Collections Manager Job in Wehire Talent

Job Description

Job Title: Team Leader Collections

Location: Bhayandar

Shift: Rotational US Shifts

Roles & Responsibilities:

• Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.

• Make appropriate and fact-based decisions with available information when under pressure and/or adverse conditions.

• Strong orientation towards Customer Experience.

• Develop action plans and coach to improve individual performance, and partner in the performance improvement of the team as required.

• Manage projects as assigned within defined metrics and timelines.

• Create an environment of high energy and enthusiasm.

• Responsible for managing Engagement, Attrition, and Employee Satisfaction (ESAT) for the team.

• Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment.

• Resolve employee concerns with urgency and accuracy.

• Engage in effective Career Development activities such as career coaching and counseling.

Essential Skills & Experience:

• Good experience in international collections.

• Strong MIS skills Proficient in MS Word, Excel, Access, PowerPoint.

• Strong analytical bend of mind with good logical reasoning abilities.

• Strong interpersonal skills in both verbal and written communication.

• Strong leadership competencies, displaying ownership, accountability, and proactiveness.

• Good communication and writing skills preferred.

• Minimum Graduate.

• Flexibility in working rotational US Shifts.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   debt collection collections collections process recoveries team leading