Job Responsibilities:
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Skills:
Mastery of ITIL (Information Technology Infrastructure Library) principles
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Exceptional customer-facing skills
Proficiency in leading both physical and virtual teams
Operational ability in a diverse, large-scale environment
Expertise in people management and leadership
Solid resource planning and problem-solving Skills
Excellent verbal and written communication skills
Mandatory: IT Industry
Preferred: PMP, Prince 2
Notice period: 15-30 days
Since 2010, Binary Global Limited has continued to build long-term relationships with country's largest Corporates, Hospitals, Media houses, Universities & Schools, Govt. offices, Multinational Companies, Manufacturing industries and other established business entities, and earned a proven rep...