Team Lead- Sales | Andheri, Mumbai | Only
- Team Lead- Sales
- 3 - 8 years
- Mumbai
- 2 months ago
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Job Description
** Only Female Candidates **
Role- Team Lead- Sales
Location- Andheri, Mumbai
Working Days- 6 (Rotational Off)
Shift- 7.30am to 4.30pm
- Must have experience in both Customer Service and Renewal/Upselling
- Should have experience handling a team of telesales executives
- Should have hardcore telesales experience
- Must have experience in international process
Job Description:-
- Manage post-sales experience and service of premium members.
- Mentor and develop the team.
- Effectively manage shift operations.
- Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality
- scores, maintaining SLA, Attrition management).
- Handling Escalation calls of Customers.
- Track Customer Satisfaction & ensure closure of complaints.
- Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Interface with IT/HR/ Training/Quality in order to improve the teams Performance.
Job Classification
Industry: Internet (E-Commerce)Functional Area: Internet (E-Commerce)
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Team Lead- SalesLocation(s): Mumbai
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₹ 2-7 Lacs P.A
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