Associate - Customer Support - IT Services @ Talent Stock solutions

Job Description

- Our client is looking for an experienced and innovative Customer Support Associate. The Job : You will be responsible for : - Handling inbound calls and emails in a professional manner. - Resolving customer inquiries and requests and ensuring strong customer satisfaction. - Working with various internal teams to ensure prompt and accurate order processing and delivery. - Escalating customer feedback as required. Ideal Candidate : - You have at least 1 year experience within a Telesales or Customer Service role, ideally within the IT Services industry. - You possess excellent interpersonal as well as written and verbal communication skills. - You have working knowledge of Communication - You are a strong mentor and coach who can build high performing teams - You possess strong analytical skills and are comfortable dealing with numerical data - You are a strong team player who can manage multiple stakeholders

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Associate - Customer Support - IT Services

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Keyskills:   Telesales Customer Service IT Services Communication Mentoring Coaching Analytical Skills Team Management