Opening For Technical support/rotational shift @ The Job Factory

Job Description

HELLO APPLICANT,

Greetings from The Job Factory,

For more details
contact : HR Sheetal @ hidden_mobile (WhatsApp / call)
Email id : hidden_email

Job description

Proven work experience as a /Technical Support Engineer or similar role
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Hands-on experience with Windows OS environments.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Working knowledge of office automation products and computer peripherals, like printers and scanners
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills customer-oriented attitude.

Other Benefits
Salary-Upto 4LPA
Graduate Freshers or Exp min 1 yr
Location-Bellandur eco space / BTM
Shifts-Rotational shift


For more details
contact : HR Sheetal@ hidden_mobile (WhatsApp / call)
Email id : hidden_email

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