Voice Coach Job in Tech Mahindra Ltd.

Job Description

Job Title: Voice Coach

Location: Pune & Hyderabad

Experience - 2 to 4 years

Skills: Voice & Accent Training, Language Training, Excellent Communication Skills, Soft Skills Training, Presentation Skills, Behavioral Training, Soft Skill Training Etc

Job Description:

 

Work Experience:

1.        This position is for Communication Training Team
2.        Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
3.        Provide Feedback and suggestions for improvement
4.        Publish Dashboards at defined intervals
5.        Data Analysis  Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
6.        Publish compliance dashboards as per plan
7.        Flexibility and Availability for any ad-hoc business requirement
8.        Ensure Confidentiality, Availability and Integrity of Data
9.        Provide Feedback and suggestions for improvement
10.        GAP Analysis & Controls
11.        Continuous Focus and Drive to meet and exceed department SLAs
12.        Conduct New Hire training and Refresher training based on TNA
13.        Conduct interviews

Preferred Competencies  : 

1.         Ability to train on sounds (IPA), grammar and soft skills
2.         Excellent verbal and written communication skills
3.         Should have good knowledge of audit and evaluation function
4.         Should have good understanding capabilities to improve customer experience
5.         Ready to work in Shift timing as per process requirement
6.         Knowledge of usage of MS Office
7.         Must be fluent in English language

Contact Email - gxhidden_mobile*@te*********a.com

 

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   presentation skills language training communication skills behavioural training gap analysis voice coaching soft skills training