IT Recruiter @ Deloitte Consulting

Job Description

IT Service Portfolio Manager
Roles and Responsibilities

IT Service Portfolio Manager

Do you have an eye for detail and flair for Process Management and exposure to the IT domain Do you like working with people associated with an organization that enables flow of IT knowledge and expertise to our client service professionals around the globe Then this might be the perfect opportunity for you. The Quality and Service Excellence team in the Enterprise Strategy & Operations Service Area is looking for highly motivated individual in content/process management with exposure to technology, who are adept at interacting with professionals across levels and across the globe, to provide high quality output to the Deloitte member firms.

Role description:

The Portfolio Manager will be responsible for day-to-day management of project activities and must be competent in managing scope, schedule, quality, and resources. Exposure to SharePoint administration and content management.

Required Skills:

Experience in managing projects by inter networking across IT teams within Deloitte Technology and member firms

Experience in managing projects in a varied service environment such as Infrastructure services, Cyber services and/or Application services

Hands on experience in MS Office Suite tools and ServiceNow Request Management

Stakeholder management including in a multifaceted environment

Project reporting and governing the scope of the projects, scheduling and tracking resource completion

Experience in SharePoint site creation, content management would be a great add-on

2-3 years of experience in IT Project Management

Roles & responsibilities:

Manage the stakeholder relationship for understanding their process and delivering results

Collaborate to build Content Management environments for improved communications

Development of sample content/examples for templates, with enough detail to ensure consistency when being completed by project and operational teams

Facilitate working group sessions for SSDLC, Governance & compliance processes for Infrastructure, Cyber & Application services

Developing and performing continuous gap analysis processes to maintain a healthy knowledge space

Ability to bring variety of specialists together to define and agree on standards and associated boilerplates for standardized templates

Manage work and associated deliverables independently

Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams

Effective written and verbal communication as this role involves communication at higher levels of the organization

The team

The eS&O Quality and Service Excellence team works closely with global Deloitte IT teams to deliver and publish services according to a designed framework to the global service portfolio. It includes project summaries, , and client engagement deliverables, among other deliverable components. This portfolio is intended to help Deloitte practitioners find relevant IT services offered for the member firms just in time to services.

Employement Category:

+ View Contact

Keyskills:   process management service quality service excellence portfolio management client servicing