It Service Desk Engineer @ Talent Stock solutions

Job Description

Key Responsibilities

• Provide first-line technical support and assistance to end-users, addressing their ITrelated issues and inquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems
• Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving

Role Expectations

• Associate should be client-focused and able to work with users from different
• communities and cultures across the globe
• Ability to have flawless communication (verbal and written) with our clients and possess s

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Keyskills:   it support it service desk it helpdesk