Urgent hiring for Associate Manager - Ops Job @ Tech Mahindra

Job Description

Hi,

Job Title:
Associate Manager - Ops

Location:
Pune

Experience:

Minimum 8+ years in the BPO industry.
At least 2 years as an Associate Manager.
Skills:
Telecom Domain, US Process, International Voice Process, Team Handling, Shrinkage, Attrition, SLA Management, CSAT, AHT, KPI, KRA, Conflict Management, Concurrency.

Job Description:

Key Responsibilities:

Motivate, develop, and mentor team members in a dynamically changing environment.
Monitor daily productivity to meet defined Service Level Standards.
Conduct regular compliance audits based on client requirements.
Coach and support Team Leads in operational and people management.
Oversee HR-related issues and staff development.
Analyze and generate performance reports for processes and teams.
Develop continuous learning processes for team enhancement.
Assist the Operations Head with supervisory functions.
Ensure adherence to process deliverables (SLAs).
Audit transactions and provide feedback to team leads.
Supervise and support team members to maintain quality service standards.
Collaborate with Team Leaders to manage individual and team performance, and draw actionable improvement plans.
Educational Qualifications:
Any graduate.

Functional Competencies:

Experience in International Voice/Chat processes, preferably in the Telecom domain.
Knowledge in ISP operations.
Proficiency in spoken and written English.
Ability to work in a 24x7 environment.
Customer service expertise, including technical, billing, and sales.
Strong persuasive speaking and problem-solving skills.
Energetic, self-motivated, and focused on customer satisfaction.
Ownership and accountability for deliverables.
Ability to handle multiple responsibilities efficiently.
Positive attitude and quality-focused approach.
Compensation:

CTC: 11 LPA (Confidential).
Industry:
BPO Sector/Telecom Domain.

Contact Details:

Email ID: SBhidden_mobile*@Te*********a.com
Mobile: hidden_mobile (POC: Shravani).

Employement Category:

Contact Details:

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   process handling kpi csat domain telecom voice international aht team