Order Processing Support 3 - - Sophos - 5 to

Job Description

• Regularly reviews of Case queue and Orders queue and to clear any stuck order/Case with the help of Regional TL/L2s.
• Regularly updating the Out side SLA Metrics, Case comments updation.
• Follow the wiki/other instructions while processing the orders.
• Follow the Export policy/billing policy while processing the orders without any deviation.
• On the month end/Quarter End/Year end, please ensure that we plan our day as per the expectation of TL and leave after informing TL.
• On Holiday/Month end, quarter end, year end, we need to ensure the skeleton staff in order to meet the business requirement and need to support TL positive as much as possible.
• Ensure all your orders are processed within agreed SLAs.
• Apart from orders, whatever is expected on daily basis is fulfilled accordingly, for example, outside of SLA reason to be updated while processing the orders (missing ones within 48 hours), Case value/reason to be updated immediately.
• Any planned leave first needs to be approved by TL, then HR portal and calendar needs to be updated.

What you will bring

• Prior experience (1-2 yeas) in Sales order processing
• Good team player skills
• Should be able to work in high volume and pressure environment as meeting deadlines are critical for this role.
• Willingness to work in night shift & UK shift

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Selection process remediation HP data protector sophos Diversity and Inclusion sales order processing HR Security operations Information technology Recruitment