Customer Service Representative @ Vibrantzz Management

Job Description

The Customer Service Executive is responsible to Handle customer complaints, experience with inbound and outbound calls, provide appropriate solutions and alternatives within the time limits. Basic Requirement : To work in 24X7 rotational shifts(monthly). More frequently in Night Shifts. Shift timings: 06:30AM-03:30PM, 02:30PM-11:30PM , 06:30PM-03:30AM, 10:30PM-05:30PM. Key Responsibilities: Take inbound calls or make outbound calls or blend of both ( Exp in handling US based clients ). Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Desired Skills and Traits: Communications & Professional skills Computer skills with good speed. Good with logical reasoning, the quick adaption of new skill sets, and understanding of process flow Email etiquette are mandatory Task management and prioritisation Strong customer service orientation Optimistic and consistent. Note : Preferred fintech background candidates. Qualification : Graduate Years of Experience : 1 to 2 Years of experience preferred. Salary: Competent Experienced - No bar for eligible candidates Benefits : Mediclaim & Both way cabs

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer Service Inbound Calls Problem Solving Communication Computer Skills Process Flow Email Etiquette Customer Service Orientation Outbound Calls Logical Reasoning Task Management Prioritization