Walk-in For the role of Senior Quality Analyst - International Proces @ Cogenthub

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Walk-in For the role of Senior Quality Analyst - International Proces

Cogenthub
2 - 4 years
Kolkata
5 days ago
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Job Description

Should perform quality audit of respective users.
Maintain quality and provide guidance where user lack.
Drive C-Sats and gain customer satisfactions of end users.
Provide regular updates to users (internal and external both).
To conduct regular Feedback sessions for Agents.
Follow feedback mechanism while sharing feedbacks.
To conduct calibration sessions with operations and training team.
Generating daily , weekly & monthly Quality Reports.
Measure and analyze teams efficacy and action training.
Providing TNA and TNI reports to training team.
Conduct RCA analysis as per client requirements.
Attend client calls for business reviews.
Should have fair knowledge of 7 QC tools of Quality.
Assistance for continual improvement.
Providing trainings to agents on quality parameters, KRA's & KPIs.

Preferred: Experience in BPO international voice processes and Yellow Belt certification is mandatory.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance,
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Walk-ins

Contact Details:

Company: Cogenthub
Location(s): Kolkata

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Keyskills: Call Monitoring QC Tools Call Audit Call Calibration Yellow Belt Quality Audit

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₹ -4.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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CogentHub presents a wide array of services ranging from front-office management, knowledge services, integrated BPO and back-office management.

Walk-in For the role of Senior Quality Analyst - International Proces @ Cogenthub

Home > Quality Assurance - Other