Customer Service Executive (Pricing &) @ Pioneer Management

Job Description

About Client: A Leading Provider of Shipping Logistics and Transportation Services

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Job Position: Customer Service Executive (Pricing & Customer Service)

Location: Navi Mumbai

Criteria: 

Graduates with Min 3 yrs. of Exp in Pricing for Import & Export and Customer Service in Shipping /International Logistics for European region

Job Purpose: 

To manage Air and Sea Pricing for Import & Export efficiently & Customer Service thereby increasing productivity and profit for the company.

Roles and Responsibilities: -

• Procurement of competitive freight rates from the carriers for Air and Sea shipments.
• Strong rapport with Overseas Network agents for competitive pricing.
• Co-ordination with the overseas agent for shipments in-case of nominations.
• Providing pricing support to the sales team.
• Ensure that the shipments move smoothly & all the queries / RFQ's are been attended to.
• Retaining the existing clients & deep selling to increase business share.
• Ability to plan ways to meet set targets & schedule the daily activities.
• Proactively identify problems and implement effective solutions.
• Coordinating closely with the operations / customs staff and the clients, if required.
• Will be responsible for pricing for Import & Export.
• Shall be responsible for close coordination with carriers & provide market intelligence to customers along with overseas offices.
• Candidate will be responsible for negotiation & filing rate contract with shipping lines, support sales team by providing best price to existing & new customers.
• Additional responsibilities include maintaining and updating customer records in ERP system.
• Should have good contacts with MLOS.

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Pl follows our company page:https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd

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Interested candidates are requested to please share their resumes, please mention your total experience in pricing & customer service, your current ctc [fixed, variable, take home], your expectation, and your notice period.

Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information

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