Incident Management - Hyderabad/Bangalore @ Teleperformance

Job Description

PURPOSE OF POSITION

Actively manage activities surrounding the resolution of IT incident tickets to ensure minimal production impact.

PRIMARY DUTIES AND RESPONSIBILITIES

• Work incident tickets for production-affecting issues alongside other Teleperformance IT teams
• Manage the teams phone queue for inbound Help Desk-type calls related to outages
• Monitor the teams email inbox and incident ticket queue at regular intervals and provide prompt responses
• Perform other related duties and assignments as required and as assigned by Supervisor, Lead, or Manager

QUALIFICATIONS AND REQUIREMENTS

• College degree, technical training.
• Incident Management/Service Desk or related customer helpdesk handling experience of 12 months.
• Knowledge of Microsoft Office tools
• Must have excellent verbal and written English skills.
• Must have the ability to multi-task and prioritize.
• Must be open to work in rotational shift (majorly US Shifts) with rotational weekly offs.
• For internal candidates, cannot currently be under any disciplinary action or action plan.

Job Classification

Education

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Keyskills:   IT Helpdesk Incident Management it service desk it services