Manager- Finance Operations
- Prudential
- 4 - 7 years
- Kolkata
- 3 months ago
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Job Description
Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience.
To partner us in this mission, we are looking for a talented
Manager - Finance Operations
As a Lead, your typical week might include the following
- Participate in designing of premium collection, reconciliation and refund lifecycle journey basis the product features
- Conceptualize collection avenues and work with Finance team to enable collection functionality across all touchpoints
- Work in close collaboration with technology organization in designing and delivering such tools/ solutions that would exceed customer and distributor expectations
- Become bridge between various business functions -Technology, Finance, Compliance in designing seamless premium payment options for Customers
- Own technology applications and ensure both business requirements and unit test are executed with efficacy
- Conceptualize and incorporate exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor
- Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition
- Implement process controls to avoid any kind of regulatory, reputational or financial breaches
You could be the right candidate if you
- Have a bachelor s degree from a recognized institute
- Have solid foundation in Business Operations
- Have deep functional understanding of Technology and Digital solutions
- Have knowledge and experience in managing Retail Operations within Insurance domain
- Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions
- Able to think on your feet to navigate through the ecosystem and deliver solutions
- Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process
- Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.
- Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing
- Have extensive experience in understanding financials and cost of operating the function
This could be the gig for you if you
- Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
- Thrive in environments that celebrate co-creation and collaboration.
- Have strong technical knowledge on building scalable backend processes
- Are passionate about leveraging new age digital tools and technologies to transform customer experience.
- Like to work in a culture where everyone can see what others are doing
- Take help from others when stuck and encourage others when there are setbacks
- Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer.
- Have 4-7 years of total experience with at least 2+ years domain experience in any of these sectors: health, life, general insurance. Additional experience in insurance core systems, insure tech, health tech would be added advantage
What can make you extra special if you
- Have demonstrable experience in improving customer experience through well managed operations
- Have walked extra mile in solving business problems by adopting offbeat path
- Have proven track record of succeeding in complex business environment and helping colleagues succeed as well
We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.
Location: Mumbai
Job Classification
Industry: Clinical Research / Contract ResearchFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: PrudentialLocation(s): Kolkata
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Keyskills: Health insurance Backend Reconciliation Agile Manager Finance Operations Retail operations Customer experience Technology solutions Recruitment Business operations
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