Operations Manager - Back Office (Insurance)
- Empower
- 12 - 18 years
- Bengaluru
- 2 years ago
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Job Description
Dear Candidate,
Good Afternoon!
Greetings from Empower on behalf of Great-West Global Business Services India Pvt Ltd.
We have an excellent opportunity for the role of an Ops Manager Back Office Operations for Insurance Claims Process, if interested please do share your profile-sr********s@em****r.com.
Please find the JD as follows:
Job Title/Designation: Operations Manager
Job Location: Bangalore
Shift Time: 4:30pm TO 1:30 IST
Job Summary:
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. Your part of a diverse and inclusive workplace where your career and well-being are championed. Youll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, youll deliver on our shared purpose to improve the well-being of Canadians. Its our driving force. Become part of a strong and successful company thats trusted by millions of Canadians to do the right thing. Be your best at Canada Life.
What you will do:
- In partnership with the Snr Operations Manager provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment leading our Health & Dental claims operation team in Bangalore.
- Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office.
- Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication.
- Drive a continuous improvement culture to implement solutions that create value.
- Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer.
- Collaborate with other site leaders on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service.
- Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives.
- Manage and maintain site operating budget ensuring prudent financial management of related expenses.
- Ensure adherence to compliance protocols & satisfactory audits are achieved.
What you will bring:
- University degree or the equivalent education or experience in a field related to operations management, business administration, etc.
- 12+ years leadership experience in an operations business within financial services providing leadership for day-to-day operations with a strong customer centric focus.
- Group Health & Dental claims experience would be considered an asset.
- Be a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment.
- Passion for coaching & mentoring team members to reach performance expectations and support them in developing their potential.
- Strong change leadership skills coupled with the ability to inspire and motivate individuals and teams.
- Foster an environment that encourages new approaches, challenges the status quo, and inspires creativity.
- Creative thinker with proven analytical and problem-solving skills to identify meaningful solutions.
- Good judgment and decisions making skills along with ability to assess risk and make informed decisions.
- Proven ability to develop strong relationships with both internal and external partners / clients.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: MDS in Dentistry, Post Graduation Not Required, M.Pharma in Pharmacy, M.Tech in Bio-Chemistry/Bio-Technology, Biomedical, Any Postgraduate, MS/M.Sc(Science) in Biotechnology, Home science, Optometry, Bio-Chemistry, Biology, Microbiology, Botany, Nursing, Zoology, Environmental science, Veterinary Science
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: EmpowerLocation(s): Bengaluru
Keyskills: operations management back office operations insurance claims Forecasting SLA Management Target Achievement KPI Monitoring Client Relationship Management Delivery Management KRA People Management Stakeholder Management Quality Control
Empower
About CompanyAbout Us: CEL is an impact-focused research and innovation organization of global repute, we have been embedded in rural Uttar Pradesh since 2003 and have made seminal contributions to the science on advancing maternal and newborn health and early child development, as wel...
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