be submitted to Management.</li><li>Giving On Job training to Counselors, Patient care associates.</li><li>Random Counseling.</li><li>Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)</li><li>Interaction with Doctors about Targets, High Value Cases & Procedures.</li><li>Co-ordination with Surgeons.</li><li>Attending to patient Complaints of your zone & speaking to them personally.</li><li>Prepare monthly tour plan and submit for approval.</li><li>Daily and monthly report with summary of area with explanation.</li><li>Define and drive Standard Operating Procedures for service excellence.</li></ul><br><p><strong>Job Location: Indore and Ahmedabad</strong><br>Please do reach out for any clarification, <strong>Mariya - 9712687709</strong> Interested candidates Call/watsapp or can share your updated resume to <strong>mariya.a@dragarwal.com</strong></p><br><br><h4>Job Classification</h4><b>Industry: </b>Medical Services / Hospital</br><b>Functional Area: </b>Medical Services / Hospital</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Dr Agarwals Eye</br><b>Location(s): </b>Ahmedabad</br><b><br /><br /><a href="https://indigojobs.in/job/645690/center-head-hospital-operation-manager-at-dr-agarwals-eye/">Apply</a><br />
https://indigojobs.in/job/645690/center-head-hospital-operation-manager-at-dr-agarwals-eye/
[Full Time] Center Head / Hospital Operation Manager at Dr Agarwals EyeTue, 26 Mar 2024 09:31:13 +0530<h4>Job Description</h4><p><strong>Job Summary</strong></p><br><p>The Coding Analyst is responsible for reviewing, auditing, and coding medical records for the purpose of reimbursement, training, education, and compliance. Their primary responsibility is to review medical records for complete and accurate documentation, then working with departments and providers on improvement opportunities. </p><br><p><strong>Qualifications</strong></p><p>. CPC Certification through AAPC or AHIMA, Required</p><p>. In depth knowledge of clinical workflow </p><p>. Expert in Microsoft Office products, including Word and Excel</p><p>. Minimum 5 Years Coding knowledge including E&M and Surgery</p><p>. Training experience preferred</p><p>. Expert experience with CCI edits</p><p>. Revenue Cycle Management (RCM) experience required</p><p>. Denial management and appeals experience, preferred </p><p>. Strong verbal and written communication skills</p><p>. Understand billing and coding requirements for government and commercial payers</p><br><p><strong>Role & responsibilities</strong> :</p><br><p>. Reviewing medical records to determine the appropriate codes for each diagnosis and procedure</p><p>. Ensuring that coding is accurate and complies with all relevant regulations and guidelines</p><p>. Communicating with healthcare providers to obtain additional information when necessary</p><p>. Providing feedback and education to healthcare providers on coding and documentation best practices</p><p>. Conducting audits of coding processes and documentation to identify opportunities for improvement</p><p>. Staying up-to-date on changes to coding regulations and guidelines, and ensuring that coding processes are updated accordingly</p><p>. Collaborating with other healthcare professionals, such as physicians and billing specialists, to ensure that billing and reimbursement processes are efficient and accurate</p><p>. Advanced Proficiency with MS-Excel, Word, and PowerPoint </p><p>. Account for internal control responsibilities in line with the organizations objectives</p><p>. Ability to handle Protected Health Information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA)</p><br><p>. Perform other Account management duties as requested or assigned</p><br><br><br><br><br><p><strong>Preferred candidate profile</strong> : candidates who are ready to work in mid shift (3-12)</p><br><br><p><strong>Perks and benefits</strong> : one way cab facility is provided </p><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Advantum Health</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/645702/coding-analyst-hyderabad-secunderabad-at-advantum-health/">Apply</a><br />
https://indigojobs.in/job/645702/coding-analyst-hyderabad-secunderabad-at-advantum-health/
[Full Time] Coding Analyst - Hyderabad / Secunderabad at Advantum HealthTue, 26 Mar 2024 09:11:20 +0530<h4>Job Description</h4><p><strong>Location:</strong> Auraiya, Fatehpur, Unnao.<br><strong>Duration:</strong> 6 Months to 1 Year<br><strong>Type:</strong> Internship<br><strong>Sector:</strong> Biomedical Waste Management</p><br><p><strong>Role Overview: </strong></p><p>As an intern with MPCC, you will gain hands-on experience and insight into the operational aspects of biomedical waste management. This includes exposure to billing and payment systems, vehicle management, waste collection protocols, customer service, and the logistical challenges of material supply and waste recovery. You will work closely with our experienced Field Operations Managers and play a supportive role in ensuring operational efficiency, regulatory compliance, and high levels of customer satisfaction.</p><br><p><strong>Role & responsibilities</strong> </p><ul><li>Assist in managing daily operational tasks of route-based waste collection services.</li><li>Support the billing and payment collection processes.</li><li>Contribute to maintaining high standards of vehicle safety and compliance.</li><li>Help in the logistical coordination of waste collection and material supply.</li><li>Participate in customer service initiatives, including handling registrations, renewals, and complaints.</li><li>Engage in projects aimed at operational improvement and environmental compliance.</li></ul><br><br><p><strong>Preferred candidate profile</strong> </p><ul><li>Students or recent graduates with a background in Environmental Science, Public Health, Operations Management, or a related field, or other fields.</li><li>Individuals with a strong interest in environmental sustainability and public health.</li><li>Candidates with excellent communication, organizational, and analytical skills.</li><li>Proactive learners eager to gain practical experience in biomedical waste management.</li></ul><br><p><strong>Why Join Us?</strong></p><p>This internship offers a unique opportunity to contribute to a vital environmental cause while gaining valuable industry experience. Interns will receive mentorship from seasoned professionals, develop practical skills, and build a foundation for a career in environmental management and public health safety.</p><br><p><em>The Medical Pollution Control Committee is committed to fostering a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of background.</em></p><br><h4>Job Classification</h4><b>Industry: </b>Water Treatment / Waste Management</br><b>Functional Area: </b>Water Treatment / Waste Management</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Medical Pollution</br><b>Location(s): </b>Kanpur Nagar,Uttar Pradesh</br><b><br /><br /><a href="https://indigojobs.in/job/645258/biomedical-waste-management-intern-kanpur-at-medical-pollution/">Apply</a><br />
https://indigojobs.in/job/645258/biomedical-waste-management-intern-kanpur-at-medical-pollution/
[Full Time] Biomedical Waste Management Intern - Kanpur at Medical PollutionMon, 25 Mar 2024 16:45:21 +0530<h4>Job Description</h4><p><strong>Company:</strong> Datamatics Global Service LTD. (MNC - 5th Level CMMI)</p><p><strong>Job Role: </strong>Subject Matter Expert - Retail Banking</p><p><strong>Work Location</strong>: Bangalore</p><p><strong>Experience: </strong>14+ yrs</p><br><p><strong>Job Description:</strong></p><br><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a senior SME, providing expert guidance on Banking and Financial Services operations, products, and services within the Indian market.</li><li>Collaborate seamlessly with cross-functional teams to optimize and enhance business processes.</li><li>Provide strategic guidance to the team on IT and Digital Technologies Banking and Financial services.</li><li>Conduct thorough assessments to identify and mitigate risks associated with BFS operations. Conduct in-depth analysis of business operations, processes, and challenges, identifying opportunities for improvement and innovation through interviews, workshops, and data analysis.</li><li>Engage with senior leadership to offer strategic insights and recommendations.</li><li>Contribute actively to the development and execution of business plans within the BFS domain.</li><li>Foster and maintain effective relationships with regulatory bodies, industry associations, and other external stakeholders.</li><li></li></ul><p><strong>Required Skills:</strong></p><ul><li>Experience working in Banking Enterprise preferably in Retail Banking business. </li><li>Possess a comprehensive understanding of the BFS sector in India.</li><li>Exposure to IT services and product development within the BFS landscape.</li><li>Showcase proven leadership skills with the ability to influence and guide cross-functional teams.</li><li>Lead and mentor junior Business Analysts, fostering a collaborative and high-performing team environment.</li><li>Exceptional communication and interpersonal skills, influencing stakeholders at all levels and building strong relationships.</li><li>Proficiency in relevant tools and technologies, including Visio, UML, MS Office Suite, data analysis tools, and project management software.</li><li>Excellent analytical and problem-solving skills with the ability to translate business needs into technical specifications.</li><li>Proven ability to work independently and manage multiple projects concurrently.</li><li>Familiarity with RBI regulations, SEBI guidelines, and other relevant laws governing the Indian financial services industry (AML, KYC, BSA, SOX, PCI DSS, CFPB, GDPR, SEC, FATF, Basel III)</li></ul><br><p><strong>Please share the below details with your updated</strong> <strong>CV (smriti.singh@datamatics.com):</strong></p><p>Total Experience :</p><p>Relevant Experience :</p><p>Qualification:</p><p>Current organization:</p><p>Current CTC:</p><p>Expected CTC:</p><p>Current location:</p><p>Work location:</p><p>Notice period:</p><br><br><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Subject Matter Expert</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Datamatics</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/647253/subject-matter-expert-retail-banking-at-datamatics/">Apply</a><br />
https://indigojobs.in/job/647253/subject-matter-expert-retail-banking-at-datamatics/
[Full Time] Subject Matter Expert - Retail Banking at DatamaticsFri, 22 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Experience</strong> </p><p>Minimum 2 years experience in Team Leader Operations from Customer Service / Retention domain overall 5 + years experience.</p><br><p><strong>Job Description </strong> </p><p> Manage day to day operations and drive performance of the aligned team. </p><p>-Conduct regular feedback and coaching sessions with team members. </p><p>- Ensuring availability of staff is maintained as per the WFM guidelines across all allocated processes. </p><p>- Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basis. </p><p>- Manage shrinkage and attrition at a team level. </p><p> - Attending operational or quality meetings as per client schedule. </p><p>- Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor. </p><p>- Mentor and assist new hires. </p><p>- Report deviations immediately to the leadership and respective departments and act accordingly. </p><p>- Proactively inform manager on challenges faced </p><p>- Ability to Handle Escalations with knowledge on process </p><br><p><strong>Process Knowledge</strong> </p><p>- Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements, etc. </p><p>- Different types of customers and their respective service eligibilities </p><p>- Generate MIS and provide analysis and insight to business Product Knowledge </p><p>- Product entitlements </p><p>- Ability to resolve: Sales ad Refund Inquiry, McAfee product features, basic installation/uninstallation procedures, customer account related information etc </p><p>- Product specific work flows including support scopes Technical Competencies: (Job related) </p><p> - High proficiency in using computers </p><p>- Basic knowledge Operating System like Windows </p><p>- Basic knowledge on Mobiles and available platforms in the market </p><p>- Basic knowledge about browsers (MS Internet Explorer and equivalent) </p><p>- Expert Level knowledge of CRM, and other applications </p><br><p><strong>Soft Skills: (Job related)</strong> </p><p> - Strong Oral & Written skills (English) </p><p>- Ability to lead, motivate and drive performance on the floor. Basic knowledge on Mobiles and available platforms in the market </p><p>- Should be able to deliver even in high stress Others (Mandatory) </p><p>- Should be able to demonstrate command on domain and provide timely resolution to issues. </p><p>- Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework. </p><p>- Sound understanding of the key metrics involved in the customer service domain to achieve 100% customer satisfaction. - Sound knowledge of excel and email communication. </p><p>- Strong oral and written English communication skills (required to interact with internal / external clients.</p><br><p>if above skills sets matches your requirement & team leading exposure than kindly share your resume @ matildad@hexaware.com.</p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hexaware Technologies</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/643629/team-leader-operations-for-customer-service-at-hexaware-technologies/">Apply</a><br />
https://indigojobs.in/job/643629/team-leader-operations-for-customer-service-at-hexaware-technologies/
[Full Time] Team Leader Operations For Customer Service at Hexaware TechnologiesFri, 22 Mar 2024 09:13:26 +0530<h4>Job Description</h4>Oversee hub operations, resolve issues. Maintain client relationships, ensure team readiness. Enforce SOPs, manage manpower, loading plans. Generate reports, provide insights, reconcile trips.<h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Vision Management</br><b>Location(s): </b>Haldia,West Bengal</br><b><br /><br /><a href="https://indigojobs.in/job/643390/operations-manager-haldia-vision-at-vision-management/">Apply</a><br />
https://indigojobs.in/job/643390/operations-manager-haldia-vision-at-vision-management/
[Full Time] Operations Manager - Haldia - Vision at Vision ManagementFri, 22 Mar 2024 09:10:01 +0530<h4>Job Description</h4><p><strong>Hi,</strong></p><br><p><strong>Ambition Box is Hiring For Retainer/Trainee role.</strong></p><br><p><strong>Dear Candidate, we are organizing a Virtual Drive for Ambition Box (Operation Role) . If you are keen, then join us for a</strong> <strong>Virtual Drive on 22nd March 2024. Below are the required details.</strong></p><ul><li><strong>Walk-in</strong> <strong>Date: - 22nd March 2024</strong></li><li><strong>Time: 2:00 Pm to 3 PM</strong></li><li><strong>Interview Mode - Virtual</strong></li><li><strong>Link -</strong> https://teams.microsoft.com/l/meetup-join/19%3ameeting_NTU4YWRmYTQtYjk5MS00OTk0LTlkMzItMDk0MDQ2NWYwOGZh%40thread.v2/0?context=%7b%22Tid%22%3a%220ee9b5f9-52b3-4351-8198-c4804cd66b68%22%2c%22Oid%22%3a%222deab40d-fc66-409d-bf60-4c4fd8e3a884%22%7d</li></ul><p>( To Join the meeting please copy link and paste it in teams) </p><br><p><strong>NOTE:</strong></p><br><ul><li><strong>Its a 1year contract job. Candidates will be taken onboard for permanent role (performance based)</strong></li><li><strong>Salary will be 17000 per month.</strong></li><li><strong>Work mode - Hybrid, Noida Sec- 132.</strong></li></ul><br><p><strong>Job Objective: </strong>the objective of this role is to conduct quality checks on the information being posted on ambition box portal and take necessary action as per the defined guidelines.<br> </p><p><strong>Job Description: </strong></p><ul><li>Carry out QC and update information on the website</li><li>Moderate content and maintain overall hygiene of the website</li><li>Add information on the website and proofread content</li><li>Look after the administrative work in the team</li><li>Answer and handle inbound queries of clients/users</li><li>Hire freelancers and facilitate the hiring of other full time employees</li></ul><br><p><strong>Required Skills:</strong></p><ul><li>Excellent Communication Skills</li><li>Multi-tasking skills</li><li>Client Handling Skills</li><li>Content moderation and proof- reading skills</li><li>Eye for detail</li></ul><br><p><strong>Desired Skills:</strong></p><ul><li>People management skills</li><li>Product Knowledge</li></ul><br><p><strong>About BU: Ambition Box </strong></p><p>AmbitionBox was started in 2015 by two IIT Madras alums with the goal to help job seekers prepare for interviews. We grew from 0 to 1.5 Lakh users/month in 1.5 years and became one of the most loved platforms for interview prep in the country.</p><p>In 2016, we had a new home. We were acquired by Naukri.com who believed in our vision to help people build happy careers.</p><p>AmbitionBox has morphed from a small startup in an apartment to 40+ employees today that serve more than 4.5 Million users every month. Special thanks to our growing list of contributors without whom we could not have existed.</p><p>We now have company reviews, interview questions, salary and company information, jobs and so much more to help our users in their careers.</p><br><h4>Job Classification</h4><b>Industry: </b>Internet (E-Commerce)</br><b>Functional Area: </b>Internet (E-Commerce)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Contract</br><h4>Contact Details:</h4><b>Company: </b>Info Edge</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/643668/virtual-walk-in-operation-executive-at-info-edge/">Apply</a><br />
https://indigojobs.in/job/643668/virtual-walk-in-operation-executive-at-info-edge/
[Contract] Virtual Walk-In |Operation Executive at Info EdgeFri, 22 Mar 2024 04:12:40 +0530<h4>Job Description</h4><div> <p> <b> Role Summary </b> </p> <p> </p> <p> The India Lead is a key functional role within the <b> Global Workplace Experience </b> (GWE) team. <b> This role requires collaborating with various stakeholders to execute global corporate real estate strategies, encompassing real estate portfolio management, workplace design, and operational enhancements for Commercial and R&D sites. </b> </p> <p> </p> <p> This position will be responsible for ensuring the delivery of GWE services within the commercial office and R&D Lab space portfolio to high levels of customer service and satisfaction for all occupants. The India Lead is responsible for building and maintaining customer relationships at site and India Board level for leveraging synergies within India. </p> <p> </p> <p> This role will collaborate with a team of professionals and will be working in an international and culturally diverse environment. </p> <p> </p> <p> <b> Primary Responsibilities</b> </p> <ul> <li> <p> Assist the respective GWE Emerging Markets Leader. </p> </li> <li> <p> Provide an enabling and engaging work environment for Pfizer colleagues to do their best work. </p> </li> <li> <p> This role will deliver, improve, and promote customer experience solutions through effective management, oversight and coordination of GWE and vendor delivered services. </p> </li> <li> <p> Be responsible for GWE strategy deployment. </p> </li> <li> <p> Supervise Capital Projects such as relocation projects as well as Real Estate transactions such as lease renewals or lease renegotiations in respective countries. </p> </li> <li> <p> Liaise with GWE Design Team on latest initiatives. </p> </li> <li> <p> Develop and Support Real Estate strategies. </p> </li> <li> <p> Be responsible for all Operational and Capital budgets for India. </p> </li> <li> <p> Management of Facility Management Service Providers and service delivery KPIs and SLA s. </p> </li> <li> <p> Support and operate global GWE systems and procedures. </p> </li> <li> <p> Balance concerns of business versus those of the overall organization. </p> </li> <li> <p> Develop and present business cases for investment and strategic changes. </p> </li> <li> <p> Provide rapid response to business units and customers through localised presence where appropriate. </p> </li> <li> <p> Build new relationships with customers, India Board members and GWE global colleagues and partners. </p> </li> <li> <p> Develop relationships with GWE regional vendors. </p> </li> <li> <p> Ensure customer satisfaction with GWE and vendor provided services through delivery of measurable results. </p> </li> <li> <p> Partner with Risk Management to protect and ensure business continuity. </p> </li> <li> <p> Take on special projects and assignments, as required. </p> </li> <li> <p> Provide liaison between GWE and other Pfizer Functions, including, Procurement, Digital, Legal, R&D, PX and Finance. </p> </li> <li> <p> The India Lead will from time-to-time be expected to provide GWE support to additional countries as required. </p> </li> <li> <p> Required to be on a Pfizer site three days per week</p> </li> </ul> <p> </p> <p> <b> Qualifications</b> </p> <p> </p> <ul> <li> <p> Bachelor's degree in business, Real Estate, Finance, or a related field. </p> </li> <li> <p> A minimum of <b> 12 years of experience in Corporate real estate, with a strong emphasis on managing and optimizing real estate for office sites. </b> </p> </li> <li> <p> Demonstrated leadership experience with a track record of managing a team successfully. </p> </li> <li> <p> Proficiency in data analytics and real estate software tools. </p> </li> <li> <p> Excellent communication, presentation skills. </p> </li> <li> <p> Ability to handle ambiguity. </p> </li> <li> <p> Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. </p> </li> </ul> <p> </p> <p> <b> Essential requirements</b> </p> <ul> <li> <p> Fluency in English, and strong cultural awareness of national and local diversity within appointed region. </p> </li> <li> <p> Experience of real estate transactions e. g. , lease negotiation, re-gearing, etc. </p> </li> <li> <p> Experience of real estate related Contract & Project Management functions, ideally in a commercial office setting. </p> </li> <li> <p> Financial analysis and business acumen skills. </p> </li> <li> <p> Excellent communication and presentation skills. </p> </li> <li> <p> Highly planned and organized. </p> </li> <li> <p> Must be able to work at any Global Pfizer site 3 days per week, or as needed by the business. </p> </li> </ul> <p> </p> <p> <b> Highly desirable requirements</b> </p> <ul> <li> <p> Vendor management skills with specific experience partnering with expert vendors. </p> </li> <li> <p> Ability to evidence working across geographic country boundaries. </p> </li> </ul> <p> </p> <p> </p> <p> <span> <span> <span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </p> <p> </p> <p> </p> Global Operations<p> </p> <p> </p> #LI-PFE</div><h4>Job Classification</h4><b>Industry: </b>Pharmaceutical & Life Sciences</br><b>Functional Area: </b>Pharmaceutical & Life Sciences</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Pfizer</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/643888/operations-lead-india-mumbai-pfizer-6-at-pfizer/">Apply</a><br />
https://indigojobs.in/job/643888/operations-lead-india-mumbai-pfizer-6-at-pfizer/
[Full Time] Operations Lead, India - Mumbai - Pfizer - 6 at PfizerFri, 22 Mar 2024 01:40:12 +0530<h4>Job Description</h4><p><strong>Company Name-</strong> Cyfuture India Private Limited </p><p><strong>Position-</strong> AM Operation/ BPO Assistant Manager Ops.</p><p><strong>Salary-</strong> 30K to 50k Inhand + Medical</p><p><br><strong><u>Job Role</u></strong> </p><ul><li>Your day-to-day responsibilities will revolve are improving process, performance, productivity, and efficiency of the team through the implementation of effective methods and strategies.</li><li>Responsible for service delivery excellence, Process streamlining.</li><li>Min 2 YR Assistant Manager Operation</li><li>Manage BPO team, center management</li><li>SLA, AHT, Attrition, Shrinkage, rostering, process management.</li></ul><p><strong><u>Required Candidate profile</u></strong><br></p><ul><li>MBA with a minimum of 2 years of experience as an AM-operation/Manager -OPS from any Domestic Voice process.</li><li>Non-BPO experienced profiles will not be considered.</li><li>Good communication, Analytical, and leadership skills. </li></ul><br><p><strong>Qualification</strong>- MBA<br>Need Immediate joiner. <br><strong>Call/WhatsApp</strong> CV to HR Ambi - 9310751781</p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Assistant Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Cyfuture</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/642502/am-operation-bpo-assistant-manager-navi-at-cyfuture/">Apply</a><br />
https://indigojobs.in/job/642502/am-operation-bpo-assistant-manager-navi-at-cyfuture/
[Full Time] AM Operation / BPO Assistant Manager (Navi) at CyfutureThu, 21 Mar 2024 13:06:48 +0530<h4>Job Description</h4>Content Strategy, Planning and Creations<br>Quality Assurance and Impact Measurement<br>Budget Management<br>Analysing and Recommending New Platforms<br>Collaborating with Stakeholders<br>Maintaining a Database on Salesforce<br>Compliance with Publishing Rules<h4>Job Classification</h4><b>Industry: </b>NGO / Social Services / Industry Associations</br><b>Functional Area: </b>NGO / Social Services / Industry Associations</br><b>Role Category: </b>Operations </br><b>Role: </b>Head - Operations</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>The People Order</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/642535/avp-vp-content-delhi-ncrbengaluru-bangalore-at-the-people-order/">Apply</a><br />
https://indigojobs.in/job/642535/avp-vp-content-delhi-ncrbengaluru-bangalore-at-the-people-order/
[Full Time] Avp/vp Content - Delhi/ncr,bengaluru/bangalore at The People OrderThu, 21 Mar 2024 04:09:30 +0530<h4>Job Description</h4><p><strong>Hiring Assistant Manager Operations.</strong></p><p><strong>Location: Navi Mumbai - Ghansoli</strong></p><br><p><strong>Mandatory: Graduate from any stream </strong></p><br><p><strong>Process - Customer Service Inbound for Payment Gateway.</strong></p><p><strong>Desirable: </strong></p><ul><li>Total 8-10 year of work experience.</li><li>Minimum 2 years experience as Assistant Manager from Customer Support domain</li><li>Prior experience in managing excellent customer centricity is desired</li><li>Should manage TLs, SMEs and agents.</li><li>Experience in sourcing/recruitment or related processes will be an added advantage</li></ul><br><p><strong>Experience</strong></p><ul><li>Needs to be high on responsibility and ownership</li><li>Should have managed multiple processes and ensured delivery within timelines</li><li>Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost</li><li>Extensive experience with telephony and workforce management software programs</li><li>Experience in back office/email setup preferred - experience integrating multiple channels into a service model</li><li>Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;</li><li>Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities</li><li>A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization</li></ul><br><p><strong>Technical Competencies: </strong></p><ul><li>Ensure ownership for workplace (resolution of all admin, tech issues, etc.)</li><li>Enable people to excel through grooming and regular feedback </li><li>Derive valuable insights for improvement through innovation</li><li>Set up and sustain a robust quality and training framework within teams</li><li>Increase people engagement, ensure communication and feedback</li><li>Value Added Services /process improvement leading to business benefits</li><li>Ensure robust risk and compliance practices maintained</li><li>Participate in selection process to ensure the right talent is selected in a timely manner</li><li>Ensure transparency and adequate communication across all levels</li><li>Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip</li><li>Create an environment that encourages people to deliver and excel through performance management systems </li><li>Manage and exceed client expectations </li><li>Resolve and/or escalate employee grievances in a timely manner</li></ul><br><p><strong><u>Interested candidates can share CV to matildad@hexaware.com</u></strong></p><p><strong>Warm Regards,</strong></p><p><strong>Matilda Dmello</strong></p><p><strong>Talent Acquisition Group || Lateral</strong></p><p><strong>Email: matildad@hexaware.com</strong></p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Assistant Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hexaware Technologies</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/642523/assistant-manager-operations-domestic-at-hexaware-technologies/">Apply</a><br />
https://indigojobs.in/job/642523/assistant-manager-operations-domestic-at-hexaware-technologies/
[Full Time] Assistant Manager Operations - Domestic at Hexaware TechnologiesThu, 21 Mar 2024 02:57:51 +0530<h4>Job Description</h4><br>Skill required:Finance Processes and Operations Finance Strategy <br>Designation:Management Level Team Lead/Consultant <br>Job Location:Mumbai <br>Qualifications:Chartered Accountant <br>Years of Experience:7 to 11 years <br>What would you do?<br>The Innovation Hub??s goal is to collaborate with Controllership and finance to identify challenges in their area and develop business cases to support change. The Innovation Hub will seek to leverage latest tools (e.g. PowerBI, PowerApp, SAP Fiori, SAP Analytics cloud) and their technical framework to create and implement a solution. The role will be to support the team to manage the current portfolio or reporting projects, develop those in the pipeline and to support growth of the Innovation Hub strategy The team aligns Finance with Business Strategy in order to maximize operational efficiency and effectiveness by harnessing the power of robotics to accelerate transaction processing, with AI to provide analysis and commentary and machine learning deployed for matching and reconciliations This team is responsible for leading the transformation agenda for our clients by helping them improve finance function performance within the context of their organizations' strategies. The team leads growth and mining in existing F&A accounts for industry segments. This team works across Procure to Pay (PTP), Record to Report (RTR), Order to cash (OTC), Finance Processes (FPNA), Tax and Treasury towers to provide best in the class industry view, support existing engagements, diagnostic, due diligence, client codesign workshops, transformation engagement, drive existing client portfolios. The team works on Industry Digital F&A technologies & leading tools, automation, AI, and Analytics. <br>What are we looking for?<br>? Experience with large scale PowerBI implementation ? Strong analytical skills and problemsolving skills ? Excellent oral and written communication skills ? Strong interpersonal and teaming skills ? Demonstrated ability to escalate important issues for resolution ? Strong time management skills and ability to prioritize ? Demonstrated attention to detail and selfinitiative ? Working knowledge of other technologies (SQL/Python, sharepoint, AI, Machine learning) an advantage ? SAP S/4 experience a plus ? Experience with Power Platforms also a plus ? Roles and Responsibilities ? Support the Innovation Hub to review project pipeline and engage with Controllership to identify new areas for change ? Document user requirements for projects to be used in the initial scoping stages ? Collaborate with the business users to create a design to meet their needs ? Prepare for all stages of user testing and implementation ? Liaise with stakeholders on existing portfolio and manage queries ? Support the growth of the Innovation Hub ? Ad hoc projects as needed<br><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Subject Matter Expert</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Accenture</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/642002/controllership-specialist-finance-processes-at-accenture/">Apply</a><br />
https://indigojobs.in/job/642002/controllership-specialist-finance-processes-at-accenture/
[Full Time] Controllership Specialist - Finance Processes at AccentureWed, 20 Mar 2024 19:10:13 +0530<h4>Job Description</h4><p> <strong><u>About Godrej Properties Limited:</u></strong> </p><p>Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines a 125-year legacy of excellence and trust with a commitment to cutting edge design, technology, and sustainability. In FY 2021, Godrej Properties emerged as the largest developer in India by the value and volume of residential sales achieved. Godrej Properties has deeply focused on sustainable development. In 2010, GPL committed that all of its developments would be third party certified green buildings. In 2020,2021 and again in 2022, the Global Real Estate Sustainability Benchmark ranked GPL #1 globally amongst listed residential developers for its sustainability and ESG practices. In 2017, GPL was one of the founding partners of the Sustainable Housing Leadership Consortium (SHLC), whose mission is to spread sustainable development practices across the Indian real estate sector. In recent years, Godrej Properties has received over 300 awards and recognitions, including the Porter Prize 2019, The Most Trusted Real Estate Brand in the 2019 Brand Trust Report, Builder of the Year at the CNBC-Awaaz Real Estate Awards 2019, and The Economic Times Best Real Estate Brand 2018.www.godrejproperties.com </p><br><p><strong><u>Designation:</u></strong></p><p>Costing & Budgeting Manager</p><br><p><strong><u>Location:</u></strong></p><p>Noida Sector 146</p><br><p><strong><u>Job Purpose:</u></strong></p><p>We need someone who has worked on costing and budgeting </p><br><p><strong><u>Roles & Responsibilities:</u></strong> </p><ul><li>Calculation of quantities based on drawings received </li><li>Analysis and coordination of drawings from Architects, Structural and MEP consultants. </li><li>Timely rate analysis of items required in the project (Parameter: location-wise, project type based analysis) Projects included Residential and commercial</li><li>Make budget for various projects at different life stages and submit timely reports </li><li>Cost monitoring budget v/s actual Rate Analysis</li><li>Generate ideas to minimize cost for each project</li><li>Coordinates with the multiple site resources to conduct weekly project review meetings to update the other departments on the project status</li><li>Complies with company defined guidelines and processes</li><li>Adheres to project timelines</li><li>Identifies processes/procedures in own work area that need improvement </li><li>Recommends process improvement ideas to streamline efficiency/costs/productivity </li><li>Undertakes process improvement activities in own work area</li><li>Ability to handle large team of atleast 8-10</li><li>Identifies self development needs and those of team members</li><li>Takes concrete steps to pursue self development as well as development of team members through training, education, projects etc.</li></ul><br><p><strong><u>Educational Qualification:</u></strong> </p><p>Bachelors /Masters Degree in Civil Engineering </p><br><p><strong><u>Experience:</u></strong></p><p>15 years of experience. Should have minimum 12 years of experience in leading Costing & Budgeting/ Tendering.</p><br><p><strong><u>Skills:</u></strong> </p><ul><li>Strong communication and presentation skills </li><li>High on quantitative aptitude</li><li>Awareness of new technologies in the construction industry</li><li>Knowledge of SAP, MS Project, ACONEX, AUTOCAD, MS Excel is added advantage. </li><li>Awareness of design principles</li><li>Adept at construction practices including quality and safety norms</li></ul><br><p><strong><u>An inclusive Godrej:</u></strong></p><p>Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members. If this sounds like a role for you, apply now! We look forward to meeting you. <br> </p><br><br><h4>Job Classification</h4><b>Industry: </b>Real Estate (Co-working)</br><b>Functional Area: </b>Real Estate (Co-working)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Godrej Industries</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/641446/costing-budgeting-manager-noida-at-godrej-industries/">Apply</a><br />
https://indigojobs.in/job/641446/costing-budgeting-manager-noida-at-godrej-industries/
[Full Time] Costing & Budgeting Manager - Noida at Godrej IndustriesWed, 20 Mar 2024 17:53:15 +0530<h4>Job Description</h4><ul> <li> Overall responsibility for the day-to-day operations of managing Cloud Services including deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services. </li> <li> ITIL and ITSM process understanding to drive teams and improvements. </li> <li> Overall responsibility for the day-to-day operations of managing Cloud Services including deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services. </li> <li> Ensures timely liaison with vendors regarding problems, fixes, and required enhancements. <br> Drive technical innovation and efficiency in infrastructure operations via automation and orchestration. </li> <li> Create and maintain automated monitoring and reporting of cloud infrastructure health, performance and cost control. </li> <li> Manage the monitoring, updating, optimization, redundancy, stability of cloud systems </li> <li> Oversees and directs the timely evaluation, qualification, and implementation of new services, tools and related appliances as it pertains to the Cloud environment. <br> Responsible for performance management, service and client experience coaching, training and development of employees </li> <li> Ensures the team is up to date on product functionality, tools, industry trends and best practices. </li> <li> Evaluate the performance of the department processes, report Key Performance Indicators, get customer feedback, keep abreast of the best practices, recommend adjustments, and implement changes. </li> </ul> <div> <strong> What youll bring </strong> Proven expertise in your area by virtue of which you can contribute to growth of practice. Subject matter expert who can increase the competency in said technology and act as mentor to other team members. Be at the forefront of the exiting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal as well as external customers. </div><h4>Job Classification</h4><b>Industry: </b>Consumer Electronics & Appliances</br><b>Functional Area: </b>Consumer Electronics & Appliances</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hitachi</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/643389/operations-lead-hyderabad-secunderabad-at-hitachi/">Apply</a><br />
https://indigojobs.in/job/643389/operations-lead-hyderabad-secunderabad-at-hitachi/
[Full Time] Operations Lead - Hyderabad / Secunderabad at HitachiWed, 20 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Role & Responsibilities</strong> </p><ul><li>Learn and Handle helicopter flight Operations as per DGCA rules and regulations </li><li>Should handle customer service and front office operations at all our flying locations </li><li>Should be able to prepare daily and monthly MIS reports with respect to our operations</li></ul><br><p><strong>Preferred candidate profile</strong> </p><ul><li>Any Graduate with 0-7 years experience in Aviation or Travel company</li><li>Should have knowledge of Air ticketing softwares </li><li>Should have good working knowledge of MS Excel and must know how to prepare monthly reports </li><li>Must have excellent communication skills and smart appearance </li><li>Should be ready to work from remote locations </li></ul><br><p><strong>Perks and benefits</strong> </p><p>Salary & Perks will commensurate with the best in industry</p><br><h4>Job Classification</h4><b>Industry: </b>Travel & Tourism</br><b>Functional Area: </b>Travel & Tourism</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Heritage Aviation</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/641411/assistant-manager-operations-pithoragarh-at-heritage-aviation/">Apply</a><br />
https://indigojobs.in/job/641411/assistant-manager-operations-pithoragarh-at-heritage-aviation/
[Full Time] Assistant Manager - Operations - Pithoragarh, at Heritage AviationWed, 20 Mar 2024 09:21:14 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><br><p> </p><p>The profile you are invited for is expected to do the following:</p><p>1) Create Standard Contract Conditions</p><p>2) Extension of vendor database and Vendor Feedback</p><p>3) Well versed with BOQ, specifications.</p><p>4) Preparation of CAD</p><p>5) Contract Administration</p><p>6) Claim management</p><p>7) Overview of Contractor billing & rate analysis</p><p>8) Well versed with Procurement</p><p>9) Standardization/streamlining and creation of Processes</p><p>10) Create Contracting strategy</p><br><p><strong>Preferred candidate profile</strong> </p><br><p>From Real estate industry</p><br><p><strong>Perks and benefits</strong> </p><br><br><h4>Job Classification</h4><b>Industry: </b>Real Estate (Co-working)</br><b>Functional Area: </b>Real Estate (Co-working)</br><b>Role Category: </b>Operations </br><b>Role: </b>Assistant Manager</br><b>Employement Type: </b>Contract</br><h4>Contact Details:</h4><b>Company: </b>Godrej Industries</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/640067/walk-in-of-contracts-procurement-civil-at-godrej-industries/">Apply</a><br />
https://indigojobs.in/job/640067/walk-in-of-contracts-procurement-civil-at-godrej-industries/
[Contract] Walk-in of Contracts & Procurement - Civil at Godrej IndustriesTue, 19 Mar 2024 21:40:05 +0530<h4>Job Description</h4><p><strong>Job Purpose</strong> </p><p>We are looking for Young,Dynamic & Career oriented Boys & Girls who want to excel in Retail.</p><br><p><strong>Roles and Responsibilities</strong> </p><p>Customer Service</p><br><p><strong>Desired Candidate Profile</strong> </p><p>Position- Store Assistant</p><p>No. of Positions- 50</p><p>Qualifications- Under Graduate/Graduate, Freshers may apply</p><p>Gender- Male</p><p>Age- 18-45 Yrs</p><p>Mandatory Documents- Educational certificates, Aadhar, Pan, Bank Account, Resume</p><p>*Salary- 2.25 Lacs per annum onwards + Incentives +All Statutory Benefits</p><br><br><p>Walk-in Interview</p><p>Date- March 20th & 21st,2024</p><p>Time- 11 am to 5 pm</p><p>Venue- 24Seven HSR Eden Tower Opposite KBR Park Road 2 Banjara Hills Hyderabad</p><p>Contact - Shrikant (8770892949)</p><br><br><br><h4>Job Classification</h4><b>Industry: </b>Retail</br><b>Functional Area: </b>Retail</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Walk-ins</br><h4>Contact Details:</h4><b>Company: </b>24Seven</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/640063/walk-in-interview-24seven-store-assistant-at-24seven/">Apply</a><br />
https://indigojobs.in/job/640063/walk-in-interview-24seven-store-assistant-at-24seven/
[Walk-ins] Walk-in Interview-24Seven-Store Assistant at 24SevenTue, 19 Mar 2024 18:22:58 +0530<h4>Job Description</h4><p><strong>Job Description-</strong></p><br><p><strong>Roles & Responsibility</strong></p><ul><li>You will be responsible for handling multiple processes and LOBs.</li><li>Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.</li><li>As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.</li><li>Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.</li><li>Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.<br>Leverage data to continuously improve.</li><li>Link all the programs to business metrics and built solutions keeping that in mind.</li><li>Scale-up team by proper budgeting and co-owning the budget.</li><li>Attract talent and makes right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.</li><li>Deliver business goals for processes handled.</li><li>Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.</li><li>Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.</li><li>Co-owner in the process of budget planning.</li><li>Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.</li><li>Possess strong communication and leadership skills</li><li>Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis<br>Outstanding attention to detail; Exceptional problem solving & analytical skills</li><li>Be a self-starter</li><li>Attention to detail and proven ability to manage multiple, competing for priorities simultaneously</li><li>Experience in business process improvement</li></ul><br><p><strong>Experience & Education Qualification:</strong></p><br><ul><li>Should have 5 years of experience as an Operations Manager.</li><li>Should have handled a minimum of 200 FTEs (Voice, or Mix with a majority of Voice).</li><li>Experience in handling multiple processes and LOBs simultaneously is a plus.</li></ul><br><p><strong>Timings</strong></p><br><ul><li>Fixed shift</li><li>Fixed weekend off.</li><li>No transportation</li></ul><br><p><strong>Please contact - HR Vijay -- 8806000209</strong></p><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>AM Infoweb</br><b>Location(s): </b>Pune</br><b><br /><br /><a href="https://indigojobs.in/job/639593/operations-manager-female-pune-am-at-am-infoweb/">Apply</a><br />
https://indigojobs.in/job/639593/operations-manager-female-pune-am-at-am-infoweb/
[Full Time] Operations Manager - Female - Pune - AM at AM InfowebTue, 19 Mar 2024 16:47:56 +0530<h4>Job Description</h4>Handling backend and sales team, <br>providing training to new joiner,<br>provide daily and weekly task to the Office team, <br>handle coordination part behalf of director,<br>calendar schedule, making MIS reports and google sheets.<br><br><p><b>Required Candidate profile</b></p>Excellent communication skills, <br>2 + years of experience in team handling, <br>mature and serious candidate<br>Should be graduate<h4>Job Classification</h4><b>Industry: </b>Advertising & Marketing (Digital Marketing)</br><b>Functional Area: </b>Advertising & Marketing (Digital Marketing)</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Career Kendra</br><b>Location(s): </b>Delhi, NCR</br><b><br /><br /><a href="https://indigojobs.in/job/639981/team-leader-team-manager-shalimar-bagh-at-career-kendra/">Apply</a><br />
https://indigojobs.in/job/639981/team-leader-team-manager-shalimar-bagh-at-career-kendra/
[Full Time] Team Leader | Team Manager | Shalimar Bagh at Career KendraTue, 19 Mar 2024 15:13:11 +0530<h4>Job Description</h4><p><strong>Hi Candidate ,</strong></p><br><p><strong>Hexaware is hiring for Senior General Manager - F&R / FAO - Mumbai / Bangalore .</strong></p><p><strong>1.</strong> <strong>Certification</strong></p><p>Six Sigma Certificate would be an added advantage</p><p><strong>2.</strong> <strong>Key Contact</strong></p><p>BPOs, accounting firms</p><br><br><br><p><strong>Role & responsibilities</strong> :- </p><p>Mandatory: Graduate in Management with Commerce Background</p><br><p>Desirable: M Com, CA OR CA (Intermediate) MBA Finance ; CMA, ACCA</p><br><p>Purpose of the role: </p><ul><li>To develop and lead a Global Finance Service Centre in Bangalore, India</li><li>To provide finance, accounting and controllership services for Hexawares clients across the globe</li><li>To recruit and build out high-performance teams that efficiently deliver high-quality outputs</li><li>To guide senior business leaders in making sound long- and short-term business and financial decisions</li><li>Deliver on financial metrics</li><li>Manage multiple finance, accounting and controllership processes as required by the business</li></ul><br><br><p> <strong>Key responsibilities</strong> :- </p><p><strong>(</strong>i) General ledger and sub-ledger accounting</p><p>(ii) Intercompany accounting </p><p>(iii) A/R and A/P management</p><p>(iv) Payments</p><p>(v) Accrual management</p><p>(vi) Provisions management</p><p>(vii) Statutory accounting and audit</p><p>(viii) Balance sheet management</p><p>(ix) Migrate processes from other locations into the SSC as required</p><br><p><strong>Attributes & Skills: </strong></p><ul><li>Inspirational leader and team builder</li><li>Hands on and very detail oriented</li><li>Experience in building out new shared service centre teams</li><li>Strong team-player with experience with working in a dynamic organisation and able to build bridges between the different stakeholders within the organisation</li><li>Superior analytical skills, understanding of data privacy, deep understanding of business principles and practices</li><li>Superior attention to detail, multitasking abilities integrity and honesty</li><li>Ability to build and leverage internal networks</li><li>Ability to manage change sensitively and in a collaborative manner</li><li>Strong communication and influencing skills</li></ul><br><p><strong>Relevant experience:</strong></p><ul><li>At least 12 years hands-on experience in accounting field</li><li>Finance or Professional Services sector experience</li><li>Experience working within a multinational, shared services environment</li><li>Willingness and enthusiasm to expand into the role</li></ul><br><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hexaware Technologies</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/639799/senior-general-manager-fr-fao-mumbai-at-hexaware-technologies/">Apply</a><br />
https://indigojobs.in/job/639799/senior-general-manager-fr-fao-mumbai-at-hexaware-technologies/
[Full Time] Senior General Manager (F&R/FAO) Mumbai at Hexaware TechnologiesTue, 19 Mar 2024 14:42:34 +0530<h4>Job Description</h4>The Operations Manager for our hotel plays a crucial role in overseeing and optimizing daily operations to ensure a seamless and exceptional guest experience. This position involves managing staff, implementing efficient processes.<h4>Job Classification</h4><b>Industry: </b>Hotels & Restaurants</br><b>Functional Area: </b>Hotels & Restaurants</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Chokhi Dhani Resorts</br><b>Location(s): </b>Indore,Madhya Pradesh</br><b><br /><br /><a href="https://indigojobs.in/job/639594/operations-manager-hotel-indore-chokhi-at-chokhi-dhani-resorts/">Apply</a><br />
https://indigojobs.in/job/639594/operations-manager-hotel-indore-chokhi-at-chokhi-dhani-resorts/
[Full Time] Operations Manager - Hotel - Indore - Chokhi at Chokhi Dhani ResortsTue, 19 Mar 2024 13:59:02 +0530<h4>Job Description</h4><div><p>The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.</p><p><strong>Analyst Roles and responsibilities:</strong></p><ul><li>Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge</li><li>Work on different tools which will help to identify Customer experience monitoring</li><li>Handle troubleshooting on server issue & front end issues</li><li>Conduct extensive quality check while executing client request</li><li>Interact with client stakeholders to understand the customer impact and severity of issue</li><li>Create report on daily and weekly basis on alerts observed on different Dashboard</li><li>Help to create documentation on new projects an get trained on different activities</li><li>Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT</li><li>Interact with client stakeholders for validation</li></ul><p><strong>Technical and Functional Skills:</strong></p><ul><li>Bachelors degree with 0-1 Year experience. </li><li>Strong interpretation and communication skills</li><li>Strong written and verbal communication skills for stakeholders interaction</li><li>Technical and Network knowledge will be helpful for troubleshooting on servers</li><li>Strong proficiency in MS Office, especially MS Excel and PPT</li><li>Development skill will be good to have</li><li>People Skills and Other Personality Traits:</li><li>Strong interpretation and communication skills</li><li>Ability to communicate effectively with clients and/or higher management</li><li>Eye for detail to do required monitoring & reporting</li></ul></div><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>eClerx</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/639191/analyst-mumbai-eclerx-0-to-3-years-of-at-eclerx/">Apply</a><br />
https://indigojobs.in/job/639191/analyst-mumbai-eclerx-0-to-3-years-of-at-eclerx/
[Full Time] Analyst - Mumbai - eClerx - 0 to 3 years of at eClerxTue, 19 Mar 2024 13:56:57 +0530<h4>Job Description</h4><p><strong>Preferred candidates from QSR Industry.</strong></p><br><p><strong>Designation </strong> : Network Manager</p><br><p><strong>Location</strong> : Mumbai </p><br><p><strong>Experience</strong> : 10 to 15 years of warehousing (Manufacturing, QSR, Retail) experience in heading and managing operations (Inbound/Outbound) and related network in an ecommerce or a large complex environment. Should have experience in licensing, compliance, external environment management. Experience in handling multiple location or network in customer facing environment will be added advantage. Able to manage the managers.</p><br><p><strong>Qualification</strong> : Any Graduate/technical diploma from a good Institution</p><p>Post-Graduation in Logistic/Warehousing/Operations/Supply Chain. </p><p>Six Sigma knowledge and working experience. </p><p>Working knowledge of MS office and good knowledge of ERP </p><br><p><strong>Job Description:</strong> </p><ul><li>Responsible for smooth and uninterrupted operations between fulfillment center (FC) & related Pick up Points (PUP) network</li><li>Should be able to meet end to end turnaround time as per the KPIs defined and work on enhancing network efficiency & productivity </li><li>Improve productivity in FC network through development of robust and effective operational best practices</li><li>Follow Standard operating procedures and policies (SOP&P) for warehousing domain and related PUPs</li><li>Meet the profitability goals and successfully lead the team to achieve the organizational goals</li><li>Should be able to handle various product categories including Food & Grocery, General Merchandise etc.</li><li>Responsible to manage the Inbound/Outbound warehousing operations at region. Support and be part of expansion and growth planned for the region, with effective use of technology in the entire operations</li><li>Set the strategies and oversee execution to optimize Warehousing cost, efficiency & productivity by identifying continuous improvement and operational excellence projects </li><li>Should be able to identify and address operational bottle necks instantly</li><li>Responsible for driving and achieving targets for key Inbound KPIs such as Receiving, Putaway, Order processing, Last Mile Delivery, Inventory Accuracy</li><li>Responsible for analyzing and presenting network Cost & Service performance trends</li><li>Focuses on design and development of new outbound process to manage the growing volumes</li><li>Continuously ensure usage of Material Handling Equipments to enhance operations</li><li>Ensure that all the requirement of regulatory licenses and labor law are followed</li><li>Ensure safe working environment at the warehouse & related PUPs</li><li>Responsible to manage team of FC and related PUPs</li><li>Able to select location for PUPs and negotiate price with the landlords. </li><li>Should able to handle larger group of employee 300+.</li><li>Manage external issues.</li><li>Liasoning and compliances handling. </li></ul><br><p><strong>Behavioral Expectations:</strong></p><ul><li>Excellent communication skill, Good People management skills</li><li>Strong in networking, compliances, govt. liasoning</li><li>Process oriented and Real-time problem solver</li><li>Ability to work in dynamic environment with changing goal posts and responsibilities</li></ul><br><br><br><h4>Job Classification</h4><b>Industry: </b>Internet (E-Commerce)</br><b>Functional Area: </b>Internet (E-Commerce)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>DMart</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/642252/hiring-for-operations-manager-with-dmart-ready-at-dmart/">Apply</a><br />
https://indigojobs.in/job/642252/hiring-for-operations-manager-with-dmart-ready-at-dmart/
[Full Time] Hiring For Operations Manager with Dmart Ready at DMartTue, 19 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div><span>Financial Markets- Syndicated Loans- Process Manager</span><br><span>India-Pune-Maharashtra | Full-time (FT) | Financial Markets | Job ID _</span><br><br><span>Shift Timings: EMEA (1 P.M to 10 P.M.) | Management Level - Manager | Travel Requirements - NA </span><p><span><strong>Specialism </strong>Syndicated Loans</span></p><p><span>As part of our Loans leadership team, you will be </span><span>working with our client partners to improve processes and controls that build capacity and scale. </span>Your role will be Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.</p><p><br>The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.</p><p>The ideal candidate should possess strong business understanding of finance industry with special focus on Processing of Syndicated Loans - Participation/Agented /Bilateral Deals. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.</p><p><span><strong>Syndicated Loans- Process Manager </strong></span><strong>Responsibilities</strong></p><ul><li>Assisting analysts/senior analysts with query resolution & exceptions</li><li>Client Management establish self as a valued partner and work closely to achieve goals defined.</li><li>Handling client escalations & independently managing back office operations</li><li>Generate Management Information (daily/weekly/monthly)</li><li>Managing Daily/Weekly/Monthly calls with the client</li><li>Mentoring & grooming of new/existing team members</li><li>Highlight risk/control issues within the process to Senior Managers and work on mitigating them</li><li>Identifying PI opportunities and deliver benefits </li><li>Identify RPA opportunities within the process</li><li>Documentation and Change Management</li><li>Lead various quality initiatives across processes managed</li></ul><p><strong>Minimum Qualifications</strong></p><ul><li>Graduation (B.Com., BBA, BBM, BCA) / Post Graduation (M.Com., MBA, PGDM)</li><li>6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.</li><li>Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope</li><li>Knowledge of / prior experience with offshoring processes and methodologies highly preferred</li><li>Seeking a challenging new position in a dynamic high growth company and industry.</li><li>Should be good with logical and quantitative abilities.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Ability to manage and complete specific tasks with minimal direction</li><li>Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes</li><li>Willingness to continuously learn, upgrade skills and stay relevant to business demands</li><li>Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.</li></ul></div><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>eClerx</br><b>Location(s): </b>Pune</br><b><br /><br /><a href="https://indigojobs.in/job/639633/process-manager-pune-eclerx-6-to-9-years-at-eclerx/">Apply</a><br />
https://indigojobs.in/job/639633/process-manager-pune-eclerx-6-to-9-years-at-eclerx/
[Full Time] Process Manager - Pune - eClerx - 6 to 9 years at eClerxTue, 19 Mar 2024 11:49:42 +0530<h4>Job Description</h4>Proficient in Excel <br>Basic Knowledge of SQL <br>Background in Logistics and Supply Chain Industry <br>E- Commerce background with 2+ years of experience (Preferably) <br>Excellent Communication Skills and Independent Problem Solving Mindset<h4>Job Classification</h4><b>Industry: </b>Internet (E-Commerce)</br><b>Functional Area: </b>Internet (E-Commerce)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Akal Information</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/639591/operations-analyst-delhi-ncrnoidamumbai-at-akal-information/">Apply</a><br />
https://indigojobs.in/job/639591/operations-analyst-delhi-ncrnoidamumbai-at-akal-information/
[Full Time] Operations Analyst - Delhi/NCR,Noida,Mumbai at Akal InformationTue, 19 Mar 2024 04:08:28 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><p>SLA management</p><p>Handling Team</p><p>Solving Queries</p><p>Air Ticketing</p><p>Client Booking</p><br><br><p><strong>Preferred candidate profile</strong> </p><p>Specifically candidates from Travel Domain are preffered</p><p>Good Knowledge into Amadeus, GDS, Galileo</p><br><br><p><strong>Perks and benefits</strong> </p><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Assistant Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Teleperformance</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/639003/assistant-operations-manager-mumbai-at-teleperformance/">Apply</a><br />
https://indigojobs.in/job/639003/assistant-operations-manager-mumbai-at-teleperformance/
[Full Time] Assistant Operations Manager - Mumbai at TeleperformanceTue, 19 Mar 2024 03:01:21 +0530<h4>Job Description</h4><p><strong>Job Description</strong></p><p><strong>Greeting Of The Day!!!</strong></p><p><strong>Urgent Hiring for Operations Manager at Reputed chain Hotels.</strong></p><p><strong>Responsibilities Handled Duties:</strong></p><p><strong><u>Experience Required :</u></strong> <strong>Revenue Management,Sales , Team management, End to End Operations Management , Team Sourcing, Cost Control ,Front Office Management, Housekeeping & Maintenance Management, Guest Experience Management, Report Creation & Maintaining the database.</strong></p><p><strong>Qualification: Hotel Management Graduate with rich</strong> <strong>experience</strong></p><p><strong>Languages Known : English, Tamil and Hindi</strong> </p><p><strong>Job Type: Full Time</strong></p><p><strong>Location: Multiple locations at Chennai locations.</strong></p><p><strong>Should have experience in Hotel Industry</strong> </p><ul><li>The candidate should be actively working and handling the Entire Operations.</li><li>Should Conduct trainings to staffs.</li><li>Handling the calls and managing the desk work</li><li>Oversee the operations functions of the hotel, as per the Organizational chart.</li><li>To ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.</li><li>Handling complaints, and oversee the service recovery procedures.</li><li>Manage the on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.</li><li>Closely monitor the hotels business reports on a daily basis and take decisions accordingly</li><li>Ensure that monthly financial outlooks for Rooms, Admin & General, on target, and accurate.</li><li>Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.</li><li>Act as a final decision maker in hiring a key staff for the hotel.</li><li>Accountable for the responsibilities of the department head and take ownership of all guest complaints.</li><li>Responsible for safeguarding the quality of operations both (internal & external audits).</li></ul><p><strong>Interested candidate kindly Contact : 97893 03967 / 87781 43331</strong></p><p><strong>Email : rm.nakshatreehotels@gmail.com</strong></p><p>Salary Range: 20,000 35,000 /-</p><h4>Job Classification</h4><b>Industry: </b>Hotels & Restaurants</br><b>Functional Area: </b>Hotels & Restaurants</br><b>Role Category: </b>Operations </br><b>Role: </b>Head - Operations</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Nakshatree Hospitality</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/637883/operations-manager-chennai-nakshatree-at-nakshatree-hospitality/">Apply</a><br />
https://indigojobs.in/job/637883/operations-manager-chennai-nakshatree-at-nakshatree-hospitality/
[Full Time] Operations Manager - Chennai - Nakshatree at Nakshatree HospitalitySun, 17 Mar 2024 06:42:03 +0530<h4>Job Description</h4><p> </p><p><strong>JD for Processing</strong></p><p><strong>Location: </strong></p><br><p><strong>Bangalore</strong></p><p><strong>Designation</strong></p><br><p><strong>Lead Associate (Processing)</strong></p><p><strong>Job Brief</strong></p><br><p>We are looking for a highly detail oriented candidate, who will be responsible to process mortgage loan files and help clients submit complete applications. Customer service and communication skills are key since youll be the glue that binds all interested parties, from clients to underwriters.</p><p><strong>Roles and Responsibilities</strong></p><br><p>Responsible for loan intake and review of documents for completeness to meet the minimum UW submission requirements </p><p>Notify MLO of any needs and co-ordinate with Client for borrower communication on pending docs. </p><p>Ensure that all 3rd party orders are completed, satisfy pre-underwriting conditions, sufficient insurance coverage, Title docs order, appraisal and re-inspection orders, Credit report review, review asset and income, additional documents review, and indexing is completed on the loan. </p><p>Identify and document entire loan packages for a complete file.</p><p>Identify and document respective process requirements</p><p>Maintain relevant reports as per the required standards</p><p>Maintain a thorough knowledge of industry standards and guidelines</p><p>Meet daily targets & all SLAs as communicated.</p><p>Perform other duties as assigned by Management</p><p><strong>Requirements</strong></p><br><ul><li> Graduate in any discipline </li></ul><ul><li> Good knowledge in Processing for at least 2 years</li></ul><ul><li> Knowledge of multiple LOS and adept at interpreting various AUS reports</li></ul><ul><li> Needs to have prior experience in handling & interacting with clients </li></ul><ul><li> Well versed with Conventional and Government loan guidelines</li></ul><ul><li> Well versed with process documentation requirements</li></ul><ul><li> Well versed with Frauds related to processing documentation</li></ul><ul><li> Well versed with US federal and state regulations related to compliance</li></ul><ul><li> Ability to review all the components required for the Processing review</li></ul><ul><li> Ability to understand and update comments and communicate with various stakeholders</li></ul><ul><li> Should have an aptitude in math and excellent time management skills</li></ul><ul><li> Eye for detail, reporting, problem solving, handling escalations</li></ul><ul><li> Good Verbal and written communication skills</li></ul><ul><li> Needs to have excellent presentation skills</li></ul><ul><li> Competent with MS office applications</li></ul><ul><li> Willingness to work in nightshift</li></ul><h4>Job Classification</h4><b>Industry: </b>Financial Services</br><b>Functional Area: </b>Financial Services</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Walk-ins</br><h4>Contact Details:</h4><b>Company: </b>Indecomm</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/638101/walk-in-loan-processing-indecomm-mg-at-indecomm/">Apply</a><br />
https://indigojobs.in/job/638101/walk-in-loan-processing-indecomm-mg-at-indecomm/
[Walk-ins] Walk In - Loan Processing @ Indecomm - MG at IndecommSun, 17 Mar 2024 05:54:12 +0530<h4>Job Description</h4><p><strong><u>Mega Walk-in Drive for Freshers - Content Operations @ Shiksha.com</u></strong></p><br><p><strong><u>Date: 21st March'24 (Thursday)</u></strong></p><p><strong><u>Time: 9:30 AM onwards</u></strong></p><p><strong><u>Venue: C-10, Info Edge India Limited, Sector-1, Noida (Opposite KIA showroom, Nearest metro station - Sector-15, Noida)</u></strong></p><br><p><strong><u>Note - Kindly bring a copy of your resume.</u></strong></p><p><strong><u>After 1:00 PM, no applicants will be permitted to enter the office.</u></strong></p><br><p><strong><u>Experience-</u></strong> 0-2 Years</p><p><br><u><strong>Education Qualifications</strong>-</u> Graduation in any stream</p><p><br><strong><u>Desired Skills</u></strong><br></p><ul><li>Good verbal and written communication skills along-with basic understanding of education industry</li><li>Basic understanding on working on Systems, MS Office and Internet</li><li>Must be good and quick in doing online research</li><li>Must be having a good working knowledge of advanced MS Excel/VB/html</li><li>Having good aptitude, logic & reasoning mindset</li></ul><p> <br><strong><u>Job Description</u></strong><br></p><ul><li>Candidate will need to do thorough online research to source information about colleges & courses</li><li>This will need to be presented in a readable and easy to understand format in Shiksha</li><li>Candidate will need to maintain a daily track of all work done with 100% accuracy</li><li>Eye for detail and ability to maintain high-quality work while meeting timelines</li><li>There will be monthly targets on the quantum of work done</li></ul><p><strong><u>Work Days and timings</u></strong></p><p>Monday to Friday</p><p>9:30 AM - 6:30 PM</p><p>Saturday - Sunday Off</p><br><p><strong><u>Work Model</u></strong> - Work from office</p><br><p><strong><u>Work Type:</u></strong> Contractual</p><br><p><strong><u>Contract duration</u></strong> - 1 year</p><p>(The candidates will be hired on a contractual basis. According to performance and requirement, can be considered as full-time employees towards end of contract)</p><h4>Job Classification</h4><b>Industry: </b>Internet (E-Commerce)</br><b>Functional Area: </b>Internet (E-Commerce)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Contract</br><h4>Contact Details:</h4><b>Company: </b>Info Edge</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/637101/mega-walk-in-drive-for-freshers-content-at-info-edge/">Apply</a><br />
https://indigojobs.in/job/637101/mega-walk-in-drive-for-freshers-content-at-info-edge/
[Contract] Mega Walk-in drive For Freshers - Content at Info EdgeSat, 16 Mar 2024 20:58:27 +0530<h4>Job Description</h4><p><strong><u>Role</u></strong> <strong><u>and</u></strong> <strong><u>Responsibilities-</u></strong><br>Job Overview: The KYC Process Lead will play a pivotal role in ensuring the adherence to KYC (Know Your Customer) regulations and procedures within stock broking operations. This role involves leading and managing the KYC team, overseeing customer due diligence processes, and collaborating with cross-functional teams to maintain regulatory compliance and deliver exceptional service to the clients.<br></p><p><strong>Team</strong> <strong>Leadership:</strong><br> Lead and manage the KYC team, providing guidance, coaching, and support.<br> Conduct regular training sessions to ensure team members are up-to-date on KYC regulations and company policies.<br></p><p><strong>KYC</strong> <strong>Process</strong> <strong>Oversight:</strong><br> Develop and implement effective KYC processes and procedures in line with regulatory requirements. </p><p> Conduct periodic reviews of existing customer profiles to ensure accuracy and completeness of<br>information.<br> Collaborate with compliance and risk management teams to enhance and update KYC processes as needed.<br></p><p><strong>Regulatory</strong> <strong>Compliance:</strong><br> Stay abreast of changes in KYC regulations and communicate updates to the team.<br> Ensure that the KYC processes are aligned with relevant regulatory requirements and industry best practices.<br></p><p><strong>Customer</strong> <strong>Due</strong> <strong>Diligence:</strong><br> Oversee the thorough review of customer documentation to verify identity and assess risk.<br> Coordinate with customer support and onboarding teams to address any KYC-related issues and expedite the onboarding process.<br></p><p><strong>Cross-functional</strong> <strong>Collaboration:</strong><br> Work closely with compliance, legal, and risk management teams to address KYC-related concerns and implement necessary changes.<br> Collaborate with technology teams to enhance KYC automation and efficiency.<br></p><p><strong><u>Qualifications</u></strong> <strong><u>and</u></strong> <strong><u>Education</u></strong> <strong><u>Requirements</u></strong><br> Graduate/Postgraduate in any stream with above required skills.<br> Certification in AML (Anti-Money Laundering) and KYC would be an advantage.<br><br></p><br><p><strong><u>Work</u></strong> <strong><u>Experience</u></strong> <strong><u>&</u></strong> <strong><u>Skills</u></strong><br> Should have at least 7 years of work experience into Broking.<br> Should be well versed with the market research of the competitors and accordingly devise a strategy to drive the business growth.<br> Proven experience in KYC processes within the financial services industry, preferably in stock broking.<br> Strong understanding of regulatory requirements related to KYC.<br> Excellent leadership and team management skills.<br> Analytical mindset with attention to detail.<br> Effective communication skills and ability to collaborate across departments.</p><h4>Job Classification</h4><b>Industry: </b>Financial Services (Broking)</br><b>Functional Area: </b>Financial Services (Broking)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>A leading Stock</br><b>Location(s): </b>Delhi, NCR</br><b><br /><br /><a href="https://indigojobs.in/job/636108/sr-manager-kyc-operation-lead-at-a-leading-stock/">Apply</a><br />
https://indigojobs.in/job/636108/sr-manager-kyc-operation-lead-at-a-leading-stock/
[Full Time] Sr. Manager - KYC Operation (Lead) at A leading StockFri, 15 Mar 2024 19:27:00 +0530<h4>Job Description</h4><p>Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise. </p><br><p><strong>What youll do:</strong></p><br><ul><li> End-to-end ownership of select service categories.</li><li> Solve for structural problems at a central level to speed up the growth of the category</li><li> Enable on-boarding of great service professionals in the category</li><li> Institutionalize service delivery norms and set centralized processes for the category</li><li> Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects</li><li> Work with the marketing team to generate customer requests and improve demand</li></ul><br><p><strong>What well need:</strong></p><br><ul><li> 1-2 years of work experience</li><li> Bachelors mandatory</li><li> Eager, committed to excellence and have a consistent track record of strong performance</li><li> Ability to work in an environment that is dynamic, requires solving ambiguous problems and is highly focused on achieving desired outcomes.</li><li> Proactive and results-oriented attitude</li><li> Have an ear to the ground, get your hands dirty, and solve real problems.</li><li> If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and discuss more.</li></ul><h4>Job Classification</h4><b>Industry: </b>Internet (E-Commerce)</br><b>Functional Area: </b>Internet (E-Commerce)</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Urban Company</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/635921/category-operations-manager-hyderabad-at-urban-company/">Apply</a><br />
https://indigojobs.in/job/635921/category-operations-manager-hyderabad-at-urban-company/
[Full Time] Category Operations Manager - Hyderabad at Urban CompanyFri, 15 Mar 2024 13:00:33 +0530<h4>Job Description</h4><p><strong><u>Job Description:</u></strong></p><br><ul><li>Freshers with good communication skill and working knowledge in Excel can also apply.</li></ul><br><ul><li>Analytical and typing skill required.</li></ul><br><ul><li>Communication Skill: Good written & Verbal communication to effectively interact with clients.</li></ul><br><ul><li>Proficiency in Ms-office (Excel) VLOOKUP, H-LOOKUP, Pivot, If Functions.</li></ul><br><ul><li>Immediate Joiners preferred.</li></ul><br><p> <strong>What we offer at Matrix Business Services:</strong></p><br><p>We understand that our employees are the most valuable asset, and our benefits package reflects our commitment to their success and well-being. Our benefit program includes competitive packages, performance based variable pay / retention bonus/ medical coverage, Annual Bonus, and opportunities for career advancement within the organisation. We offer continuous learning and development through training program, mentorship enabling our employees to stay at the ever-evolving service industry. We also provide supportive work environment that promoted work life balance, health, and wellness through various initiatives.</p><br><p>Interested Candidates can come for the walkin interview to below address.</p><br><p><strong>Matrix Business Services India Pvt. Ltd. </strong></p><br><p>Shree Mahamathi Towers No,17, Arulambal Street T.Nagar,</p><p>Chennai - 600017 Near: Habibullha Road HDFC Bank</p><br><h4>Job Classification</h4><b>Industry: </b>Accounting / Auditing</br><b>Functional Area: </b>Accounting / Auditing</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Freshers</br><h4>Contact Details:</h4><b>Company: </b>Matrix Business</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/639101/executive-senior-executive-chennai-at-matrix-business/">Apply</a><br />
https://indigojobs.in/job/639101/executive-senior-executive-chennai-at-matrix-business/
[Freshers] Executive / Senior Executive - Chennai at Matrix BusinessFri, 15 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>As an Operation Manager, you will:</strong><br></p><ul><li>Manage the team to ensure the timely and high-quality delivery of client requirements within specified Turnaround Time (TAT).</li><li>Handle client interactions and oversee deliverables, ensuring client satisfaction.</li><li>Maintain process compliance according to organizational standards.</li><li>Proactively identify resource needs in coordination with Account Leads to meet daily deliverables.</li><li>Monitor project progress daily to anticipate and resolve potential issues.</li><li>Collect, compile, and present detailed delivery metrics to the management at regular intervals.</li><li>Responsible for managing client interactions and ensuring satisfaction with deliverables.</li><li>Ensure all deliverables meet client schedules and adhere to quality standards.</li><li>Ensure adherence to industry best practices within the operational processes.</li><li>Process Automation and Efficiency Improvement.</li><li>Recommend suitable tools and techniques for system automation to enhance team technical efficiency.</li><li>Ensure compliance with information security policies and relevant procedures.</li></ul><br><p><strong>Skills Required:</strong></p><ul><li>Minimum 10+ years of proficiency in client interaction and handling diverse teams effectively.</li><li>Proven ability to lead and manage teams effectively, ensuring they deliver high-quality work within specified deadlines.</li><li>Strong proficiency in handling client interactions, understanding their requirements, and ensuring client satisfaction through the timely delivery of quality services.</li><li>Experience in maintaining process compliance according to organizational standards while continuously seeking opportunities for process improvement and efficiency enhancement.</li><li>Proactively identifying resource needs, coordinating with account leads, and optimizing resource allocation to meet daily deliverables.</li><li>Expertise in monitoring project progress, identifying potential issues, and taking proactive measures to resolve them, ensuring smooth project execution.</li><li>Proficiency in recommending suitable tools and techniques for process automation to enhance team technical efficiency, productivity, and overall operational effectiveness.</li><li>Experience in evaluating new technologies and solutions to enhance operational effectiveness, staying abreast of industry trends and advancements.</li><li>Experience in effectively manage multiple teams, ensuring coordination, collaboration, and alignment towards common goals.</li></ul><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Preludesys</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/640959/operation-manager-kpo-chennai-preludesys-at-preludesys/">Apply</a><br />
https://indigojobs.in/job/640959/operation-manager-kpo-chennai-preludesys-at-preludesys/
[Full Time] Operation Manager - KPO - Chennai - Preludesys at PreludeSysFri, 15 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><ul><li> Responsible for managing a team of 20-25 agents making sure daily KPIs are achieved.</li><li> Mentor and groom the team members as per the career growth options.</li><li> Motivate and drive the team to ensure timely deliverables. </li><li> Track and report daily volumes and quality stats to the TM and other stakeholders.</li><li> Provide performance feedback, coaching on the Analysis conducted by the QA.</li><li> Report and Identify training requirements based on the data analysis for respective teams.</li><li> Excellent SLA management skills & should have experience in preparing and reviewing RCA.</li><li> Help improve the defined processes as we create more automation and gather information.</li><li> Review team on bottom quartile management activities </li><li> Coordinate with non-operations team to make sure smooth BAU.</li><li> Manage internal and external stakeholders for the business.</li><li> TL will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines.</li><li> Flexible to work in assigned shift timings as per process requirements.</li></ul><br><br><p><strong>Preferred candidate profile</strong> </p><p> </p><ul><li> A graduate with relevant experience of 5 8 Years which includes a minimum of 2 years of team handling (15+ FTEs) experience in payments (BFSI)</li><li> Excellent written, reading & spoken communications skills in English.</li><li> Search skills, ability to approach problems logically.</li><li> Excellent people and performance management skills</li><li> Understanding of the subject (trends, influencers, fraud, risk, things to be cautious of etc.)</li><li> High degree of problem-solving and analytical skills with strong attention to detail required.</li><li> Ability to manage multiple tasks and competing priorities effectively under pressure and short timelines.</li><li> Set a healthy environment in the team and positive mind frame in the individual.</li><li> Ability to work in a fast-paced, constantly evolving environment.</li><li> Strong understanding of online & digital markets</li><li> Proven track record of exceptional performance and high productivity</li><li> Excellent client and process management skills</li><li> Understanding of the social space (trends, influencers, fraud, risk, things to be cautious of etc.)</li><li> Quick learning and understanding of complex processes.</li><li>Comfortable to work in 24*7 shifts.</li></ul><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Cognizant</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/638061/team-leader-fraud-risk-at-cognizant-technology/">Apply</a><br />
https://indigojobs.in/job/638061/team-leader-fraud-risk-at-cognizant-technology/
[Full Time] Team Leader - Fraud & Risk at Cognizant TechnologyFri, 15 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p> <strong>Role & Responsibilities as City/Country Expert Consultant: </strong></p><br><p> Communicating with internal stakeholder teams and external companies to achieve project goals</p><br><ul><li> Provide input to create city/country specific policy to existing general transit related policy. The city/country expert works to apply existing Mapping policies to their specific city/ country, providing insights into local transit/traffic laws, landmarks and key mapping features. Consulting on Urban transit system and Multi modal (including Micro mobility & Walking.</li></ul><br><ul><li> Review of mapping operations issues for quality checks related to specific city/countries of expertise.</li></ul><br><p> Point of contact for mapping operations country-specific questions </p><br><ul><li> Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions </li></ul><br><ul><li> Perform market comparison analysis of the features, data or issues related to local transit </li></ul><br><ul><li> Proactively suggest improvements to the data management platform and also Identify transit user expectations, data gaps and provide insights to the product team </li></ul><br><ul><li> Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities </li></ul><br><ul><li> Act as a Country/Regional Transit POC for internal and external teams </li></ul><br><ul><li> Understand the background, priority and impact of the request and also communicate effectively with program managers/ stakeholders on the ask / timeline and priority.</li></ul><br><br><p><strong> Experience / Skills :</strong></p><br><p> Graduate or equivalent experience </p><br><p> Good Communication skills (Read, Write and Speak) in English and native local language </p><br><p> Basic Data analytics and Tech writing skills is required </p><br><p> Deep knowledge about City/country transit/traffic network / Urban planning </p><br><p> Knowledge of transit-specific data format is an added advantage (GTFS especially) </p><br><p> Basic/ Good knowledge about GIS mapping tools and programing skills (java, C#, C++ and Python) would be an added advantage </p><br><br><p><strong>Interested candidates can share their resumes to: </strong></p><br><p>Enuganti.Sobhana@cognizant.com</p><br><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Cognizant</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/637729/immediate-openings-for-mapping-city-country-at-cognizant-technology/">Apply</a><br />
https://indigojobs.in/job/637729/immediate-openings-for-mapping-city-country-at-cognizant-technology/
[Full Time] Immediate openings For Mapping City/Country at Cognizant TechnologyFri, 15 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div> <ul> <li> The position is responsible for timely and accurate production and delivery of reporting for institutional clients including but not limited to financial statements, investment reviews, client presentations, questionnaires and bespoke reports, on a periodic and ad hoc basis in alignment with standard operating procedures, controls and support change initiatives </li> </ul> <div> </div> <div> </div> <div> <b> Key Responsibilities </b> </div> <ul> <li> Associate would be responsible for creation, validation and delivering a comprehensive financial activity statement package that includes ROA, portfolio & benchmark performance, holdings, portfolio valuation & transactions their clients, custodian and/or their consultants. </li> <li> Additional reports includes Investment Review, TESE, FAS157, ATC, ERISA disclosure reports, meeting books, client presentations etc. </li> <li> Required to consistently work towards anticipating, meeting and exceeding customers requirements whilst ensuring effective teamwork at all times. </li> <li> Perform assigned processes and reporting in accordance with policies, procedures and controls, meeting and/or exceeding established service level agreement. </li> <li> Required to consistently work towards anticipating, meeting and exceeding client requirements whilst ensuring effective teamwork at all times. </li> <li> Accountable for proactive identification of risks/issues, developing well thought out solutions. </li> <li> Provide appropriate escalation when clients expectations are at risk or cannot be met. </li> <li> Obtain appropriate approvals and alignments from stakeholders and leaders for exception review. </li> <li> Active engagement in change initiative meetings with teams in US and EMEA to gain understanding of projects assigned/awarded and kind of output expected along with discussion of issues, solution and project progress. </li> <li> Provide subject matter expertise and effectively communicate across multiple audiences. </li> <li> Developed understanding of reporting applications, reports and authoritative data sources. </li> <li> Attend team meetings, leaders regular meetings, trainings and contribution to innovation / process improvements in the function. </li> </ul> <div> <b> Required Qualifications </b> </div> <ul> <li> Basic MS - Word / Excel, Outlook knowledge </li> <li> Good communication skills (written / oral), interpersonal skills & be an effective team player </li> <li> Sound analytical skills </li> <li> Basic understanding of Capital Markets (esp. Securities, Funds, and Forex Markets) </li> </ul> <div> <br> <b> Preferred Qualifications </b> </div> <ul> <li> PowerPoint and xcel working knowledge </li> <li> Experience on accounting & reporting tools - GIM E3, SSRS, Portstat, MoneyMate & VRS </li> <li> Ability to work independently as well as collaborate with cross - functional teams </li> <li> Ability to manage multiple tasks </li> </ul> </div><h4>Job Classification</h4><b>Industry: </b>Financial Services</br><b>Functional Area: </b>Financial Services</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Ameriprise Financial</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/638812/investor-reporting-associate-gurgaon-at-ameriprise/">Apply</a><br />
https://indigojobs.in/job/638812/investor-reporting-associate-gurgaon-at-ameriprise/
[Full Time] Investor Reporting Associate - Gurgaon at AmeripriseFri, 15 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div> <div> <strong> Family Description </strong> Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. <strong> Subfamily Description </strong> Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers. </div> <div> <strong> Impact </strong> Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. <strong> Scope Contribution </strong> Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work. <strong> Innovation </strong> Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments. <strong> Communication </strong> Explains facts, practices, policies, etc to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset. <strong> Knowledge Experience </strong> specialised or broader knowledge of theory and principles within a professional discipline. Typically 3-7 years directly related experience and a graduate equivalent degree. </div> <div> Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident problem resolution : investigates and resolves Major service outages, reports Major service outage Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident problem management tool development feedback. Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience. Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customers organization for individual incidents, problems, changes or risks. Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively. May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, . May monitor the set of CR s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels. </div> </div><h4>Job Classification</h4><b>Industry: </b>Telecom / ISP</br><b>Functional Area: </b>Telecom / ISP</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Nokia</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/636324/fault-management-professional-at-nokia-networks/">Apply</a><br />
https://indigojobs.in/job/636324/fault-management-professional-at-nokia-networks/
[Full Time] Fault Management Professional at Nokia NetworksThu, 14 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div> <div> <strong> Family Description </strong> Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. <strong> Subfamily Description </strong> Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers. </div> <div> <strong> Impact </strong> Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact. <strong> Scope Contribution </strong> Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work. <strong> Innovation </strong> Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations. <strong> Communication </strong> Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset <strong> Knowledge Experience </strong> Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree. </div> <div> Independently works within broad guidelines and uses best practices and knowledge on Controls technical resources for fault/incident problem resolution : investigates and resolves Major service outages, reports Major service outage Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident problem management tool development feedback.. Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems Takes responsibility for planning and executing a complex problem resolution, configuration, or other change request. contributes to the develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities. Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customers organization, on high impact complex incidents or risks. Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer. Develops Methods of Procedures (MoPs) to be followed for performing specific, medium- to high-risk operations activities. May act as leader for an MS functional team, coordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions. May monitor the set of tickets received by the Fault Management team , for complex problemmes , taking corrective action if there is a risk or breach of agreed service levels.. </div> </div><h4>Job Classification</h4><b>Industry: </b>Telecom / ISP</br><b>Functional Area: </b>Telecom / ISP</br><b>Role Category: </b>Operations </br><b>Role: </b>Subject Matter Expert</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Nokia</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/636532/sme-tip-professional-at-nokia-networks/">Apply</a><br />
https://indigojobs.in/job/636532/sme-tip-professional-at-nokia-networks/
[Full Time] SME T&IP Professional at Nokia NetworksThu, 14 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p> </p><p>1. <strong>Operational Oversight:</strong></p><br><ul><li>Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.</li><li>Ensure that all daily tasks and routines are completed efficiently and according to established procedures.</li><li>Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.</li></ul><br><p>2. <strong>Staff Supervision:</strong></p><br><ul><li>Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.</li><li>Assign duties, create work schedules, and monitor staff performance.</li><li>Conduct training sessions and ensure that staff members adhere to company policies and procedures.</li></ul><br><p>3. <strong>Customer Service:</strong></p><br><ul><li>Lead by example in delivering exceptional customer service.</li><li>Address customer inquiries, concerns, and issues in a prompt and courteous manner.</li><li>Monitor customer feedback and ensure a positive cinema experience.</li></ul><br><p>4. <strong>Safety and Security:</strong></p><br><ul><li>Implement and enforce safety and security protocols, including emergency procedures.</li><li>Conduct routine safety inspections and address any safety concerns.</li><li>Ensure compliance with health and safety regulations.</li></ul><br><p>5. <strong>Inventory Management:</strong></p><br><ul><li>Assist in monitoring and managing inventory levels for concessions and supplies.</li><li>Conduct regular inventory counts to minimize waste and losses.</li></ul><br><p>6. <strong>Cash Handling and Reporting:</strong></p><br><ul><li>Handle cash and maintain cash registers with accuracy.</li><li>Prepare daily financial reports, including ticket and concession sales.</li><li>Assist in tracking revenue and expenses to support financial goals.</li></ul><br><p>7. <strong>Facility Maintenance:</strong></p><br><ul><li>Report maintenance and repair needs promptly to the Cinema Manager.</li><li>Ensure that seating, signage, and equipment are in good working order.</li><li>Assist in coordinating facility improvements and upgrades.</li></ul><br><p>8. <strong>Assist in Special Events and Promotions:</strong></p><br><ul><li>Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.</li><li>Assist in implementing strategies to attract and engage customers.</li></ul><br><p>9. <strong>Guest Relations:</strong></p><br><ul><li>Interact with customers and address their needs and feedback.</li><li>Assist in monitoring and responding to online reviews and social media comments.</li></ul><br><p>Qualifications:</p><br><ul><li>Graduation or equivalent; additional education or relevant training is a plus.</li><li>Previous experience in a cinema or entertainment environment is advantageous.</li><li>Strong interpersonal and communication skills.</li><li>Leadership and supervisory experience.</li><li>Cash-handling experience and basic financial acumen.</li><li>Knowledge of safety and security procedures.</li><li>Flexibility to work evenings, weekends, and holidays.</li><li>Attention to detail and ability to multitask in a fast-paced environment.</li></ul><br><br><h4>Job Classification</h4><b>Industry: </b>Film / Music / Entertainment</br><b>Functional Area: </b>Film / Music / Entertainment</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>PVR Cinemas</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/634697/guest-relations-manager-bangalore-rural-at-pvr-cinemas/">Apply</a><br />
https://indigojobs.in/job/634697/guest-relations-manager-bangalore-rural-at-pvr-cinemas/
[Full Time] Guest Relations Manager - Bangalore Rural, at PVR CinemasThu, 14 Mar 2024 11:16:38 +0530<h4>Job Description</h4><p><strong>Role & responsibilities:</strong></p><ul><li>Retail property management, coordinating with key partners like property developers, landlords, project consultants, property brokers</li><li>Coordination with various departments internally to ensure smooth store operations</li><li>Develop and maintain a good relationship with landlords.</li><li>Negotiations on rent</li><li>Maintain the data and work on reports and dashboards</li></ul><br><p><strong>Preferred candidate profile:</strong></p><br><ul><li>Any graduate or MBA fresher</li><li>Should have good communication skills</li><li>Good knowledge of Excel and Microsoft office tools</li><li>Capable of working on reports and dashboards</li><li>Good communication and negotiation skills</li></ul><br><br><h4>Job Classification</h4><b>Industry: </b>Film / Music / Entertainment</br><b>Functional Area: </b>Film / Music / Entertainment</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Freshers</br><h4>Contact Details:</h4><b>Company: </b>Lenskart</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/634693/executive-business-development-at-lenskart/">Apply</a><br />
https://indigojobs.in/job/634693/executive-business-development-at-lenskart/
[Freshers] Executive - Business Development at LenskartThu, 14 Mar 2024 08:41:45 +0530<h4>Job Description</h4><br><ul><li>Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.</li><li>Establishes and maintains effective customer/employee relation.</li><li>Maintains the standards of service as laid in the Brand standards and ensures 100% compliance of the same.</li></ul><h4>Job Classification</h4><b>Industry: </b>Film / Music / Entertainment</br><b>Functional Area: </b>Film / Music / Entertainment</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Mukta A2 Cinemas</br><b>Location(s): </b>Navsari,Gujarat</br><b><br /><br /><a href="https://indigojobs.in/job/634722/team-leader-operations-navsari-mukta-a2-at-mukta-a2-cinemas/">Apply</a><br />
https://indigojobs.in/job/634722/team-leader-operations-navsari-mukta-a2-at-mukta-a2-cinemas/
[Full Time] Team Leader - Operations - Navsari - Mukta A2 at Mukta A2 CinemasThu, 14 Mar 2024 07:41:17 +0530<h4>Job Description</h4><p><strong>Job Summary</strong>: We are seeking skilled report analyst with a moderate background in Excel. The ideal candidate will be responsible for analyzing data, generating reports, and developing dashboards. The successful candidate should have excellent problem-solving skills and be able to work well under pressure to meet deadlines.</p><p><strong>Key Responsibilities</strong>: Analyze and interpret data to generate reports and identify trends. Develop and maintain Excel spreadsheets. Automate manual processes to improve efficiency and reduce errors. Prepare ad-hoc reports and analyses as needed. Bachelor's degree. Any graduation. Moderate proficiency in Excel, including advanced formulas and pivot tables. Ability to work independently and in a team environment. Willingness to work as per client requirements. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills.<strong>Role & responsibilities</strong> </p><br><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Contract</br><h4>Contact Details:</h4><b>Company: </b>Accenture</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/634538/transaction-processing-new-associate-navi-at-accenture/">Apply</a><br />
https://indigojobs.in/job/634538/transaction-processing-new-associate-navi-at-accenture/
[Contract] Transaction Processing New Associate - Navi at AccentureThu, 14 Mar 2024 07:27:18 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><br><ul><li>Ensure Critical Performance Metrics are met consistently</li><li>Prepare and circulate Client / Vendor Decks</li><li>Lead Client / Vendor reviews / calibrations</li><li>Revert to client/vendor queries on routine issues</li><li>Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely</li><li>Manage multiple teams </li><li>Perform audits and quality checks on the Team Leads & Floor Supports</li><li>Provide feedback to the Team Leads & Floor Supports periodically on their performance</li><li>Ensure cross skilling and periodic process re-verification to ensure resource pool</li><li>Perform Training Need Identification for teams</li><li>Perform Bottom Quartile Management</li><li>Ensure directives from Senior Leadership are percolated and acted upon</li><li>Hold periodic meetings, discuss task delegation and review issues</li><li>Conduct team huddles and meetings to discuss Operational updates</li><li>Build team spirit through group sessions, activities, projects</li><li>Focus on Retention of staff through Career mapping & guiding the team members</li><li>Advocate and follow the organizational policies and procedures</li><li>Candidate shall adhere to the information security requirements.</li></ul><br><br><p><strong>Preferred candidate profile</strong> </p><p> 1.Hands on experience in teams of FTE's (Analyst )& Team Lead.</p><p>2.experience in International BPO </p><p>3.Ready to work in US night shift </p><p>4.Graduation from any stream</p><p>5.experience in telecom (Voice OR Chat )</p><br><p><strong>Contact -rupali.devlekar.C@eclerx.com </strong></p><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>eClerx</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/634449/eclerx-is-hiring-for-international-process-at-eclerx/">Apply</a><br />
https://indigojobs.in/job/634449/eclerx-is-hiring-for-international-process-at-eclerx/
[Full Time] eClerx is hiring For international process at eClerxThu, 14 Mar 2024 06:30:55 +0530<h4>Job Description</h4><b><br>Skill required:</b> Order to Cash - Collections Processing<br><b><br>Designation:</b> Order to Cash Operations New Associate<br><b><br>Qualifications:</b>Any Graduation <br><b><br>Years of Experience:</b>0 to 1 years <br><b><br>What would you do?<br></b>Roles and Responsibilities: <li>In this role you are required to solve routine problems, largely through precedent and referral to general guidelines<b>What are we looking for?</b> Candidate with Commerce backgroundCandidate with Microsoft Office trained/experienced <b>Roles and Responsibilities:</b></li><li>In this role you are required to solve routine problems, largely through precedent and referral to general guidelines</li><li>Your primary interaction is within your own team and your direct supervisor</li><li>In this role you will be given detailed instructions on all tasks</li><li>The decisions that you make impact your own work and are closely supervised</li><li>You will be an individual contributor as a part of a team with a predetermined, narrow scope of work</li><li>Please note that this role may require you to work in rotational shifts</li><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Accenture</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/634494/order-to-cash-operations-new-associate-at-accenture/">Apply</a><br />
https://indigojobs.in/job/634494/order-to-cash-operations-new-associate-at-accenture/
[Full Time] Order To Cash Operations New Associate at AccentureThu, 14 Mar 2024 04:31:22 +0530<h4>Job Description</h4><br><ul><li>Understanding and reviewing the way the school and all its department's function. Conducting research on professional and ongoing learning workshops and sharing these opportunities with teachers and other staff</li><li>Attending meetings and scheduling appropriate staff team building sessions</li><li>Keeping track of student attendance, successes and failures and preparing appropriate interventions . Managing school security, caretakers, and other ground staff</li><li>Assisting with the hiring, recruitment, training, and onboarding of new teachers</li><li>Establishing and maintaining good relationships with parents, students, and staff</li><li>Preparing and submitting drafts of proposals, financial reports, and other documents</li></ul><br><h4>Job Classification</h4><b>Industry: </b>Education / Training</br><b>Functional Area: </b>Education / Training</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Vidyalankar Group</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/633977/academics-admin-support-staff-mumbai-all-at-alankar/">Apply</a><br />
https://indigojobs.in/job/633977/academics-admin-support-staff-mumbai-all-at-alankar/
[Full Time] Academics Admin Support Staff - Mumbai (All) at AlankarWed, 13 Mar 2024 15:47:45 +0530<h4>Job Description</h4><p> <strong><u>Position:</u></strong> Manager<strong> - </strong>Operations </p><br><p><strong><u>Job Description</u></strong><br></p><ul><li>The Leader would be responsible for ensuring the operations are carried out as per the required SLAs, interact with the customer and plan completion of the project, and also accountable for all process deliverables of SLAs, KPIs around legal documentation review.</li><li>The Business Leader will be a key member of the team responsible for the execution & management of Operations and providing subject matter expertise and oversight for one or more lines of business for the client.</li><li>The ability to communicate effectively verbally and in writing to support the maintenance of the program and the strategic direction and goals of the firm is critical.</li></ul><br><p><strong><u>Must have experience:</u></strong></p><ul><li>Minimum 1 -2 years of experience as an Operations Manager in a US Healthcare Based process (Having experience in Record Review or Medical Summarization is preferred).</li><li>Should have managed a minimum span of 70-80 FTEs handled as an OM.</li></ul><br><p><strong><u>Academic Qualifications</u></strong></p><br><ul><li> Should be a Doctor</li></ul><br><p><strong><u>Key competencies required</u></strong></p><br><ul><li> Strong analytical skills</li><li> Sound knowledge of Medical terminologies</li><li> Must have excellent command over written and spoken English</li><li> Detailed knowledge of call center operations, practices, and procedures.</li></ul><br><p><strong><u>General</u></strong></p><br><ul><li>This is a full-time position</li><li>Working from home is not encouraged.</li><li>Rotational Day Shift</li></ul><br><p>If interested please apply or share your resume at dushak.mahobia@aminfoweb.com</p><br><p>Website - https://www.aminfoweb.in/ </p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>AM Infoweb</br><b>Location(s): </b>Pune</br><b><br /><br /><a href="https://indigojobs.in/job/641546/operations-manager-medical-summarization-us-at-am-infoweb/">Apply</a><br />
https://indigojobs.in/job/641546/operations-manager-medical-summarization-us-at-am-infoweb/
[Full Time] Operations Manager - Medical Summarization (US) at AM InfowebWed, 13 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div> <ul> <li> <span> We are looking for an Operations Specialist to manage all aspects of our companys daily operations. </span> </li> <li> <span> The Operations Specialists responsibilities include optimizing processes, overseeing the operations team, and liaising with external stakeholders. </span> </li> <li> <span> To be successful as an Operations Specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. </span> </li> <li> <span> Ultimately, a top-notch Operations Specialist should have excellent organizational, people management, and problem-solving skills. </span> </li> </ul> <div> <br> </div> <div> <span> <span> Business Operations Specialist Job Responsibilities: </span> </span> </div> <div> <br> </div> <ul> <li> <span> Analyzes how information is recorded and how the process can be improved. </span> </li> <li> <span> Analyzes client needs and determines how operations can be altered to improve service to customers and better meet their needs. </span> </li> <li> <span> Evaluates all company operations to make sure they are compliant with safety standards and other rules and regulations of the industry. </span> </li> <li> <span> Audits legal documents that can impact the company. </span> </li> <li> <span> Generates recurring income. </span> </li> <li> <span> Works to increase the value of a business. </span> </li> <li> <span> Manages quality, costs and the efficiency of the organization. </span> </li> <li> <span> Re-engineers processes to improve efficiency. </span> </li> <li> <span> Promotes a smooth delivery system for products and services going to clients. </span> </li> <li> <span> Oversees quality control. </span> </li> <li> <span> Manages the supply chain. </span> </li> <li> <span> Works to deliver excellent products and services at the lowest cost possible. </span> </li> <li> <span> Recommends process improvements for every day operating procedures. </span> </li> <li> <span> Provides support for the Director of Operations. </span> </li> <li> <span> Provides logistics support for training sessions and business conferences. </span> </li> <li> <span> Processes purchase orders. </span> </li> <li> <span> Ensures that corporate accounting policies and procedures are kept. </span> </li> <li> <span> Assists with financial reporting. </span> </li> <li> <span> Tracks expenditures to ensure the company does not go over budget. </span> </li> <li> <span> Assists with office administration duties. </span> </li> <li> <span> Trains business operations staff. </span> </li> <li> <span> Conducts operational research. </span> </li> <li> <span> Solves complex problems relating to the operation of the business. </span> </li> <li> <span> Stays up-to-date on software that is commonly used in the industry. </span> </li> <li> <span> Overseeing the operations team and assigning tasks. </span> </li> <li> <span> Training new employees and ensuring that health and safety regulations are followed. </span> </li> <li> <span> Interacting with customers and suppliers, answering questions, and resolving issues. </span> </li> <li> <span> Tracking and reporting on operational performance. </span> </li> <li> <span> Maintaining policy and procedure documents. </span> </li> </ul> <div> <br> </div> <div> <span> <span> Business Operations Specialist Qualifications/Skills: </span> </span> </div> <div> <br> </div> <ul> <li> <span> 2+ years of experience as an Operations Specialist or in a similar role. </span> </li> <li> <span> Bachelor s degree in Finance, Accounting, Operational Management, Business or related field. </span> </li> <li> <span> Master s degree in Business Administration. </span> </li> <li> <span> Project management and leadership experience. </span> </li> <li> <span> Ability to analyze and improve operational processes. </span> </li> <li> <span> Strong people management and organizational skills. </span> </li> <li> <span> Excellent communication skills, both written and verbal. </span> </li> <li> <span> Strong problem-solving and time management skills. </span> </li> <li> <span> Detail-oriented. </span> </li> </ul> </div><h4>Job Classification</h4><b>Industry: </b>Software Product</br><b>Functional Area: </b>Software Product</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Aot Technologies</br><b>Location(s): </b>Thiruvananthapuram</br><b><br /><br /><a href="https://indigojobs.in/job/640823/business-operations-specialist-trivandrum-at-aot-technologies/">Apply</a><br />
https://indigojobs.in/job/640823/business-operations-specialist-trivandrum-at-aot-technologies/
[Full Time] Business Operations Specialist - Trivandrum at Aot TechnologiesWed, 13 Mar 2024 12:00:00 +0530<h4>Job Description</h4><ul><li> Consultant proposals, contracts, WO & Payment plans</li><li> Identification of other projects/prospects</li><li> Initial coordination between corncerned internal dept & external dept</li><li> Understanding and involve in the initial dealings and inform and take actions for smoother operations and deal transactions</li><li>Provide exemplary client service throughout project lifecycles.</li><li>Address client concerns and inquiries promptly and effectively.</li><li>Manage client expectations and foster long-term relationships.</li><li>Ensure legal compliance in all aspects of project execution.</li><li>Stay updated on relevant laws, regulations, and industry standards.</li><li>Coordinate with legal department for legal matters and compliance issues.</li><li>Handle VIP clients with utmost professionalism and discretion.</li><li>Engage in perception-building activities to enhance company reputation.</li><li>Represent the company in a positive and favorable light.</li><li> Manage emergency procurement processes efficiently. </li><li> Emergency work to be attended</li><li> Construction expediting </li><li> Legal matters fast tracking</li><li> Support marketing related activites </li><li> Coordination with management on important work/ aspect or yet to be released information</li><li> Act as a management representative for designated projects or tasks. </li></ul><br><p><strong>Required skills</strong></p><ul><li>Proven experience in proposal development, contract management, and client servicing.</li><li>Strong understanding of legal and compliance requirements in the relevant industry.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure to meet deadlines.</li><li>Proficiency in project management tools and software.</li><li>Familiarity with marketing principles and strategies is a plus.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li></ul><h4>Job Classification</h4><b>Industry: </b>Real Estate</br><b>Functional Area: </b>Real Estate</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>CRC Group</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/637152/programme-manager-noida-crc-group-8-to-at-crc-group/">Apply</a><br />
https://indigojobs.in/job/637152/programme-manager-noida-crc-group-8-to-at-crc-group/
[Full Time] Programme Manager - Noida - CRC Group - 8 to at CRC GroupTue, 12 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> The employee is predominantly required to work on Customer provided Data in MS Excel and on Customer's live web portal. <br><br> Manually create flight schedules Create bill of materials<br> Audit flight tickets prior to cycle change assuring accuracy of menus and billing codes<br> Research billing discrepancies; assist with resolution due to price, quantity and service discrepancies and Escalate to Account Services Group to get immediate solution.<br> Assists in the setup and configuration of schedules and catering rules in the billing system and extracts this information from various units.<br> Collects and processes sales order data from an assigned set of units.<br> Assists in the bill of materials data.<br> Assist in Meal Tagging Review<br> Assists in the electronic invoicing <br> Assists in gathering data for menus and specifications.<br> Assists in reporting metric data.<br> Runs assigned system processes.<br> Resolves any reported issues in a timely manner.</p><br><br><p><strong>Preferred candidate profile</strong> </p><br><br><p><strong>Perks and benefits</strong> </p><br><br><h4>Job Classification</h4><b>Industry: </b>Emerging Technologies</br><b>Functional Area: </b>Emerging Technologies</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Datamatics</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/647350/urgently-required-tl-for-back-end-operations-at-datamatics/">Apply</a><br />
https://indigojobs.in/job/647350/urgently-required-tl-for-back-end-operations-at-datamatics/
[Full Time] Urgently required TL For Back end Operations at DatamaticsTue, 12 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Position: Assistant Manager Operation (International Voice Process BPO/KPO)</strong></p><p><strong>Qualification: Graduate</strong></p><p><strong>Experiences: Over all 6 to 8 years of experiences and 2 years of AM on paper ((International Voice Process BPO/KPO)</strong></p><p><strong>Salary: 9 Lpa (Depending upon the interview round)</strong></p><p><strong>Location: Navi Mumbai</strong></p><br><p><strong>Job Description </strong></p><p>- Manage and drive performance of multiple teams operation on the floor</p><p>- Ensuring availability of staff is maintained as per the WFM guidelines across all allocated processes</p><p>- Drive the key client metrics and SLAs within the teams and ensure these are met on a daily basis</p><p>- Manage attrition and shrinkages across assigned teams</p><p>- Key focus on providing superior customer experience by ensuring all customer and client escalations are addressed as per defined TAT and outlined processes</p><p>- Develop and implement Early Warning System for all key process metrics and implement solutions for mitigation of all risks identified</p><p>- Highlight key areas of concern to the leadership team for support with in desired time frames</p><p>- Manage the staffing level requirement for the process through recruitment and cross skilling of resources as and when the opportunity arises</p><p>- Attending all operational and quality meetings as per client schedule</p><p>- Active participation in weekly, fortnightly and monthly performance reviews</p><p>- Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor</p><p>- Mentor and assist new hires to develop the skillsets required for career progression</p><p>- Report deviations immediately to the leadership and respective departments and act accordingly</p><p>- Proactively inform manager on challenges faced</p><p>- Maintain knowledge repository for the process and ensure the process document is updated as and when the changes in process steps are confirmed</p><p><strong>Operational Skill Requirement</strong></p><p>- Should be able to demonstrate command on domain and provide timely resolution to issues</p><p>- Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework</p><p>- Sound understanding of the key metrics involved in the customer service domain and exhibit analytic skills to generate data around the key business drivers for decision making</p><p>- Ability to Handle Escalations with knowledge on sales and retention.</p><p>- Generate MIS and provide analysis and insight to business</p><p><strong>Technical Competencies: (Job related)</strong></p><p>- High proficiency in using computers</p><p>- Basic knowledge Operating System like Windows</p><p>- Basic knowledge on Mobiles and available platforms in the market</p><p>- Basic knowledge about browsers (MS Internet Explorer and equivalent)</p><p>- Sound knowledge of excel and email communication</p><p>- Expertise in knowledge base, CRM, and other applications</p><p><strong>Process Knowledge</strong></p><p>- Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements, etc.</p><p>- Different types of customers and their respective service eligibilities</p><p>- Generate MIS and provide analysis and insight to business</p><p><strong>Product Knowledge</strong></p><p>- Product entitlements</p><p>- Ability to resolve: Sales ad Refund Inquiry, McAfee product features, basic installation/uninstallation procedures, customer account related information etc</p><p>- Product specific work flows including support scopes</p><p><strong>Soft Skills: (Job related)</strong></p><p>- Strong oral and written English communication skills (required to interact with internal / external clients)</p><p>- Ability to lead, motivate and drive performance across the floor</p><br><p><strong>Interested candidate can apply email id : raksham2@hexaware.com</strong></p><br><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hexaware Technologies</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/635902/assistant-manager-operation-international-at-hexaware-technologies/">Apply</a><br />
https://indigojobs.in/job/635902/assistant-manager-operation-international-at-hexaware-technologies/
[Full Time] Assistant Manager Operation (International) at Hexaware TechnologiesSat, 09 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Position: Assistant Manager Operations (BPO Mandatory-Inbound Customer Services)</strong></p><p><strong>Location: Navi Mumbai</strong></p><p><strong>Salary: 6.5Lpa to 7.5Lpa (Depending upon the round of interview)</strong></p><p><strong>Experiences: Overall 7+ years of experiences and as Assistant Manager operation in bpo/kpo at least 2 + years of experiences on paper.</strong></p><p><strong>Qualification: Graduation</strong></p><br><br><p> Experience - Minimum 24-36 months experience in Sr.TL / DM / AM role from Customer Service / Sales Domain. </p><br><p>Job Description - Manage and drive performance of multiple teams operation on the floor - Ensuring availability of staff is maintained as per the WFM guidelines across all allocated processes - Drive the key client metrics and SLAs within the teams and ensure these are met on a daily basis - Manage attrition and shrinkages across assigned teams - Key focus on providing superior customer experience by ensuring all customer and client escalations are addressed as per defined TAT and outlined processes - Develop and implement Early Warning System for all key process metrics and implement solutions for mitigation of all risks identified - Highlight key areas of concern to the leadership team for support with in desired time frames - Manage the staffing level requirement for the process through recruitment and cross skilling of resources as and when the opportunity arises - Attending all operational and quality meetings as per client schedule - Active participation in weekly, fortnightly and monthly performance reviews - Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor - Mentor and assist new hires to develop the skillsets required for career progression - Report deviations immediately to the leadership and respective departments and act accordingly - Proactively inform manager on challenges faced - Maintain knowledge repository for the process and ensure the process document is updated as and when the changes in process steps are confirmed </p><br><p>Operational Skill Requirement - Should be able to demonstrate command on domain and provide timely resolution to issues - Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework - Sound understanding of the key metrics involved in the customer service domain and exhibit analytic skills to generate data around the key business drivers for decision making - Ability to Handle Escalations with knowledge on sales and retention. - Generate MIS and provide analysis and insight to business </p><br><br><p><strong>Interested candidate can apply on raksham2@hexaware.com</strong></p><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hexaware Technologies</br><b>Location(s): </b>Multi-City, India</br><b><br /><br /><a href="https://indigojobs.in/job/642525/assistant-operations-manager-domestic-process-at-hexaware-technologies/">Apply</a><br />
https://indigojobs.in/job/642525/assistant-operations-manager-domestic-process-at-hexaware-technologies/
[Full Time] Assistant Operations Manager- Domestic Process at Hexaware TechnologiesSat, 09 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div> <p> We are seeking a professional who can support our Personal Trust Services team and will be primarily responsible for assisting the Trust Administration, Investment and New Business teams in reconciliation, regulatory reviews, sub-committee and other reporting activities, payment processing, account set-up, account termination, generating trust letters, updating client system of record, research/ follow-up and other duties assigned. This person should have excellent communication skills and a great sense of ownership and client focused attitude to ensure timely completion of work with excellent quality. </p> <p> <b> Key Responsibilities </b> - Support Trust Administration, Investment and New Business teams in reconciliation, regulatory reviews, reporting, forms, letters, record-keeping, research/follow-up, etc. <br> - Understand the business in detail and keep upgrading the skill sets as per business need <br> - Gain in-depth working knowledge of business tools/systems <br> - Coordinate with colleagues/ leaders/ business partners to ensure timely completion of work <br> - Meeting productivity, quality and SLA targets on an ongoing basis <br> - Ensure process adherence and other requirements on an ongoing basis <br> - Value addition and identifying efficiency opportunities <br> - Support other business areas depending on need/ available capacity, etc. <b> Required Qualifications </b> <br> - Bachelors degree with strong academic background <br> - 1-2 years of related experience (US Banking/ Trust Operations) <br> - Proficient in MS Office <br> - Strong understanding of banking business structure, work flows, etc. <br> - Excellent verbal & written communication skills <b> Preferred Qualifications </b> </p> <p> - High level of attention to detail and ability to identify gaps/ efficiency opportunities <br> - Ability to work independently & manage multiple tasks <br> - Thinking ability to add more value to the existing processes <br> - Attitude to go above and beyond to help the business partners and meet/exceed expectations </p> </div><h4>Job Classification</h4><b>Industry: </b>Financial Services</br><b>Functional Area: </b>Financial Services</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Ameriprise Financial</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/638856/trust-operations-professional-noida-at-ameriprise/">Apply</a><br />
https://indigojobs.in/job/638856/trust-operations-professional-noida-at-ameriprise/
[Full Time] Trust Operations Professional - Noida at AmeripriseThu, 07 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</p><br><p><strong>Role and Key Responsibilities:</strong></p><ul><li> Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.</li><li> Ensures program has proficient training, staff development and effective employee relation/recognition programs.</li><li> Selecting, training, developing and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements.</li><li> Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards. </li><li> Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</li><li> Ensure that the operations is in compliance with active contracts.</li><li> Oversee client relationships; facilitate open communication, understand client perspectives/expectations and monitor client satisfaction</li><li> Partnering with Business Development to leverage and expand new business from client(s)</li><li> Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support</li><li> Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</li><li> Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</li><li> Maintain relationships with strategic vendors to facilitate open communication, understand changing technologies and stay abreast of industry trends</li><li> Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events and related activities.</li><li> Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.</li></ul><br><p><strong>Key skills & knowledge:</strong></p><br><ul><li>Associate degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred</li><li> Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals</li><li> Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback </li><li> Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs</li><li> Work well under pressure and follow through on items to completion while maintaining professional demeanor</li><li> Excellent oral and written communication skills Ability to effectively present information to internal and external associates</li><li> Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</li><li> Demonstrated ability to mentor, coach and provide direction to team members</li><li> Demonstrated ability to take initiative and ownership with focus on continuous improvement </li><li> Demonstrated ability to foster customer service disposition and sense of professionalism for self and team</li><li> Willingness to work in a flexible schedule</li></ul><br><p><strong>Education Graduation</strong></p><br><p><strong>Disclaimer</strong>: -</p><p>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</p><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Concentrix</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/634618/operations-manager-bengaluru-bangalore-at-concentrix/">Apply</a><br />
https://indigojobs.in/job/634618/operations-manager-bengaluru-bangalore-at-concentrix/
[Full Time] Operations Manager - Bengaluru/Bangalore at ConcentrixWed, 06 Mar 2024 12:00:00 +0530<h4>Job Description</h4><strong>Job Requirements </strong><br><p>Job Title: Operations Manager - Test Job 4</p><p>Job Type: Full Time</p><br><p>We are currently seeking a dedicated and experienced Operations Manager for our team. As the Operations Manager, you will be responsible for overseeing and coordinating all operational activities within the organization. This includes managing day-to-day operations, implementing strategies to improve efficiency, and ensuring that all processes run smoothly.</p><br><p>Key Responsibilities:</p><p>- Develop and implement operational policies and procedures</p><p>- Monitor and analyze operational performance</p><p>- Identify areas for improvement and implement solutions</p><p>- Manage and lead a team of operations staff</p><p>- Ensure compliance with regulatory standards</p><p>- Collaborate with other departments to streamline processes</p><br><p>Qualifications:</p><p>- Bachelor's degree in Business Administration or related field</p><p>- Proven experience in operations management</p><p>- Strong leadership and communication skills</p><p>- Excellent problem-solving abilities</p><p>- Ability to work in a fast-paced environment</p><br><p>If you are a results-driven individual with a passion for operations management, we would love to hear from you. Apply now to join our team as the Operations Manager for Test Job 4.</p><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>REA Group India</br><b>Location(s): </b>Dongargaon</br><b><br /><br /><a href="https://indigojobs.in/job/634726/test-job-4-dongargaon-rea-group-india-5-at-rea-group-india/">Apply</a><br />
https://indigojobs.in/job/634726/test-job-4-dongargaon-rea-group-india-5-at-rea-group-india/
[Full Time] Test Job 4 - Dongargaon - REA Group India - 5 at REA Group IndiaWed, 06 Mar 2024 12:00:00 +0530<h4>Job Description</h4> <p> <b> </b> </p> <ul> <li> Overall responsibility for the day-to-day operations of managing Cloud Services including deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services. <br> ITIL and ITSM process understanding to drive teams and improvements. </li> <li> Overall responsibility for the day-to-day operations of managing Cloud Services including deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services. </li> <li> Ensures timely liaison with vendors regarding problems, fixes, and required enhancements. <br> Drive technical innovation and efficiency in infrastructure operations via automation and orchestration. </li> <li> Create and maintain automated monitoring and reporting of cloud infrastructure health, performance and cost control. </li> <li> Manage the monitoring, updating, optimization, redundancy, stability of cloud systems </li> <li> Oversees and directs the timely evaluation, qualification, and implementation of new services, tools and related appliances as it pertains to the Cloud environment. <br> Responsible for performance management, service and client experience coaching, training and development of employees </li> <li> Ensures the team is up to date on product functionality, tools, industry trends and best practices. </li> <li> Evaluate the performance of the department processes, report Key Performance Indicators, get customer feedback, keep abreast of the best practices, recommend adjustments, and implement changes. </li> </ul> <strong> What you'll bring </strong> Proven expertise in your area by virtue of which you can contribute to growth of practice. Subject matter expert who can increase the competency in said technology and act as mentor to other team members. Be at the forefront of the exiting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal as well as external customers. <div> <div> <div> <div> </div> </div> </div> </div><h4>Job Classification</h4><b>Industry: </b>Consumer Electronics & Appliances</br><b>Functional Area: </b>Consumer Electronics & Appliances</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Hitachi</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/634617/operations-lead-hyderabad-secunderabad-at-hitachi/">Apply</a><br />
https://indigojobs.in/job/634617/operations-lead-hyderabad-secunderabad-at-hitachi/
[Full Time] Operations Lead - Hyderabad / Secunderabad at HitachiSat, 02 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Hi Candidate,</strong></p><br><p><strong>eClerx is Hiring for Senior Process Manager role.</strong></p><br><p><strong>Requirement :</strong></p><br><ul><li>10+ years of experience in International BPO - Customer Service</li><li>CHAT experience is preferred</li><li>Excellent Communication Skill</li><li>Flexible with 24*7 (US Shift)</li><li> He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.</li></ul><br><p><strong> Roles and Responsibilities </strong></p><br><ul><li>Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades</li><li>Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures</li><li>Prepares performance reports by collecting, analysing, and summarizing data and trends</li><li>Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.</li><li>Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.</li><li>Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>Ensure Critical Performance Metrics are met consistently</li><li>Lead client/vendor reviews/calibrations</li><li>Revert to client/vendor queries on routine issues</li><li>Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely</li><li>Manage multiple teams </li><li>Perform audits and quality checks on Team Leads & Floor Supports</li><li>Provide feedback to the Team Leads & Floor Supports periodically on their performance</li><li>Ensure cross skilling and periodic process re-verification to ensure resource pool</li><li>Perform Training Need Identification for teams</li><li>Perform Bottom Quartile Management </li><li>Ensure directives from senior leadership are percolated and acted upon</li><li>Hold periodic meetings, discuss task delegation and review issues</li><li>Conduct team huddles and meetings to discuss operational updates</li><li>Build team spirit through group sessions, activities, and projects</li><li>Focus on retention of staff through career mapping & guiding team members</li><li>Advocate and follow organizational policies and procedures</li><li>Adhere to the information security requirements</li><li>Ensure all client deliverables met within timelines</li><li>Ensure productivity/quality enhancement and process meet all metrics</li><li>Remediation of any major incident</li><li>Manage client MBR/QBR deck, client calls and reviews</li><li></li></ul><p><strong>Minimum Qualifications</strong></p><p>Overall experience of 10+ years and should be a graduate or post graduate in any specialization</p><p><strong>Preferred Qualifications</strong></p><p>- Graduation in Computer Science, Computer Applications or related subjects</p><br><p>Interested Candidate kindly share your resume on <strong><em>sushmita.gaikwad01@eclerx.com</em></strong></p><p> </p><p>Thanks & Regards,</p><p><strong>Sushmita Gaikwad</strong><br> Associate Process Manager HR Recruitment<br> <strong>eClerx Service Limited</strong></p><p><strong>Contact No - 8788786610 </strong></p><br><br><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>eClerx</br><b>Location(s): </b>Pune</br><b><br /><br /><a href="https://indigojobs.in/job/634521/senior-process-manager-operation-chat-at-eclerx/">Apply</a><br />
https://indigojobs.in/job/634521/senior-process-manager-operation-chat-at-eclerx/
[Full Time] Senior Process Manager (Operation - CHAT) at eClerxFri, 01 Mar 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>The</strong> <strong>Team:</strong><br>Operations provides operational day-to-day customer support for all services supported within the suite of products. They are also responsible for the new client setup and new process adherence for the external buy Side and Dealer communities. They work closely with Product Management, Client Account management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.<br><strong>Job</strong> <strong>Description:</strong><br> We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support and apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high quality manner for all services supported within Osttras suite of products. <br>Client Onboarding team assist client with new client Onboarding, Product Demo, KYC requirements and UAT testing prior to go Live in Production environment. Client Services team is responsible to assist existing Osttra clients with daily queries pertaining to Production environment. The application support team works closely with a highly competent operations team and the core project teams to resolve client issues whilst continually improving<br>our platforms. Teams continuously collaborate to investigate, resolve and improve the efficiency of our platforms.<br><strong>Duties</strong> <strong>&</strong> <strong>Accountabilities</strong><br> Techno-functional role- As part of platform/ system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.<br> Providing technical support to both internal and external clients across our full suite of OTC Derivative products.<br> High level of direct client interaction. Client queries handled via emails and phone hotline.<br> Participate in internal testing of applications, prior to any change going live in production.<br> Work closely with internal teams such as Development team, Application Support, Product,<br> Business Analysts for system enhancements. This includes providing technical advisory to the support teams.<br> Liaison with change/release management teams to ensure readiness for new platform releases.<br> Perform testing and provide troubleshooting for the client to configure the product as per the<br> requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.<br> Liaise with participants for rolling out Osttra product which will enable them to trade and settle<br>derivatives electronically eliminating the need of paper transactions for majority of the trades.<br> Monitor client query queues, diagnose, and resolve any resulting exceptions or errors and work with internal groups to provide resolution.<br> Respond to client requests by providing detailed analysis and feedback.<br> Participate in internal / external training needs. Educate clients on upcoming changes.<br> Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.<br><strong>Business</strong> <strong>competencies</strong><br> Education and experience - University graduate preferred.<br> Commercial awareness- Ability to work in fast paced environment with client orientation.<br> Understanding of Financial Capital Market and OTC Derivatives is a plus.<br> Management requirements -Not applicable<br><strong>Personal</strong> <strong>competencies</strong><br> Personal impact - Very strong customer service and problem-solving skills.<br> Focused on Operational Control and Data Security.<br> Flexible and able to adapt to change.<br> Able to work independently with minimal supervision.<br> Communication- Excellent interpersonal, written and verbal communication skills.<br> Teamwork- Customer service and satisfaction are key priorities for the firm.<br> Candidates must be aware of the impact of their actions on internal and external clients.<br> Flexible working in rotational shifts / time zone</p><p><strong>Exp</strong>.- 5-15yrs</p><h4>Job Classification</h4><b>Industry: </b>Banking</br><b>Functional Area: </b>Banking</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>S&P Global Market</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/634712/operations-professional-gurgaon-sp-at-sp-global/">Apply</a><br />
https://indigojobs.in/job/634712/operations-professional-gurgaon-sp-at-sp-global/
[Full Time] Operations Professional - Gurgaon - S&P at S&P GlobalFri, 01 Mar 2024 12:00:00 +0530<h4>Job Description</h4><div> <p> <span> <span> Operational Excellence with seamless, cost effective and efficient lean operations aligned to customer needs and organization strategy by synergizing services of the partners with quality. </span> </span> </p> <ul> <li> <span> <span> Operational Excellence with strong interlock with Service Providers (SPs) as OPT, Westcon, Octopian, OEM and Internal stakeholders </span> </span> </li> <li> <span> <span> Ensure KPIs, SLAs met, SC Spend within budget, Customer deliverables are maintained by services providers </span> </span> </li> <li> <span> <span> Translate customer needs in operational requirement for effective execution by SPs and / or OEMs </span> </span> </li> <li> <span> <span> Govern quality of services by services providers is as per standards with robust mechanism </span> </span> </li> <li> <span> <span> Drive Transformation & CI projects for cost reductions, optimization and state of the art lean operations </span> </span> </li> <li> <span> <span> Evolution & Change management - transition of transformation projects into operational environment </span> </span> </li> <li> <span> <span> SME for Organization wide or functional transformation projects including digital and data </span> </span> </li> <li> <span> <span> Align vendors processes and execution policies to the OBS organizational strategies </span> </span> </li> <li> <span> <span> Escalation and Exception Management with OPT and Internal Stakeholders </span> </span> </li> <li> <span> <span> Identification and execution of Repair and reuse opportunities contributing to circular economy and green act </span> </span> </li> <li> <span> <span> Anticipate the changes, skills enhancement needs for the team and drive such programs </span> </span> </li> <li> <span> <span> Stakeholder collaboration and alignment, Team leadership, development & evolution </span> </span> </li> <li> <span> <span> Ensure Supply Chain Data quality & Business Analytics driven culture </span> </span> </li> </ul> <br> about you <ul> <li> <span> <span> Customer Satisfaction </span> </span> </li> <li> <span> <span> Spend Control, Cost Reduction & Avoidance </span> </span> </li> <li> <span> <span> Lean Operations </span> </span> </li> <li> <span> <span> Transformation & Continuous Improvements Initiatives </span> </span> </li> <li> <span> <span> SC Risk Management </span> </span> </li> <li> <span> <span> Lean Methodologies </span> </span> </li> <li> <span> <span> Governance through Data Analytics </span> </span> </li> <li> <span> <span> Customer Orientation </span> </span> </li> </ul> </div><h4>Job Classification</h4><b>Industry: </b>IT Services & Consulting</br><b>Functional Area: </b>IT Services & Consulting</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Orange Business</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/645958/operations-manager-supply-chain-operations-at-orange-business/">Apply</a><br />
https://indigojobs.in/job/645958/operations-manager-supply-chain-operations-at-orange-business/
[Full Time] Operations Manager - Supply Chain Operations at Orange BusinessWed, 28 Feb 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Engineer (Operations)</strong></p><p>Job description</p><ul><li>Knowledge of the Indian Power Market including conventional, renewable, and other power sources.</li><li>Knowledge of power trading through various long/medium/short-term contracts.</li><li>Knowledge of various regulations and procedures pertaining to scheduling of power with good knowledge of energy accounting.</li><li>Should work in close coordination with the team to manage the daily power activities of DISCOM. </li><li>Involvement in DAM/GDAM bidding</li><li>Coordination with Power Exchange/Internal/External stakeholders for bidding & commercial related activities.</li><li>Skilled in DAM/GDAM/TAM/GTAM/RTM/ESCERTS/REC/LDC of IEX/PXIL/HPX Products.</li></ul><br><br><p><strong>Preferred candidate profile</strong> </p><p>Power Trade Operations</p><br><br><br><br><h4>Job Classification</h4><b>Industry: </b>Power</br><b>Functional Area: </b>Power</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Contract</br><h4>Contact Details:</h4><b>Company: </b>PTC India</br><b>Location(s): </b>Delhi, NCR</br><b><br /><br /><a href="https://indigojobs.in/job/640703/engineer-operation-delhi-ncr-ptc-india-at-ptc-india/">Apply</a><br />
https://indigojobs.in/job/640703/engineer-operation-delhi-ncr-ptc-india-at-ptc-india/
[Contract] Engineer (operation) - Delhi/ncr - Ptc India at PTC IndiaWed, 28 Feb 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>*** ONLY MALE CANDIDATES PREFERRED ***</strong></p><br><br><p><strong>Role & responsibilities</strong> </p><p><strong>1.</strong> <strong>Shift Scheduling:</strong></p><ul><li>Assist in the creation and management of healthcare staff schedules, ensuring proper coverage for various shifts.</li><li>Input and update shift information accurately in the company's portal.</li></ul><br><p><strong>2.</strong> <strong>Understanding Staffing Needs:</strong></p><ul><li>Collaborate with healthcare managers and supervisors to understand staffing needs and requirements.</li><li>Adjust schedules based on fluctuations in patient volume and acuity.</li></ul><br><p><strong>3.</strong> <strong>Communication:</strong></p><ul><li>Communicate effectively with healthcare professionals to confirm availability and preferences for shifts.</li><li>Notify staff of their assigned shifts and any changes in a timely manner.</li></ul><br><p><strong>4.</strong> <strong>Portal Management:</strong></p><ul><li>Proficiently use the company's scheduling portal or software to input, edit, and manage shift information.</li><li>Troubleshoot any technical issues related to the scheduling portal.</li></ul><br><p><strong>5.</strong> <strong>Documentation and Record Keeping:</strong></p><ul><li>Maintain accurate and up-to-date records of scheduled shifts.</li><li>Track staff attendance and ensure that timesheets are accurately recorded.</li></ul><br><p><strong>6.</strong> <strong>Emergency Shift Changes:</strong></p><ul><li>Assist in managing emergency situations by coordinating rapid shift changes or replacements when necessary.</li><li>Collaborate with on-call staff to fill unexpected gaps in the schedule.</li></ul><br><p><strong>7.</strong> <strong>Training and Development:</strong></p><ul><li>Participate in training programs to understand healthcare scheduling best practices.</li><li>Stay informed about relevant updates in healthcare regulations affecting scheduling.</li><li> Monitor the quality of the scheduling process and address any discrepancies or issues promptly.</li><li>Contribute to continuous improvement initiatives in the scheduling department. </li></ul><br><p> </p><p><strong>8.</strong> <strong>Maintaining Confidentiality:</strong></p><ul><li>Handle sensitive information with discretion and maintain confidentiality regarding healthcare professionals' personal and scheduling information.</li></ul><br><p><strong>Preferred candidate profile:</strong></p><br><p><strong>Good Communication skills</strong></p><p><strong>Any graduation is accepted</strong></p><p><strong>Basic knowledge on Microsoft excel </strong></p><br><p><strong>Regards,</strong></p><p><strong>Uday</strong></p><p><strong>9483967676</strong></p><br><br><h4>Job Classification</h4><b>Industry: </b>Medical Services / Hospital</br><b>Functional Area: </b>Medical Services / Hospital</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Internship</br><h4>Contact Details:</h4><b>Company: </b>Elios Recruitment</br><b>Location(s): </b>Bengaluru</br><b><br /><br /><a href="https://indigojobs.in/job/641637/trainee-booking-consultant-at-elios-recruitment/">Apply</a><br />
https://indigojobs.in/job/641637/trainee-booking-consultant-at-elios-recruitment/
[Internship] Trainee Booking Consultant at Elios RecruitmentWed, 28 Feb 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Role/ Job Title:</strong> Associate Operations Manager-Hub Operations</p><br><p><strong>Function/ Department:</strong> Retail Asset Hub Operations</p><br><p><strong>Job Purpose:</strong></p><br><p>An associate operations manager will be mapped to one product or POD and will look after the end-to-end login and disbursal activities of their respective POD. In addition to this, the candidate will have to interact with respective vendor stakeholders for effective resource planning.</p><br><p><strong>Roles & Responsibilities:</strong></p><br><ul><li>Candidate will be mapped to one product or POD for login and disbursal activities of their respective POD.</li><li>Key area of operations being loan disbursal, candidate would be required to learn and deliver process around disbursals for multiple products.</li><li>Ensure high productivity of the hub executives for respective POD.</li><li>Maintaining POD cadence for their respective product.</li></ul><br><p><strong>Education Qualification:</strong></p><p>Graduation: Any Graduate</p><br><p><strong>Experience:</strong> 0 to 2 years relevant experience.</p><h4>Job Classification</h4><b>Industry: </b>Banking</br><b>Functional Area: </b>Banking</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations Manager</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Idfc First Bank</br><b>Location(s): </b>Mumbai</br><b><br /><br /><a href="https://indigojobs.in/job/634744/associate-manager-hub-operations-mumbai-at-idfc-first-bank/">Apply</a><br />
https://indigojobs.in/job/634744/associate-manager-hub-operations-mumbai-at-idfc-first-bank/
[Full Time] Associate Manager - Hub Operations - Mumbai at Idfc First BankMon, 26 Feb 2024 12:00:00 +0530<h4>Job Description</h4>India Medtronic Pvt. Ltd is looking for MDR Vigilance Specialist I to join our dynamic team and embark on a rewarding career journey <div> <p> <b> <span> </span> </b> </p> <p> <b> <span> </span> </b> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Evaluates incoming complaint information and maintains the record in the electronic database. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Determines Reportability of complaints to Government Agencies. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Identify and document appropriate complaint categories to assure trend accuracy within the complaint database. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Writes investigation summaries based on technical product analysis information provided; </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Ensures record documentation is maintained in a constant state of audit readiness per internal policies. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Liaison with groups who perform additional investigation and who prepare written record of investigation. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Interact with Technical Service, Manufacturing, RD, and Quality Assurance, as needed, during the course of complaint processing. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Reviews and interprets risk management documentation as it applies to the complaint event. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Interacts with multiple departments within Medtronic - MITG, such as Technical Services, Failure Investigation, R D, Manufacturing and Engineering. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Interacts with groups external to Medtronic - MITG, such as customers, vendors, health care professional </span> </p> <p> <b> <span> </span> </b> </p> <p> <b> <span> Minimum Qualifications </span> </b> </p> <p> <b> <span> </span> </b> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Bachelor degree; Engineering or Science degrees preferred (e.g. SW,EE, ME, Biomedical Engineering) </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> 1 to 3 years quality assurance or regulatory experience in medical or pharmaceutical industry. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Computer literate with skills in Word, Excel, Access, PowerPoint and database trending analysis </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Strong typing skills and ability to write business documents with minimal supervision. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Strong verbal and written communication skills and ability to work in a team oriented environment </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Ability to multitask. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Ability to understand the functionality / intended use of complex medical devices. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Minimum travel may be required </span> </p> <p> <b> <span> </span> </b> </p> <p> <b> <span> Nice to Haves </span> </b> </p> <p> <b> <span> </span> </b> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Knowledge of medical devices, their development and quality control. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Knowledge of FDA, MEDDEV, Canadian Regulations. </span> </p> <p> <span> <span> <span> </span> </span> </span> <span> </span> <span> Technical Writing experience. </span> </p> <p> <b> <span> </span> </b> </p> <p> <b> <span> </span> </b> </p> <p> <span> </span> </p> </div><h4>Job Classification</h4><b>Industry: </b>Pharmaceutical & Life Sciences</br><b>Functional Area: </b>Pharmaceutical & Life Sciences</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Medtronic</br><b>Location(s): </b>Hyderabad</br><b><br /><br /><a href="https://indigojobs.in/job/648007/mdr-vigilance-specialist-i-hyderabad-at-medtronic/">Apply</a><br />
https://indigojobs.in/job/648007/mdr-vigilance-specialist-i-hyderabad-at-medtronic/
[Full Time] MDR Vigilance Specialist I - Hyderabad at MedtronicSat, 24 Feb 2024 12:00:00 +0530<h4>Job Description</h4><p> </p><p>Linux Laboratories, is one of the fastest developing Pharma Company based at Chennai requires Executive to take care of internal operations.</p><p><strong>Roles and Responsibilities</strong> </p><p> </p><p>1. Compilation of Sales Data</p><p>2. Travel Expense reimbursement of field employees</p><p>3. To handle various Marketing activities</p><p>4. Coordination with Accounts department for payments</p><p>5. Various formats and report follow up with field employees</p><p>6. Preparing monthly MIS</p><p><strong>Desired Candidate Profile</strong> </p><ul><li>Any Bachelor's Degree</li><li>Minimum 1-3 years relevant experience</li><li>Ability to remain calm under pressure</li><li>Excellent problem solving and prioritizing skills</li><li>Good working knowledge in Excel / Word </li></ul><h4>Job Classification</h4><b>Industry: </b>Pharmaceutical & Life Sciences</br><b>Functional Area: </b>Pharmaceutical & Life Sciences</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Linux Laboratories</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/642526/assistant-sales-administration-chennai-at-linux-laboratories/">Apply</a><br />
https://indigojobs.in/job/642526/assistant-sales-administration-chennai-at-linux-laboratories/
[Full Time] Assistant - Sales Administration - Chennai at Linux LaboratoriesTue, 20 Feb 2024 12:00:00 +0530<h4>Job Description</h4><ul> <li> We are looking for Data Executive / Data Entry Operator to support our various teams </li> <li> Candidate must have 1-year experience in the same field or fresher with good skills can also apply </li> </ul> <p> <strong> Roles and Responsibilities: </strong> </p> <ul> <li> Strong analytical skills and logical thinking </li> <li> Find out new customer s data through Internet research </li> <li> Find out company s information through different sources </li> <li> Proactive in market research </li> <li> Strong computer and typing skills </li> <li> Co-ordinate with the Customer Relations team </li> <li> All other related and/or additional responsibilities that may be required or assigned </li> <li> Ability to remain alert and focused during the workday </li> <li> Strong organizational and time-management abilities </li> <li> Can learn new things quickly </li> <li> Good Knowledge of Excel and Internet </li> </ul><h4>Job Classification</h4><b>Industry: </b>Advertising & Marketing</br><b>Functional Area: </b>Advertising & Marketing</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Freshers</br><h4>Contact Details:</h4><b>Company: </b>Motion Advertising</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/639077/data-executive-data-entry-operator-noida-at-motion-advertising/">Apply</a><br />
https://indigojobs.in/job/639077/data-executive-data-entry-operator-noida-at-motion-advertising/
[Freshers] Data Executive / Data Entry Operator - Noida at Motion AdvertisingMon, 19 Feb 2024 12:00:00 +0530<h4>Job Description</h4><p><strong>Role & responsibilities</strong> </p><br><p><strong><u>Medical Operations:</u></strong></p><ul><li>Regularly meet clinicians to understand and resolve operational issues</li><li>Ensure legal compliances of the medical departments (E.g. PCPNDT, MTP, AERB) </li><li>Reporting of key performance indicators and clinical indicators by 10th of every month </li><li>Mapping of clinical functions at hospital through SOP. Implementation and continuous monitoring</li><li>Conduct at least one QIP and Clinical Audits per year </li><li>Ensure committee meeting are conducted as per scheduled calendar. Schedule to be prepared</li><li>Reporting of key performance indicators on monthly basis</li><li>Coordinating with outsourced clinical departments (Lab, X-ray personnel, IVF personnel, outsourced tests) in case of operational issues for smooth functioning.</li><li>credentialling and privileging of doctors on empanelment/ monitoring of doctors contracts</li><li>Implementation and monitoring of all COVID protocols. Contact tracing and testing of suspected staff for further management. </li><li>To conduct internal audits as per the schedule, clinical audit, quality improvement programs</li><li>To ensure continuity of accreditation of unit, submit all the reports on time, prepare and apply for renewal on time, complete the assessments / NC Closures on time </li><li>Conduct Regular structured meeting with the consultants</li><li>Identifying training needs of medical operations team members and organizing training sessions</li><li>Apply for academic program for doctors -in the hospital and ensure the events are performed as per the calendar.</li></ul><p><strong>ADMINISTRATIVE RESPONSIBLITIES</strong></p><p>To ensure smooth functioning of Para-medical departments. </p><p>To submit monthly reports of departments under control to the director with suggestions recommendations if any.</p><p>To get renewal of different medical licenses like Pharmacy, Narcotics, AERB etc.</p><p><strong>INVENTORY CONTROL: -</strong></p><p>To carry out periodical check of Drug inventory for the Pharmacy Store, ICU & Wards and to submit the report to the management.</p><p><strong>TRAINING AND IN-SERVICE EDUCATION:</strong></p><p>To give trainings on periodical basis and educate and motivate all staffs to follow the instructions religiously and to maintain cordial working conditions.</p><p><strong>EVALUATION</strong></p><p>To evaluate and assess performance, professional competence and competency gap (s), implementation of Accreditation standards E.g NABH Standards and related documents.</p><p><strong>Doctor Relations</strong>:</p><ol type="1"><li>Conduct Regular Structured Meeting with Consultant </li><li>Maintain the Duty Roaster of Inhouse Registrar</li><li>Prepare on call rota for emergency/ night time and holidays. </li></ol><br><p><strong>Qualification : BAMS/BDS/BHMS with MHA</strong></p><p><strong>Experience : 3-6 Years</strong></p><br><p><strong>Interested applicants can share the cvs @ richa.j@motherhoodindia.com</strong></p><br><br><br><h4>Job Classification</h4><b>Industry: </b>Medical Services / Hospital</br><b>Functional Area: </b>Medical Services / Hospital</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Rhea Healthcare</br><b>Location(s): </b>Noida, Gurugram</br><b><br /><br /><a href="https://indigojobs.in/job/642516/assistant-deputy-manager-medical-operations-at-rhea-healthcare/">Apply</a><br />
https://indigojobs.in/job/642516/assistant-deputy-manager-medical-operations-at-rhea-healthcare/
[Full Time] Assistant /Deputy Manager - Medical Operations at Rhea HealthcareSun, 18 Feb 2024 12:00:00 +0530<h4>Job Description</h4><br><p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</p><br><p><strong>Role and Key Responsibilities:</strong></p><br><ul><li>Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery</li><li>Identify performance related issues, develop an action plan for improvement and implement corrective actions.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training.</li><li>Promote CNX values- walk the talk and lead by example.</li><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.</li><li>Ensure that the operations is in compliance with active contracts</li><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.</li></ul><br><p><strong>Key skills & knowledge:</strong></p><br><ul><li>Associate degree in related field with four years of relevant experience preferred.</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion.</li><li>Excellent oral and written communication skills</li><li>Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.</li><li>Ability to mentor, coach and provide direction to team members.</li><li>Willingness to work in a flexible schedule.</li><li>2+ year in experience in Travel /Aviation field is preferred</li></ul><br><p><strong>Educational Qualification :</strong> Graduation</p><br><p><strong>Disclaimer:-</strong></p><p>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</p><h4>Job Classification</h4><b>Industry: </b>BPO / Call Centre</br><b>Functional Area: </b>BPO / Call Centre</br><b>Role Category: </b>Operations </br><b>Role: </b>Team Leader</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Concentrix</br><b>Location(s): </b>Kolkata</br><b><br /><br /><a href="https://indigojobs.in/job/634651/team-leader-operations-kolkata-concentrix-at-concentrix/">Apply</a><br />
https://indigojobs.in/job/634651/team-leader-operations-kolkata-concentrix-at-concentrix/
[Full Time] Team Leader, Operations - Kolkata - Concentrix at ConcentrixThu, 15 Feb 2024 12:00:00 +0530<h4>Job Description</h4><div> <div> As a People Operations Specialist, you will be primarily responsible for taking full accountability for the end-to-end operations, delivering high-quality services globally. ensuring accurate and timely processing of employee data, including new hires, terminations, job and personal data changes. This role will also handle technology case workflow, knowledge management database, reporting on service levels and trends, customer service levels, production of regular reports and metrics for HRSS Manager as needed. </div> <p> The ideal candidate is an individual with good expertise in solving peoples issues creatively, constructively & in a timely manner. You should have the ability to act as a subject matter expert and be of counsel to the People Success Leadership. You will also need the skills to constantly look for ways to improve the status quo. In this fast-moving organization, new and creative ideas are encouraged and rewarded as are exceptional execution and results. </p> Responsibilities <ul> <li> Serve as the initial point of contact on People team on a day-to-day basis for employee questions about benefits and employment policies </li> <li> Provide people operations administrative support, including supporting various people operations systems (such as the ATS and survey platforms), inputting employee data and changes, manage performance review and engagement survey deployment, maintenance of employee files </li> <li> Evaluates and analyses complex employee HR (Human Resources) and system questions, requests or concerns; quickly interprets the situation, determines the appropriate resolution or escalation, and communicates the resolution or and/or issue to the customer in accordance with established standard operating procedures and approved guidelines </li> <li> Specifically, you will be one of three People Ops Specialists providing support to and be the subject matter expert for all our Global employees </li> <li> Coordinate and assist with the onboarding of new hires, ensuring new hires have access to necessary resources and technology, and manage tasks associated with smooth offboarding of employees (e.g., exit interviews) </li> <li> Assist with or administer benefits and perks, payroll, employee onboarding and offboarding, leaves of absences, time off programs, maintaining employee records, etc. </li> <li> Stay closely connected and aligned with our broader People team; contributing as an integral member of the People team, participating in weekly meetings and social events when and where able </li> <li> Build relationships and trust with our international teammates to be their support system and ensure they feel connected to the broader team </li> <li> The right person will be able to pivot between priorities seamlessly and is a self-starter who learns quickly and is comfortable working independently </li> <li> As a point person for day-to-day employee support and office operations, this person will guarantee that everything runs smoothly, and will proactively identify & solve for any inefficiencies </li> </ul> Requirements <ul> <li> Bachelors Degree. Masters degree is a plus </li> <li> Preferably 3 - 6 years experience in one or more HR functional areas (i.e., HR Shared Services, Benefits, Compensation, HRIS, Staffing, General HR, etc. </li> <li> Experience of working on Success Factors Employee Central. </li> <li> Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines. </li> <li> Possess analytical and problem-solving ability, independent thinking, decision-making and organizational skills. </li> <li> Working knowledge of HRIS and/or MS Excel and the formula and data management functions, preferred. </li> <li> Required to work in shifts to support other global regions </li> <li> Should have excellent verbal and written communication skills. </li> </ul> Benefits & Compensation <ul> <li> Competitive compensation package </li> <li> Medical Insurance </li> <li> Life/AD&D (paid for by Kaleris) </li> <li> Paid Time Off (FlexPTO, parental leave, volunteering time off) </li> <li> Broadband Allowance, IT gadgets Allowance </li> <li> Tuition Reimbursement </li> <li> Employee Assistance Program </li> <li> Career growth and mentorship </li> </ul> </div><h4>Job Classification</h4><b>Industry: </b>Software Product</br><b>Functional Area: </b>Software Product</br><b>Role Category: </b>Operations </br><b>Role: </b>Operations - Other</br><b>Employement Type: </b>Full time</br><h4>Contact Details:</h4><b>Company: </b>Kaleris</br><b>Location(s): </b>Chennai</br><b><br /><br /><a href="https://indigojobs.in/job/643895/people-ops-specialist-chennai-kaleris-3-at-kaleris/">Apply</a><br />
https://indigojobs.in/job/643895/people-ops-specialist-chennai-kaleris-3-at-kaleris/
[Full Time] People Ops Specialist - Chennai - Kaleris - 3 at KalerisThu, 25 Jan 2024 12:00:00 +0530