IT Service Owner Job in Nokia at Noida
- Cliqhr Recruitment
- 6 to 10 Yrs
- Noida, Gurugram
- 26 days ago
- Email to a friend
- Report this job
Job Description
- Job Description Information Technology (IT) acts as an internal function the developing, running, and maintaining of the IT systems and platforms Nokia is running on. Develops and maintains applications to meet the business needs of the organization. Covers the performance and monitoring of day-to-day database and system activities as well as the provision of remote support to users regarding hardware and software problems. ERP Services is part of the IT Enterprise Applications and Operations team focused on the service offering related to the different applications of the ERP landscape. Our team is focused on end user satisfaction within the boundaries of the agreed service levels and assuring business continuity. How You Will Contribute And What You Will Learn Are you passionate about IT Service Operations and want to become our new senior ERP Service Owner As a member of our team, you will be responsible: To manage all the operational aspects of IT Services within your portfolio including service business continuity and service improvement. It includes topics like: Addressing business escalations and driving Root Cause Analysis (RCA) for incidents Setting up service catalogues. Monitoring the service license usage and needs. Keeping the pulse on the total service cost Managing the service documentation accuracy. Ensuring that asset & configuration management are handled properly with high standard quality To manage the relationship, collaboration and service delivery with respective IT service providers and vendors assuring that they fulfil the agreed service performance levels (SLAs) To work with Project Managers ensuring service requirements are captured, delivered and projects are transitioned smoothly to the IT service provider. To communicate efficiently towards the business and IT stakeholders. To drive the Month End Closing Activities from an IT support perspective in close collaboration with the respective business teams (Supply Operations and Finance). Key Skills And Experience Your skills and experience: Bachelor's degree in IT engineering or equivalent 6 - 10 years of experience in IT Service Management Strong communication skills, your English is fluent Team Player It would be nice if you also had: ITIL certification Technical understanding of IT Platforms and IT Tool landscape of an ERP Eco-system Ability to work with people across different regions. SAP knowledge About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the Worlds Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: IT Service Owner Job in Nokia at Noida
Contact Details:
Company: NokiaLocation(s): Noida, Gurugram
+ View Contact
Keyskills: IT Service Management Strong communication skills SAP knowledge Team Player
Fraud Alert to job seekers!
₹ Not Specified
Similar positions
Cliqhr Recruitment
CLIQHR Recruitment Services is a part of Geetha Technology Solutions (P) Ltd established in 2012 and headquartered in Chennai. CLIQHR is an executive search firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organization...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in