Hiring A Team Leader For A Reputed Canadian
- True Solution
- 3 to 8 Yrs
- Mumbai
- 4 years ago
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Job Description
Dear Candidate,
Greetings for the day,
We are hiring for a reputed Canadian Telecom Vertical
Company provides End-to-End Business Solutions with core focus in the Tele-Sales domain. We operate different telecom carriers in Canada and U.S. We are a massive group of 500+ employees. We would be really happy to welcome you on board!
Job description
- The incumbent will report to Director / Ops Manager
- Needs to work closely with Ops Manager and the assigned Sales Head to achieve the sales revenue targets in the assigned territories
- Needs to be responsible to collaborate with sales team and help building sales strategy
- Team Lead is required to mentor and coach associate/sr. associates to ensure that new business opportunities are added as per targets on a monthly basis
- Team Lead will be responsible to take active participation in all Recruitment events for the team
- Team Lead would be responsible to ensure that the team is duly certified and has updated knowledge of product features/limitations and service offerings
- Would be responsible for collaborating effectively with the marketing onsite sales team regularly to help plan, strategize conceptualize marketing/solicitation campaigns as per territory requirements
- Good experience in outbound sales calling for International clients.
- Team Lead needs to have knowledge of B2B Sales, Telecom Sales, Inside sales, cold calling, International marketing, etc.
- Team Lead needs to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
- Team Lead may be required to be a part of Client Calls Agent Focus Group Discussions.
- Team Lead has to reinforce and drive all product related updates in team and handle escalated calls
- Team Lead has to download and maintain CMS reports related to team staffing, AHT track aux adherence and ensure discipline is maintained in team.
- Ensure that all compliance related to policy and procedures are adhered to by agents on calls.
- Team Leads are responsible for staff retention.
- Team Lead has to conduct and manage appraisal discussions (PMS) with agents.
- Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines.
- Manage Attrition and plan career mapping for agents.
- Team Lead should have an experience of managing a team of 20-25 members
- Team Lead will be responsible to generate opportunities and achieve team and individual targets on monthly/quarterly basis
Technical Competencies:
- Successful in driving sales oriented role
- Analytical Skill and able to handled huge data volume
- Should be able to create strategies to ensure targets are achieved
- Handling the process to ensure margins are met
- Handled a span of 150 Agents and minimum 3 Assistant Manager.
Who were looking for:
- 3+ years experience in creating impactful consumer B2B/Enterprise campaigns across multiple channels and delivering complex projects on time and budget
- Familiar with CRM systems and Marketing automation tools and tracking tools to assess campaign effectiveness
- Excellent communication and presentation skills
- Comfortable working with people across the business in a highly collaborative manner adapting your style wherever required to gain buy-in to ideas
- Committed to delivering a great outcome, willing to go the extra mile where needed and able to work under pressure when needed
- Strong people skills and the ability to lead teams through influence
If you feel you are the perfect fit for this position, Please share your CV across sw***l@tr*********n.in
Regards,
Ms. Swizel
8511 567 579
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Hiring A Team Leader For A Reputed Canadian
Contact Details:
Company: True SolutionLocation(s): Mumbai
True Solution
“True Solution†– The region owned by blend of opportunities of various verticals where we cater the masterpiece as per the wish and demand. Being accorded with multiple international MNC brands the platform is bifurcated into ample of segments where the individual would be bles...
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