Mega Walk in Drive for Customer Service @ Genpact

Job Description

Inviting applications for the role of PA, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational
adaptation and/or improvement Active user of Internet and online applications

Walk-in Date: 10 th to 14 th February ( Monday to Friday )
Contact Person: Laxmi: 8688757***
Email id: kd*********i@ge****t.com
Interview timings- 11am to 2pm
Interview location:
Genpact, Phoenix Towers, Near Bharat Petroleum, Hafeezpet
Land Mark:Opp Green Bawarchi Hotel
Shifts: 24*7
Please Mention HR Laxmi on the Resume and walk in directly to the Venue
Responsibilities:
Respond to customer inquiries and problem escalations
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Responsible to showcase strong work ethic, with the ability to work well both independently and within the
context of a larger team-oriented environment

Qualifications:
Minimum qualifications:
Any graduate can apply.
Freshers are eligible
Preferred qualifications:
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent.

Documents to be carried:
2 UPDATED COPIES OF RESUME
ORIGINAL AADHAR And PAN CARD IS MANDATORY
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS ( IF ANY )

Regards,
HR Team

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