Customer Service ( English & Hindi Fluency) @ Apollo Hospitals

Job Description

Apollo Tele Health Services is hiring for Customer Care Executive for voice process at Madhapur, Hyderabad

Position: Customer Support Executive

Qualification: Any Graduate or Intermediate with and without Experience 0 to 3 years into Voice & Non Voice process

Job Location:

Apollo Tele Health Services, 9th Floor, Krishe Sapphire Building, Hitech City Road, Madhapur, Hyderabad - 500033.

Landmark: Beside. Durgam Cheruvu Metro Station, Metro Pillar No: C1750

Mandatory Documents:

1. Updated resume

2. Aadhar Copy

Call Center Executive Job Responsibility :

1. Identifying Customers needs, Clarify information, research each issue and provide solutions.

2. Follow Communication Scripts when handling different topics.

3. Build Sustainable relationships and engage customers by taking the extra mile.

4. Keep records of all conversations in our call center database in a comprehensive way.

5. Should be able to coordinate with various teams to ensure smooth service to customers

Requirements:

1. Previous experience in Customer Support role.

2. Strong Phone & Verbal communication skills along with active listening.

3. Customer focus and adaptability to different personality types.

4. Ability to multitask, set priorities and manage time effectively.

5. Flexible to work in Rotational shifts in Night shift as well for Male's.(NO night shift for Female candidate)

6. Good typing skills.

7. Self Transportation.

8. Excellent command over English, Hindi are Mandatory with Fluency.

Company Website URL: http://www.apollotelehealth.com/

Regards,

Aakash Karan,

Email Id : ja*********h@ap************s.com

Ph.No: 8121015***

Apollo Tele Health Services.

Job Classification

Industry: BPO / Call Centre
Functional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: POLLO HOSPITALS ENTERPRISE LTD
Location(s): Hyderabad

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Keyskills:   Customer Support Bpo Customer Relationship voice process cold calling Domestic process Bpo Voice Telecalling customer service International Voice process Outbound Process Contact center