Delivery Manager - Quality Assurance - Pune
- Access Healthcare
- 10 - 15 years
- Pune
- 3 years ago
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Job Description
Greetings from Access Healthcare!
Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centres across 9 cities in the US, India and the Philippines, and our 15,000+ staff is committed to bringing revenue cycle excellence to our customers.
Core Skills:
- Bring in best-in-class industry practices on Service Quality and ensure standardization of Service Quality practices across the organization to drive measurable, repeatable and predictable processes
- Partner well with Operations to ensure calibration on Service Quality, drive data analysis based improvements, thereby providing assurance to the client on the Quality of service delivery
- Optimize Cost of Quality through systematic process improvements, mistake proofing measures, driving process automation etc
- Represent Service Quality organization in business reviews with the clients, build confidence in customers minds on the Quality of service delivery by presenting case studies of process improvements, descriptive/predictive analytics using operational metrics data etc
- Engage in new transitions (as part of PMO team) from a Service Quality perspective and ensure Service Quality readiness before operations go live
- Periodically identify & prioritize process risks and drive suitable risk response actions, including upgradation of Quality Audit checklists and setting up Early Warning Systems
- Ensure engagement of Service Quality team members by good people management practices, within the framework of policies and procedures defined by the organization
- Ensure constant skill upgradation of Service Quality team members through training programs and workshops
External Facing Description:
- Strong interpersonal, people management and communication skills
- Good decision making, data interpretation, and conflict management
- Excellent attitude with pro-active approach and collaboration
- Excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations
- Excellent oral, written and presentation skills
- Manage change, ability to respond effectively to change, and ability to interpret and execute process transition
Interested candidates, please share your updated resume to je**********m@ac*************e.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Quality Assurance,
Role Category: Business Process Quality
Role: Business Process Quality
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Access HealthcareAddress: A-9, 1st main road, Ambattur Industrial Estate, Chennai, Tamilnadu, India
Location(s): Pune
Keyskills: Transactional Quality Service Quality
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Access Healthcare
Access Healthcare Services Pvt Ltd We strive to make a meaningful and sustainable impact to our customer's business by providing market-leading services and products We will continually innovate by applying the insights from our cumulative knowledge to achieve the best results.
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