Senior Support Engineer Job In Hcl @ HCL Technologies

Job Description

SENIOR SUPPORT ENGINEER Chennai INDIA Job Family Support Job Description (Posting). To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution. (2.) To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects. (3.) To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs. (4.) To provide technical assistance to the team members in resolving customer issues. (5.) To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements. No. of Positions 5 Skill (Primary) Domain Competencies (ERS)-Voice Communications-IMS Auto req ID hidden_mobileBR Skill Level 3 (Secondary Skill 1) Domain Competencies (ERS)-Multimedia Middleware (AV)-VOIP Skill Level 3 (Secondary Skill 2) Domain Competencies (ERS)-Multimedia Middleware (AV)-SIP,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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