Outlet Server
- Freelancer Rajiv
- 2 to 7 Yrs
- Multinational, Abroad
- 3 years ago
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Job Description
Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Outlet Server duties and responsibilities
Provide excellent customer services
Greet customers and present menus
Make suggestions based on their preferences
Take and serve food/drinks orders
Up-sell when appropriate
Arrange table settings
Keep tables clean and tidy at all times
Deliver checks and collect payments
Cooperate and communicate with all serving and kitchen staff
Adhere to all relevant health department rules/regulations and all customer service guidelines
General Requirements
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
X years of experience as a Restaurant Server
Experience with developing constructive working and interpersonal relationships with colleagues and customers
X years of experience with cash register and any ordering information system
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Active listening
Good physical condition
Customer-centric
High school diploma; food safety training will be considered a plus
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: F&B ServiceFront Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: Outlet Server
Contact Details:
Company: M/s Chauhan CraneLocation(s): Multinational, Abroad
Keyskills: time management food safety restaurant culinary management sanitation communication skills banquet operations attention to detail
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