Assistant Manager - Customer Service Job in @ aendo Technologies

Job Description

Key Responsibilities: Supervise and lead the customer service team to ensure excellent service delivery. Handle escalated customer complaints and provide effective resolutions. Client CS SLA management People Management (Team management, Coaching & Development, resource management etc.) Monitor team performance, set goals, and conduct performance evaluations. Develop and implement customer service policies and procedures. Train and mentor customer service representatives to enhance their skills. Analyze customer feedback and work on continuous service improvements. Prepare reports on customer service metrics and present insights to senior management. Ensure compliance with company policies and industry regulations. Utilize CRM and other tools to track and enhance customer interactions. Required Qualifications & Skills: Bachelor's degree in Business Administration, Management, or a related field. 6+ years of experience in customer service, with at least 4-5 years in a supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in customer service software and CRM tools. Strong problem-solving and conflict-resolution skills. Ability to analyze data and make strategic decisions. Customer-focused mindset with a commitment to service excellence. Preferred Qualifications: Knowledge of multi-channel customer service operations (phone, email, chat, social media). Familiarity with service quality management and customer retention strategies. Job Types: Full-time, Permanent Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Yearly bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable to work in Monthly Rotational shifts ( Morning, Day & Night ) Education: Bachelor's (Preferred) Experience: Customer service: 6 years (Required) Work Location: In person,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Service Team Management Coaching Development Resource Management Performance Evaluation Policy Development Leadership Interpersonal Communication Problem Solving Conflict Resolution Data Analysis Service Quality Management