Service Operations Manager Job in Live @ Live Connections

Job Description

• Designation:  Service & Operations Manager Grade:  DM/Manager
• Legal Entity: Equitas Small Finance Bank Business Unit: Retail Banking
• Division: Branch Banking Department:  Branch Banking
• Travel required: Yes/No Level of travel: Moderate
• Level: Supervisory
• • Key Responsibilities:
  •  Manage a team of branch operations staff (Teller/Customer Support Officer) and ensure smooth running of the branch. Ensure compliance to banking guidelines, quality framework and audit requirements. Authorize all transactions posted by the Teller and other operations staff and ensure timely and error-free transactions. Ensure that all relevant notices and displays are updated in the branch as per RBI requirements. Ensure safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers. Ensure compliance with KYC, AML, audit and other regulations in all branch banking operations. Facilitate cross-sell of savings and investment products to clients to meet branch objectives. Delivery of high standards of customer service and relationship management to clients to enable retain them.
  • • Desired Experience & Qualification:
    •  Number of years of experience (range): 5-8 years  Type of companies/sector worked for: Banking private sector banks, cooperative banks, PSU banks, rural banks. Responsibilities managed in the previous organizations: The applicant should have been in a customer-facing role in a bank branch, with experience in branch operations. Knowledge of banking practices, guidelines and regulatory requirements are essential for this role Languages: Fluency in English and regional language of the state applying for. Ability to speak in other regional languages would be an added advantage. Computer/technical skills (if any): Good in MS Office, Banking Software

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Keyskills:   teller activities aml kyc authorization operations branch banking teller operations auditing customer support officer