Phone Banking Officer - Test
- Talent Stock solutions
- 0 to 4 Yrs
- Bhubaneswar
- 11 months ago
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Job Description
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day -to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer''''s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
Background: ICICI Bank Phone Banking offers a number of facilities, which enables the customer to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day-to-day basis thereby providing efficient customer service. This position also requires crossing sell-banking products to our existing customers over the phone.
Roles & Responsibilities:
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Experience : Graduates with 0 - 4 years of Experience and good communication skills
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Marketing / Communication
Functional Area: Not Applicable
Role/Responsibilies: Phone Banking Officer - Test
Contact Details:
Company: ICICI BankLocation(s): Bhubaneswar
Keyskills: credit banking cross selling sales customer service phone banking
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