Front Office Executive at The Machan Resort
- Machan Resorts
- 1 to 6 Yrs
- Multi-City, India
- 5 years ago
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Job Description
We have an opportunity for the role of"Front office Executive" with The Machan Resorts LLP". (Lonavala) Please find below job description for the same.
Position Summary:
Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.
Technical or Administrative Knowledge:
- Must be able to add, subtract, multiply and divide.
- General knowledge of computers.
Special Skills and/or Abilities:
- Excellent interpersonal communication and customer service skills.
- Maintains professional appearance and demeanor at all times.
Job Description (continued) Essential Functions include but not limited to the following:
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposits guests valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.
- Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
- Duty Meals and Accommodation Provided
Contact: HR - Tabish
Mobile: 7021308***
Email: **@th******n.com
Website: www.themachan.com
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Front Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: Front Office Executive at The Machan Resort
Contact Details:
Company: Machan ResortsLocation(s): Multi-City, India
Machan Resorts
The Machan Resort is an exclusive eco-resort in Lonavala with unique tree houses rising 30 - 45 feet above the forest, offering complete serenity to those looking to escape into nature.www.themachan.com
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