E Commerce Support Services Kolkata Job In @ Tech Mahindra

Job Description

Dear Job Seekers ,

Greetings from Tech Mahindra !

We are hiring for Customer Support, process associate level for Voice.

Designation: Associate Customer Support

Location : KOLKATA

Role : Voice Support JOB _ Help Desk

Rotational Shift & Rotational week off (6 Days working) 24/7 Working environment .

CAB : One Way CAB only at Night Shift

Experience: Freshers & Experienced both can apply.

ED Qualification : 12th Pass Minimum ( No Pursuing candidate )

Language proficiency required: Excellent Communication Skills in English & Hindi.

Age 18 to 35.

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries.
Roles and Responsibilities

Handle phone calls with customer queries and provide resolution to end users on Ecommerce issues

Escalate priority issues per Client specifications to the immediate lead as applicable

Provide inputs on process changes and best practices.

Stay updated with new updates, process changes and updates.

Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)

Provide exemplary customer satisfaction

Meet quality standards on all handled contacts

Resolve issues/queries from customers in a timely manner

Look for opportunities to reduce dispatch/returns

Complete 9 hours of staffed time on all rostered days

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Keyskills:   bpo customer service front office engineering ticketing digital marketing english graduate btech fresher