Night Porter
- Freelancer Rajiv
- 2 to 7 Yrs
- Multi-City, India
- 3 years ago
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Job Description
As a night porter, based in reception or at the porters desk, you will often be the first person to greet guests at a hotel.
In this job you would need customer service skills to welcome guests and see to their needs. You should have a smart appearance. You should also be physically fit, for carrying luggage.
Duties include:
- To work closely with Reception and carry out any request that they may have in relation to customer needs.
- To ensure all departmental S.O.Ps, Hotel Policies and Procedures are adhered to.
- If you are monitoring the main door at night, ensure all Guests show their room card prior to gaining entry into the late bar.
- To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
- To ensure the bar closes at the appropriate time and thats Guests are escorted if need be up to their bedrooms.
- To operate floor polisher and have working knowledge of computers
- To provide room service to Guests in accordance with Hotel Policies.
- To serve the late bar for residents.
- To clean and ensure the lobby and surround areas where Guest are, are left clean and tify
- To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
- To answer the calls on Reception where possible.
- Write any Health/safety or maintenance faults in the book at Reception
- To be vigilant at all times and report any suspicious security matters or intruders on the premises.
- To carry out fire walks during your shift and sign logs. Remove blockages
- To set-up rooms as directed by the Duty manager or assist other department with preparation for the following day.
- To maintain open communication line with Staff & Guests
- To be environmentally friendly and cost aware.
- To carry out additional duties as requested by the Night Manager / Duty manager
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Customer Service (Domestic)Front Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: Night Porter
Contact Details:
Company: M/s Chauhan CraneLocation(s): Multi-City, India
Keyskills: customer satisfaction guest service guest relations operation monitoring inductive reasoning oral comprehension critical thinking time management problem sensitivity
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