Supplier Integration Manager @ Firstcall Manpower

Job Description

At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where ,Health for all, Hunger for none is no longer a dream, but a real possibility. Were doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining impossible. There are so many reasons to join us. If youre hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, theres only one choice. Supplier Integration Manager POSITION PURPOSE: From an ITSM perspective, the Supplier Managers (SMs) are the second escalation point for the Bayer IT Ecosystem when service delivery failures occur, i.p. he/she manages in these cases the direct interaction between EcoSystem Service providers (incl. Bayer own services) The SM is responsible for the management of general contractual obligations, identifying risks. consulting suppliers with regards to performance & process improvements and manages cross-provider escalations fostering direct collaboration between suppliers. The SM facilitates the bilateral governance bodies (Service Delivery Committees) YOUR TASKS AND RESPONSIBILITIES: Performance & Service Management Facilitate Service Delivery Committees (on global level) and maintain and track execution of agreed action items & mitigation of risks on SDC level Collaborate with Suppliers for Service Levels Performance reviews, trend/risk monitoring and definition of improvement measures. Manage resolution of escalated service quality issues with multiple suppliers involved. Route escalation of issues and complaints received from Bayer Service Managers and or other Supplier Senior leaders to corresponding Ecosystem parties and track resolution. Integration Explain ITSM process changes, guardrails and rules. Monitor adherence to correct ticket handling procedures and Ecosystem governance model Monitor P1 and P2 disruptions and collaborate with Major Incident Management (MIM) to restore services fast driving appropriate supplier actions. Facilitate appropriate meetings between Bayer stakeholders, data owners, Suppliers, and Service Integration Workstreams manage efficient resolution of cross supplier escalations wrt service quality, key projects Maintain escalation matrix, partner role & responsibility roster on operative level. Relationship management Ensure consistent & properly documented escalations to corresponding tactical committees (i.p. Management Committee). Manage and strengthen relationships with Supplier Service Delivery units. WHO YOU ARE: Bachelor degree and/or relevant business experience Profound knowledge in ITIL Sound knowledge in the area of project management, IT services such as application support and development and computer/infrastructure services Strong Supplier Management, collaboration, conflict reconciliation and partnering skills Strong analytical skills, decompose high-level information into details Clearly & effectively conveys and/or presents information verbally Fluent English skills, both written and spoken Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext. Please dont rely upon any unsolicited email from email addresses not ending with domain name bayer.com or job advertisements referring you to an email address that does not end with bayer.com. For checking the authenticity of such emails or advertisement you may approach us at hidden_email. YOUR APPLICATION Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination. Location: India : Maharashtra : Thane Division: Enabling Functions Reference Code: 803254 Contact Us hidden_mobile

Employement Category:

Employement Type: Full time
Industry: Pharma / Biotech
Role Category: Sales Support / MIS
Functional Area: Not Applicable
Role/Responsibilies: Supplier Integration Manager

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Keyskills:   ITSM Supplier Management Project Management ITIL Application Support Development Collaboration Analytical Skills Verbal Communication English ComputerInfrastructure Services Conflict Reconciliation Partnering