Dialer Configuration Manager Job in Intouch CX @ 24-7 Intouch

Home > Client Server

Dialer Configuration Manager Job in Intouch CX

24-7 Intouch
5 to 10 Yrs
Hyderabad
9 days ago
Email to a friend
Report this job

Job Description

1: 5+ years of relevant experience in Dialer Operations or Dialer Administration within financial Services, or related areas.

2: Automotive Finance Industry background plus.

3: Experience supporting telephony and ALM Platforms preferred.

4: Strong PC Skills, Microsoft Access, Excel, Word and power point.

5: Support Weekly/Monthly adjustments to align with new and changing collection strategy configuration.

6: Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks.

7: Support all projects that directly involve dialer support.

8: Monitor daily strategy performance through utilizing existing reports and collaborating with the Contact Strategy team and suggest new approaches to execution to accomplish KPI goals set out by Strategy and Analytics.

9: Review and update dialer settings to optimize dialer performance.

10: Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Client Server
Functional Area: Not Specified
Role/Responsibilies: Dialer Configuration Manager Job in Intouch CX

Contact Details:

Company: Intouch
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

500 characters remaining

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: dialer administration dialer management auditing admin operation

Fraud Alert to job seekers!

₹ Not Specified

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Dialer Administrator Job in Intouch CX

24-7 Intouch

2 to 6 Yrs

Hyderabad

9 days ago

₹ Not Specified

24-7 Intouch

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never set...

Plugin template missing! Fix or contact support.

Dialer Configuration Manager Job in Intouch CX @ 24-7 Intouch

Home > Client Server