Excellent Opportunity To Work with Telus @ TELUS International

Hello Dear Candidate,

Please find the below JD & Company profile for your reference.

About Telus International :

TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Internationals integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality

Websitehttps://www.telusinternational.com

International Customer Service Representative for an Ecommerce Client:

Main Responsibilities:

The ideal candidate needs to be comfortable in a fast-paced, multi-tasked, high-energy environment. They need to be creative and analytical problem solvers

with a passion for excellent customer service. Demonstrates excellent time-management skills and the ability to work independently knowledge while using

departmental resources, policies, and procedures actively seek solutions through logical reasoning and data interpretation to deliver timely, accurate and

professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting

orders and correcting post-sales problems.

Skills & Experience:

Freshers and Six months to one year of experience in the international BPO voice process

Proactivity and Fast learning ability

Ability to maintain composure in highly escalated situations

Enthusiasm and strong self-motivation

Ability to communicate clearly with both internal and external customers

Adaptability to change

Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks

Customer-oriented, self-disciplined, and organized

Proficient use of tools, technology, applications, and online resources

GSuite Knowledge and application

Excellent verbal and written communication

Knowledge of Multitasking

Shifts:

Evening and Graveyard with 5 Days working and rotational Week Offs

Work From Office

Salary:

20000 to 24000 In Hand including the Attendance Allowance

Perks:

Both sides of AC Cabs

Great Culture and Work Environment

Continuous Learning and Growth Opportunities through our robust IJP Policy

State of art free Gym Facility at the site