| Front Office Manager | 8+ yrs | Lonavala |
- Machan Resorts
- 8 to 13 Yrs
- Pune
- 5 years ago
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Job Description
We are looking for a Front office manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Job Role & Responsibilities:
- Efficient running of the department
- Wellbeing of the staff.
- Effective Duty allocations and breaks.
- Training and process implementation.
- Reward and reprimand.
- Efficient Check in and Check outs.
- Take Guest feedback and trip advisor comments. Disseminate the information for effective improvements.
- To touch base and maintain professional relationship with all in-house guests.
Guest Activities:
- Innovate, Introduce and implements various guest activities so as to keep them engaged all through their stay based on the length of stay.
- To ensure that the prime activities are prioritized based on the length of stay.
- To implement tracking methodology that all in-house guest is aware of the available activities in the property.
- To ensure that the inventory of items used in the activities is maintained and tracked on daily basis to ensure that they are not lost.
- To ensure the current activities such as Forest Bathing, Nature Trails, Yoga, Soccer, Table Tennis, Hill Trekking etc. are optimized
Guest Experiences:
- Innovate, Introduce and implement various experiences that stimulates the emotional quotient of the guest during their life cycle from the stage of arrival to post departure.
- Some of the present prime Experiences includes, but not limited to BonFire, Private Dining, Wish Lanterns, Forest Bathing (also an activity) etc.
- Some of the present experiences includes, but not limited to Guest interactions, Welcome Experience, Fond farewell experience, Special Day arrangement in the rooms.
- To foster culture of pleasantly surprising and delighting guests across departments by encouraging and training selected team members.
- Quality of processes implementation and Audits will be responsible to ensure all processes related to Guest Services are implemented and Audited.
- The Audited result is shared with the concerned departmental head and an action plan is tracked till the process is fully improved.
Benefits: Employee Accommodation (single) + Meals
Work Location: Lonavala Hill Station, Pune
Salary: 30k - 50k
Education: Bachelors Degree & Above
*Eligibility: Min 3yrs as a Front Office Manager or Equivalent Designation*
Contact:
HR - Tabish Mansurie
Call: +91 7021308***
Email: ta***h@th******n.com
To know more about us visit: www.themachan.com
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Front Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: | Front Office Manager | 8+ yrs | Lonavala |
Contact Details:
Company: Machan ResortsLocation(s): Pune
Machan Resorts
The Machan Resort is an exclusive eco-resort in Lonavala with unique tree houses rising 30 - 45 feet above the forest, offering complete serenity to those looking to escape into nature.www.themachan.com
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