Walk in For F2F interview -International Voice Process
- Cogenthub
- 1 - 3 years
- Kolkata
- 13 days ago
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Job Description
Job Title: Upselling Process Specialist.
Location Kolkata
Virtual Interview Drive Date: 09-12 From 1 pm
Job Description: We are looking for a dynamic and results-driven Upselling Process Specialist to join our team. In this role, you will be responsible for identifying opportunities to upsell products and services to our existing customers, enhancing their overall experience and contributing to our revenue growth.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Identify customer needs and recommend appropriate telecom products and services.
- Upsell additional services and features to existing customers.
- Provide accurate information about products, services, and promotions.
- Maintain detailed records of customer interactions and transactions.
- Achieve individual and team sales targets.
- Ensure high levels of customer satisfaction and retention.
- Follow standard operating procedures and compliance guidelines.
Qualifications:
- High school diploma or equivalent; higher education preferred.
- Previous experience in a BPO or customer service role, preferably in the telecom industry.
- Excellent verbal communication and interpersonal skills.
- Strong sales and upselling abilities.
- Ability to handle stressful situations and multitask effectively.
- Proficiency in using CRM software and basic computer applications.
- Flexibility to work in various shifts.
Skills:
- Customer Service
- Verbal Communication
- Sales and Upselling
- Problem Solving
- Time Management
Interested candidates can call 7899326***/920998538 to book their slot and submit their resume detailing their relevant experience and why they are a great fit for this role. Applications are open only to candidates from an international BPO background with good communication skills.
DOJ for his process is 15-April -25
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: CogenthubLocation(s): Kolkata
Keyskills: Upselling Customer Service International Voice UK Process Customer Support
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Cogenthub
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