An IT operations manager oversees and directs the day-to-day activities of an organizations information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. IT operations managers lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
The IT operations manager provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.