Team Leader Job in Coppergate Consultants
- Coppergate Consultants
- 1 to 3 Yrs
- Mumbai
- 2 months ago
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Job Description
- Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company.
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We need someone with excellent verbal and written communication skills along with above-average technical know-how.
- If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor.
- Someone with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts.
to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.
Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.
Requirements:
Employement Category:
Employement Type: Full timeIndustry: KPO / Analytics
Role Category: Others
Functional Area: Not Specified
Role/Responsibilies: Team Leader Job in Coppergate Consultants
Contact Details:
Company: Coppergate ConsultantsLocation(s): Mumbai
Keyskills: team leadership contact center operations call center development blended process voice process
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