Customer Support Agent - ORM, Web Chat @ Redmil Business Mall

Job Description

Minimum Requirements Position: Customer Support Agent - ORM, Web Chat Location: Chennai Qualification: Any Degree Experience: Minimum 1 year Job Responsibilities: Managing incoming calls, chats and customer service inquires. Generating sales leads that develop into new customers. Identifying and assessing customers needs to achieve 100% CSAT. Build sustainable relationships and trust with customer accounts through open and interactive communications. Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Employement Category:

Employement Type: Full time
Industry: Personal Care / Beauty
Role Category: Optical Fibre TechnicianPharmacist / Medical Representative
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Agent - ORM, Web Chat

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Keyskills:   ORM Web Chat Customer Service Sales Relationship Building Communication Complaint Handling